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UMi Tulum

4.5 star property

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Photo gallery for UMi Tulum

Restaurant
Master Suite Rooftop Pool | Premium bedding, minibar, in-room safe, individually decorated
Oceanfront Master Suite Ground Pool | Beach/ocean view
Master Suite Rooftop Pool | Terrace/patio
Master Suite Rooftop Pool | Premium bedding, minibar, in-room safe, individually decorated

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Pool
  • Bar
  • Room service
  • Breakfast included

Explore the area

Map
Carretera Tulum-Boca Paila KM 8.5, Zona Totelera Tulum, Tulum, QROO, 77780
  • Tulum Beach
    ‪1 min walk‬
  • Ven a la Luz Sculpture
    ‪16 min walk‬
  • Playa Paraiso
    ‪24 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪66 min drive‬

Room options

View all photos for Garden View Suite

Garden View Suite | Premium bedding, minibar, in-room safe, individually decorated

Garden View Suite

  • 712 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Rooftop Pool

Master Suite Rooftop Pool | Premium bedding, minibar, in-room safe, individually decorated

Master Suite Rooftop Pool

  • Sleeps 2
  • 1 King Bed

View all photos for Oceanfront Master Suite Ground Pool

Oceanfront Master Suite Ground Pool | Premium bedding, minibar, in-room safe, individually decorated

Oceanfront Master Suite Ground Pool

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Oceanfront Master Suite Rooftop Pool

Oceanfront Master Suite Rooftop Pool | Premium bedding, minibar, in-room safe, individually decorated

Oceanfront Master Suite Rooftop Pool

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Private Garden Suite

Private Garden Suite | Premium bedding, minibar, in-room safe, individually decorated

Private Garden Suite

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Nomade Tulum

  • Pool
  • Breakfast included
  • Spa
  • Parking included
4.4 out of 5, Excellent, (635)
The price is $520
per night
$684 total
includes taxes & fees
Apr 9 - Apr 10
Nomade Tulum

About this property

UMi Tulum

4.5-star hotel in Zona Hotelera
At UMi Tulum , relax by an outdoor pool or hit the private white sand beach where you can enjoy yoga. Change of towels is available on request.
UMi Tulum offers 14 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Guests can make use of the in-room espresso makers and minibars. Bathrooms include bathrobes, designer toiletries, and hair dryers. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages, irons/ironing boards, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.
Recreational amenities at the hotel include a private beach and an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Simply walk outside to feel the sun on your face at the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas.

A complimentary breakfast is offered each morning. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This luxury hotel also offers an outdoor pool, a garden, and a terrace. Complimentary uncovered self parking is available on site.

UMi Tulum has designated areas for smoking.

A complimentary continental breakfast is served each morning between 8:00 AM and noon.
UMi Tulum has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • Beach yoga
  • Free beach club
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • In a nature reserve
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways (39 inches high)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Upper floors accessible by stairs only

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per day
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children 18 and younger are not allowed at this property; All guests older than 18 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 180 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: USD 50 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and outdoor lighting

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

UMI Tulum Hotel
UMI Tulum Tulum
UMI Tulum Hotel Tulum

UMi Tulum Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 16 out of 25 reviews
Rating 8 - Good. 2 out of 25 reviews
Rating 6 - Okay. 4 out of 25 reviews
Rating 4 - Poor. 1 out of 25 reviews
Rating 2 - Terrible. 2 out of 25 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Darren, Torrance

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I could not believe that they did not notify of construction in front of my beachfront suite prior to my check in. At check in they told me it would only last one day and they kept saying just a little more time. They worked until midnight and started at 7:30am with saws and hammering. I had to check out early and move to another hotel after 2.5 days there because it was so loud. Terrible customer service… Separate from that, the hotel is already showing its age. The private rooftop deck of my suite was not well maintained, the plants were dead and the cement was cracking. Honestly I would not recommend this hotel given how they handled things.
Stayed 4 nights in Dec 2024

10/10 Excellent

Yadira

Stayed 3 nights in Nov 2024

10/10 Excellent

Aneil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Yebin

Liked: Cleanliness, staff & service, property conditions & facilities
Food, atmosphere, properties, staffs everything is awesome and I’ll never forget this moment.
Stayed 1 night in Nov 2024

