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BT Live Tulum located at the party zone

3.5 star property

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Private beach, white sand, beach bar
Royal Cabin, 1 Double Bed, Ocean View, Beachfront | Terrace/patio
Private beach, white sand, beach bar
Private beach, white sand, beach bar
Standard Cabin, 2 Double Beds, Ocean View | 1 bedroom, in-room safe, free WiFi, bed sheets

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Room service
  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Km 8 Carretera Tulum-Boca Paila, Tulum, Tulum, QROO, 77760
  • Tulum Beach
    ‪2 min walk‬
  • Ven a la Luz Sculpture
    ‪11 min walk‬
  • Playa Paraiso
    ‪11 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪59 min drive‬

Room options

View all photos for Deluxe Cabin, 1 Double Bed, Ocean View

Deluxe Cabin, 1 Double Bed, Ocean View | 1 bedroom, in-room safe, free WiFi, bed sheets

Deluxe Cabin, 1 Double Bed, Ocean View

  • 323 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Cabin, 2 Double Beds, Ocean View

Standard Cabin, 2 Double Beds, Ocean View | 1 bedroom, in-room safe, free WiFi, bed sheets

Standard Cabin, 2 Double Beds, Ocean View

  • 323 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Cabin, 2 Double Beds, Ocean View

Deluxe Cabin, 2 Double Beds, Ocean View | 1 bedroom, in-room safe, free WiFi, bed sheets

Deluxe Cabin, 2 Double Beds, Ocean View

  • 323 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Royal Cabin, 2 Double Beds, Ocean View, Sea Facing

Royal Cabin, 2 Double Beds, Ocean View, Sea Facing | 1 bedroom, in-room safe, free WiFi, bed sheets

Royal Cabin, 2 Double Beds, Ocean View, Sea Facing

  • 323 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Cabin, 1 Double Bed, Ocean View

Standard Cabin, 1 Double Bed, Ocean View | 1 bedroom, in-room safe, free WiFi, bed sheets

Standard Cabin, 1 Double Bed, Ocean View

  • 323 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Royal Cabin, 1 Double Bed, Ocean View, Beachfront

Royal Cabin, 1 Double Bed, Ocean View, Beachfront | 1 bedroom, in-room safe, free WiFi, bed sheets

Royal Cabin, 1 Double Bed, Ocean View, Beachfront

  • 377 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Double Bed

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About this property

BT Live Tulum located at the party zone

3.5-star hotel in Zona Hotelera
A private beach, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a beach bar, a coffee shop/cafe, and spa services. Change of towels is available on request.
BT Live Tulum located at the party zone offers 18 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies or patios. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads. In-room massages and change of towels can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include a private beach.
Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.
This Tulum hotel has its very own private beach. The hotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This beach hotel also offers spa services, a terrace, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

BT Live Tulum located at the party zone is a smoke-free property.

Pico de Gallo - Overlooking the ocean, this restaurant serves breakfast and lunch. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Pico de Gallo

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor furniture
  • Terrace

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • No elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 18 and younger are not allowed at this property; All guests older than 18 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: 3 percent of room rate
The resort fee includes:
  • Beach loungers
  • In-room safe

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 240 per vehicle (one-way, maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Tita Tulum Eco Beachfront Cabanas Villa
Tita Tulum Eco Beachfront Cabanas Tulum
Tita Tulum Eco Beachfront Cabanas Villa Tulum
BT Live Tulum
Hotel Eco Beachfront Cabanas
Tita Tulum Eco Beachfront Cabanas
BT Live Tulum located at the party zone Hotel
BT Live Tulum located at the party zone Tulum
BT Live Tulum located at the party zone Hotel Tulum

BT Live Tulum located at the party zone Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 129 out of 247 reviews
Rating 8 - Good. 52 out of 247 reviews
Rating 6 - Okay. 26 out of 247 reviews
Rating 4 - Poor. 18 out of 247 reviews
Rating 2 - Terrible. 22 out of 247 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Clara

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing resort!paradise !super clean !fantastic service !Paco is unbelievable,super nice,very accommodating!!thank you guys for everything!!!❤️
Stayed 4 nights in Mar 2025

2/10 Terrible

Saleem

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2025

6/10 Okay

Elisabete

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The waiters were excellent, however my room barely had light, the bathroom as well and the shower was broken. The water smell from the sink and shower was bad and really strong. I am not trying to turn down their business but they were not trying really hard to impress, besides the reception and waiters.
Stayed 1 night in Feb 2025

2/10 Terrible

Lior

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Casita #7

No clean towels , no air conditioning , no hot water, highly unrecommended
Stayed 3 nights in Jan 2025

8/10 Good

James

Traveled with group
Liked: Staff & service, room comfort

perfect location, rooms could be so much better

This place has excellent location and surroundings but the rooms could use a little renovation or something. Even “Tulum vibe” doesn’t really help the fact that rooms are looking very old and dusty. Hanger rod for towels in the bathroom falling down etc. other than that its a very good deal and beautiful beach and even kitchen is very delicious.
Stayed 4 nights in Jan 2025

