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UMi Tulum

4.5 star property

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Photo gallery for UMi Tulum

Restaurant
Master Suite Rooftop Pool | Terrace/patio
Master Suite Rooftop Pool | Terrace/patio
Master Suite Rooftop Pool | Premium bedding, minibar, in-room safe, individually decorated
Private Garden Suite | Bathroom | Designer toiletries, hair dryer, bathrobes, towels

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Parking included
$477
includes taxes & fees
Jan 17 - Jan 18

Explore the area

View in a map
Carretera Tulum-Boca Paila KM 8.5, Zona Totelera Tulum, Tulum, QROO, 77780
  • Place, Tulum Beach
    ‪2 min walk‬
  • Place, Ven a la Luz Sculpture
    ‪19 min walk‬
  • Place, Tulum Mayan Ruins
    ‪18 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪86 min drive‬

Room options

View all photos for Garden View Suite

Garden View Suite | Premium bedding, minibar, in-room safe, individually decorated

Garden View Suite

10.0 out of 10
Exceptional
(1 review)
  • 712 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Private Garden Suite

Private Garden Suite | Premium bedding, minibar, in-room safe, individually decorated

Private Garden Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Oceanfront Master Suite Rooftop Pool

Oceanfront Master Suite Rooftop Pool | Premium bedding, minibar, in-room safe, individually decorated

Oceanfront Master Suite Rooftop Pool

8.0 out of 10
Very good
(2 reviews)
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Rooftop Pool

Master Suite Rooftop Pool | Premium bedding, minibar, in-room safe, individually decorated

Master Suite Rooftop Pool

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Oceanfront Master Suite Ground Pool

Oceanfront Master Suite Ground Pool | Premium bedding, minibar, in-room safe, individually decorated

Oceanfront Master Suite Ground Pool

  • Sea view
  • Sleeps 2
  • 1 King Bed

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About this property

UMi Tulum

4.5-star hotel in Zona Hotelera
At UMi Tulum , relax by an outdoor pool or hit the private white sand beach where you can enjoy yoga. Change of towels is available on request.
UMi Tulum offers 14 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Guests can make use of the in-room espresso makers and minibars. Bathrooms include bathrobes, designer toiletries, and hair dryers. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages, irons/ironing boards, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.
Recreational amenities at the hotel include a private beach and an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Simply walk outside to feel the sun on your face at the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas.

A complimentary breakfast is offered each morning. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This luxury hotel also offers an outdoor pool, a garden, and a terrace. Complimentary uncovered self parking is available on site.

UMi Tulum has designated areas for smoking.

A complimentary continental breakfast is served each morning between 8:00 AM and noon.
UMi Tulum has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited onsite self parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • Beach yoga
  • Free beach club
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • In a nature reserve
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways (39 inches high)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Upper floors accessible by stairs only

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from December 14 2025 to December 18 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per day
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children 18 and younger are not allowed at this property; All guests older than 18 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 180 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: USD 50 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

UMI Tulum Hotel
UMI Tulum Tulum
UMI Tulum Hotel Tulum

UMi Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 60 out of 81 reviews
Rating 8 - Good. 7 out of 81 reviews
Rating 6 - Okay. 6 out of 81 reviews
Rating 4 - Poor. 5 out of 81 reviews
Rating 2 - Terrible. 3 out of 81 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jordy

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was the best beach view. We could walk out of our room onto the sand. There was a private room pool on our patio. All the staff was amazing. Ricardo at the front desk was so great and helpful in all our bookings. The food was so good we really only ate at the hotel. Our 6 day trip was simply perfect because of UMi hotel. I highly recomend them! Thanks to their fine staff!!
Stayed 6 nights in Sep 2025

4/10 Poor

Alisa

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Diego & ricardo were amazing! Diego did what he could to aleviate all inconveniences of the room! However, they still remained. Fromthe ceilingn room leaking down drips of water, to No hot water whatsoever. To shower water running into bathroom floor due to no door or cover, ,the door itself to the room made out of wood in a way that leaves it opned and not sealed to block any mosquitoes/outside insects that disturbed our sleep and uncomfortableness! We paid for a birthday arrangement that came out as nice as the Sun allowed but still grateful to diego above all! Did offer upgrade room but we did not want the darker colors that came with it. Ours was bright and light. Just very poor Management from whomever!
Stayed 4 nights in Sep 2025

4/10 Poor

TRAKONNIE

Traveled with family
Liked: Staff & service
Communication through WhatsApp was good. The staff responded in a timely matter. Breakfast was good. However, there were cats around the property and my daughter was allergic to them. It was not stayed before booking. Until it was time to check out things were great, but they wanted to charge me a fee to clean the towels because of makeup stains that were washable. They also tried to say it was blood at first. I was very upsetting to have paid and tipped workers cash to then get charge to clean towels after a stay. No one should have to pay to clean towels it’s a hotel towels are common things to account for.
Stayed 3 nights in Sep 2025

10/10 Excellent

Oksana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

This hotel is spectacular. When we were there, it was a little bit quiet, but that was perfect because we had a lot of one-on-one attention from the staff and they really took extra care to make sure that we were very comfortable. Riccardo at the front desk was an exceptional host. Highly recommend.
Stayed 1 night in Sep 2025

10/10 Excellent

JESSICA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this property, best staff. Communicated through Whatsapp and in person, i was informed about everything happening at the hotel. The hotel staff shared recommendations for example local restaurants around the hotel and even downtown. Some of the staff shared their favorite lagoons in the area too. The rooms were spacious and the common grounds was always clean. Food and drinks was delicious, we enjoyed the breakfast and the fresh ceviche.
Stayed 5 nights in Sep 2025