10/10 Excellent

Marc A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing service and a great romantic getaway. It was the perfect place to reset and relax with my wife.
Stayed 3 nights in Oct 2024

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went with a group of friends to celebrate my Birthday in May. I took a chance since it was just opened months before but so glad I did. The Hotel is located perfectly if you want be able walk to the best restaurants without being in the loud party area. Our rooms were specular with ocean views so convenient to the beach. The top floor unit is amazing to have your friends over for cocktails before dinner. They had a dj the day we checked in and a roof top party during our stay. Staff was very accommodating and did a great job keeping us hydrated, full and happy;) The breakfast that is included was exceptional and we ordered the Ceviche every day for lunch. The only thing I would suggest is adding more seating and umbrellas at the beach. Other than that 10/10 stay!
Stayed 3 nights in May 2024

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING EXPERIENCE! I chose this property for the boho luxury aesthetic. I am happy to say that it exceeded my expectations. Everyone was so welcoming and accommodating. Specifically, Jorge, Andrea and Jaime. They were in constant communication with me regarding all my needs. They made my restaurant reservations and even arranged our excursion activities. The location of the property is just right. It’s walking distance from all the popular restaurant and day clubs but not too close where you will be disturbed by the partying. We stayed in a ground level room and they were able to fulfill my request and room us in the one I specifically wanted. I had an issue with privacy in the bathroom and they immediately rectified the situation. The rooms are exactly as pictured. The restaurant staff constantly checked if we needed any beverages or food. The seaweed was cleaned off the beach every morning. It’s an adults only resort which is a huge plus. In addition, pets are allowed which makes my heart happy. The menu may seem limited but they are items they can make that are not listed. They have a Dj that plays on the weekends from 3-6pm, it’s progressive/chill house music. I felt safe thanks to the staff and the property itself is tucked away in a little jungle which reduces foot traffic. I had such an amazing, fun, and relaxing time at Umi Tulum. I look forward to visiting again!
Stayed 4 nights in May 2024

10/10 Excellent

Antho

Traveled with partner
Liked: Cleanliness, staff & service, amenities
My stay at this hotel was nothing short of exceptional. From the moment I arrived, I was impressed by the convenience and personalized service provided by the staff. The hotel's direct access to the beach made my vacation incredibly convenient, allowing me to enjoy the beautiful shoreline with ease. The rooms exceeded my expectations, offering ample space and tasteful furnishings. I appreciated the attention to detail in the room design, which created a comfortable and inviting atmosphere throughout my stay. Additionally, the breakfast provided by the hotel was excellent, with a wide variety of delicious options to choose from each morning. Overall, I highly recommend this hotel for anyone seeking a convenient and personalized getaway. Despite the minor drawbacks, the exceptional service, spacious rooms, and beach access make it a fantastic choice for a memorable vacation experience.
Stayed 5 nights in Apr 2024

8/10 Good

Linette

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Just ok
This hotel has only been opened 3 months and is still under construction so expect to see and hear construction throughout your stay. The hotel itself is somewhat difficult to locate as there’s no official sign outside its entrance. Parking is across the street— and while free, it’s very smelly and bug-infested as the trash compactors are store there as well. The hotel does not use telephones in the rooms, so be prepared to download Whatsapp to communicate with staff. The room itself has a very minimalistic vibe which I appreciate, but there’s already some very visible wear and tear. An electrical unit had exposed wiring. There’s an armoire, but zero hangers so be prepared to live out of your suitcase. The bathroom has very little counter space. The room has a mini-fridge with zero alcohol stocked in it. The Nespresso machine was never restocked either. During our stay, the beach club hosted a private party which was allowed to continue until 6AM. So if you’re looking to get sleep this is not the place to book. In addition, the beach club host daily events. All seating is marked as “reserved” during these events, so don’t expect to find any seating at the club or on the beach. Preferential treatment is not given to hotel guests unfortunately. The lounge chairs on the beach don’t have umbrellas which is rather inconvenient. This hotel does allow pets. The food was good. The watermelon salad and the ceviche were quite savory. As were the mezcalitas. Overall, not worth it
Stayed 5 nights in Apr 2024

10/10 Excellent

Emmanuel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing small boutique beach front hotel
Amazing 6 room boutique hotel located beach front, rooms are big and has a rooftop pool with a great view of the ocean
Stayed 2 nights in Mar 2024

10/10 Excellent

Emma

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024