2/10 Terrible

BRITANY

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

2/10 Terrible

Rob

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Look somewhere else

Horrible experience! The bed is like sleeping on concrete and no blankets. No cell or WiFi service in the room. There is really bad water electrical and plumbing issues. With all these issues the doors didn’t look either. I purchased 2 room and both had the exact same problems.
Stayed 7 nights in Dec 2024

2/10 Terrible

cristina

Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast was lousy, not happy with the army of ants in the room or the visiting cacaroach, deadbolt was rusty & non functioning, other lock wasn't working but they fix it quite rapidly, no hot water for shower...even with expedia prcing tbis was a rip off.
Stayed 3 nights in Dec 2024

2/10 Terrible

Adelina

Stayed 6 nights in Dec 2024

8/10 Good

Steven

Stayed 2 nights in Dec 2024

10/10 Excellent

Alan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place, with wonderful staff, right on the beach and in the main beach hotel zone area!
Stayed 2 nights in Dec 2024

8/10 Good

jagan mohan rao

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Improve in privacy, the blinds/curtains do not block from outsiders seeing into the room the room, other than this everything is great
Stayed 3 nights in Dec 2024

4/10 Poor

Marta

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Day #1 - No hot water. Day #2 - one room has hot water, the other has no water AT ALL. As compensation we were upgraded to full menu breakfast for next 3 days. However, our breakfast supposed to be at 8am as Paco arranged transport for us for our excursion with pick up time 8:30. No one there so we got no breakfast at all. Jacuzzi is cold, unusable. Day #3 - we were promised to change the room with no water to another room. In a meantime the first Room got completely flooded after the rain. We told the guy but all we got was extra towels to clean the floor ourselves. We unplugged our phones standing in nearly ankle depth pool of water! “Security “ guy changed the sheets because all beds were wet from the leaking roof in both rooms. We stayed at BT Live for 4 days and did not have any housekeeping at all. Paco, the manager is the only person who speaks english, after hours you're on your own. There is no room service. No 24/7 front desk (there is a guy who speaks zero english, not sure what his title is). For the entire stay (4 days) we were able to use only one room at the time for all of us due to no water, flooded floors, wet beds. When we asked for a refund for one room we were told that Expedia has our money, not them. This listing is falsely advertising services they are not providing. This place is beautifully located and full of potential, but its not maintained, its unsafe, and dishonest about their services. Expedia, please look into this property!!!

6/10 Okay

mir

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Arlene Susan

Liked: Cleanliness, amenities, property conditions & facilities
Loved the location
Stayed 6 nights in Sep 2024

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Anniversary Stay

Our cabin had an excellent view and was right on the beach. Cabin 1. The place is peaceful and I liked that it was sand as we got in all the way to the cabin. I also enjoyed not having a TV. I didn't even notice it until we were leaving. Our goal was to enjoy each others company as we were celebrating our anniversary. I would have enjoyed better water pressure and better control of the hot and cold water. We got the hang of it but the view and location made up for that small detail. Overall I prefer to stay in Tulum vs. Cancun.
Stayed 1 night in Nov 2024

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away

I’m giving 2 stars only for location, otherwise very basic one star hotel. Staff friendly but no one speaks English. We didn’t have hot water for three days then we were relocated by Hotels as water was pouring in to the room from the roof for two days and nothing was done by management. They don’t really care, just promising that issues will be fixed… Such a shame as this could be amazing place to stay if there’s someone who can really run the place
Stayed 5 nights in Nov 2024

4/10 Poor

Amy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave us the wrong room, which made me really disappointed and they put the wrong name by the room which was a greeting sign “welcome sandra” when mg name is Amy! We stayed for 5 days not once did they come and clean up or tidy up our room nor did they bring more towels. We’d be by the beach and they never offered drinks etc. i swear the morning we left we saw them serving guests on the beach they were cleaning. We were like what are you kidding. We did not like the service. I give this place 3/10.
Stayed 4 nights in Nov 2024

6/10 Okay

EVELYN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel location right next to beach was excellent. The staff was great. Paco was very helpful before, during and after our stay (one of our party forgot something in her room and he was helpful in making sure it gets delivered back to her. The only bad part of the trip would be the loose carps that were put on the roof to avoid rain from coming into the room. The wind was strong which kept making the tarps make a lot of noise all night and not letting us sleep. We also had no hair dryer or safe in our room #10.
Stayed 4 nights in Nov 2024

6/10 Okay

Francesca

Stayed 1 night in Sep 2024

8/10 Good

Haydee, RIVERSIDE

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Property was beach front, which is great. The breakfast included was great and they had plenty of additional options. We had the best room in the house that included a wonderful front porch. However, our bed was so hard and uncomfortable. Our AC was also not working properly which lead to some uncomfortable nigjts. Service staff was great. Very easy to walk to great restaurants.
Stayed 6 nights in Sep 2024

10/10 Excellent

Nereida

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay and enjoy the beach and restaurants nearby
Stayed 6 nights in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay… we found 2 turtle nest inside the hotel, parking available for free staff is friendly and we did not had many people so was an amazing experience…
Stayed 3 nights in Sep 2024

8/10 Good

Diego

Stayed 2 nights in Sep 2024