10/10 Excellent

Scott

Stayed 1 night in Aug 2025

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow where do I begin. From check in to Check out. I had a wonderful experience. My ocean front room … I have never had anything like it before… two words to describe this place : PEACE & TRANQUILITY. This was my first time doing a Solo trip and I couldn’t have picked a better place. (I was debating between here and Be tulum, so happy I chose this place !!) it’s a lot more private and intimate. Not only was the staff attentive but they also made me feel very safe. Being able to communicate via WhatsApp was a major plus. Response time any time of the day also impressive. To add on … the food on property … OMG BOTH restaurant and cafe .. *chefs kiss* the salmon dish (MUST TRY!!) and the French dip sandwich !!!!!! I cannot brag enough. Also must try, the date and banana toast at the Bi polar cafe !!! I could go on and on but I’m sure you get it. Last but not least, THANK YOU to Diego and Ricardo !! Who were both super amazing and there to help from check in to check out. As a solo female traveler it felt good to feel safe in a place I have never been. I appreciate it and can’t wait to return !!!
Stayed 3 nights in Aug 2025

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Ronald, DPO

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jun 2025

10/10 Excellent

Olivia, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

brandi

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I cannot say enough good things about this boutique hotel – it completely exceeded my expectations and made my trip to Tulum unforgettable. From the moment I arrived, I was greeted with warmth and genuine hospitality. The staff made me feel more like a welcomed guest in their home than just a visitor. Every detail, from the fresh-squeezed juice at breakfast to the turn-down service with local touches, was thoughtful and intentional. The property itself is stunning – a perfect blend of natural jungle vibes and curated luxury. My room was beautifully designed. It was peaceful, quiet, and incredibly clean. The pool area is a dream: tranquil, well-kept, and surrounded by lush greenery. I spent hours lounging with a cocktail in hand, soaking in the calm energy. Breakfast was made to order every morning and featured fresh, local ingredients – don’t miss the chilaquiles! If you’re looking for a place with soul, style, and standout service, this is it. I’ve traveled a lot, and this place ranks among my top stays ever. Already dreaming about my return trip!
Stayed 5 nights in Jul 2025

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tulum

Lovely hotel and restaurant
Stayed 2 nights in Jul 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about my stay! Every was very sweet and kind! Very helpful staff! They made my stay very special. I will def be coming back!
Stayed 4 nights in Jun 2025

10/10 Excellent

Man

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a small boutique hotel, people are really friendly, great location
Stayed 2 nights in Jun 2025

10/10 Excellent

Noemi

Liked: Cleanliness
Not only is the property breath taking… but what really made my experience was the staff. The loveliest, kindest, most humble humans I’ve met in all my travels. I will be back to Umi. Thank you Umi!!
Stayed 4 nights in Jun 2025

10/10 Excellent

Jupin

Liked: Cleanliness, amenities, property conditions & facilities
Our stay at this boutique hotel in Tulum was truly exceptional. The service, accommodations, and overall atmosphere far exceeded our expectations. Everything was immaculately clean — we even noticed staff scrubbing outdoor pillowcases, which speaks volumes about their dedication to hygiene. Housekeeping was consistently outstanding. The room was stylish, comfortable, and thoughtfully designed. Breakfast each morning was phenomenal — some of the best food we had during our entire trip. The staff made all the difference. Carlos was incredibly helpful, kind, and attentive — he went above and beyond in every interaction. Eliso was also wonderful — professional, welcoming, and clearly committed to ensuring guests have a great experience. We couldn’t have asked for a better place to stay. Highly recommend for anyone visiting Tulum.
Stayed 5 nights in Jun 2025

10/10 Excellent

Donnisha

Liked: Cleanliness, amenities, property conditions & facilities
I LOVED the property and the room. Perfect for solo travelers (like myself) and romantic getaways. The location was in the middle of what I like to call Hotel Row. It is like the Vegas strip but between the ocean and jungle. It is walking distance to restaurants and shops. The staff (Arantxa, Diego, Carlos, Ricardo, and Eliseo) were well organized and prepared. They provided menus ahead of my arrival. Breakfast was delicious and the food is good. The staff assisted in arranging my transportation to and from the hotel as well as my excursions: 1) Tulum Mayans and 2) Cenotes, which was the highlight of my trip. During my stay the hotel hosted a party featuring a Tulum favorite DJ and the last night of my stay they hosted a movie night (The Pursuit of Happyness). I will definitely return again whether alone, with a bae, or with family/friends.
Stayed 5 nights in Apr 2025

10/10 Excellent

Carolyn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great service and lovely hotel. Everything is very clean and new. The breakfast and drinks were especially delicious. Would come back any day!
Stayed 4 nights in May 2025

10/10 Excellent

Aneil

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great views , rooms are spacious and clean. All the staff are amazing with great food.
Stayed 1 night in May 2025

6/10 Okay

Loretta

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
So all in all the place was nice and in a prime location. At checkout they charged me a $10 fee because there was 2 make up stains on the sheets . It’s only $10. But I knew it couldn’t have been make up because I wasn’t wearing any. I did have beer with Clamato and maybe a few drops spilled. But that’s something that comes out with a normal wash. So I’m wondering if they don’t wash sheets in between guests and had to charge me for washing them because extra stain remover was definitely not needed . There was nothing we did that would have warranted a $10 extra fee.
Stayed 1 night in May 2025

10/10 Excellent

Siham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel if you are looking for romantic get away
Stayed 1 night in May 2025

10/10 Excellent

tomasz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2025

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay. Would definitely book again
Stayed 2 nights in Apr 2025

10/10 Excellent

Itschak

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything service…..
Stayed 3 nights in May 2025