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UMi Tulum

2.5 star property

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Restaurant
Master Suite Rooftop Pool | Premium bedding, minibar, in-room safe, individually decorated
Master Suite Rooftop Pool | Terrace/patio
Master Suite Rooftop Pool | Terrace/patio
Master Suite Rooftop Pool | Premium bedding, minibar, in-room safe, individually decorated

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet friendly
  • Parking included
$641
includes taxes & fees
Apr 28 - Apr 29

Explore the area

View in a map
Carretera Tulum-Boca Paila KM 8.5, Zona Totelera Tulum, Tulum, QROO, 77780
  • Place, Tulum Beach
    ‪2 min walk‬
  • Place, Ven a la Luz Sculpture
    ‪19 min walk‬
  • Place, Tulum Mayan Ruins
    ‪21 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪79 min drive‬

Room options

View all photos for Garden View Suite

Garden View Suite | Premium bedding, minibar, in-room safe, individually decorated

Garden View Suite

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 712 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Private Garden Suite

Private Garden Suite | Premium bedding, minibar, in-room safe, individually decorated

Private Garden Suite

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Oceanfront Master Suite Rooftop Pool

Oceanfront Master Suite Rooftop Pool | Premium bedding, minibar, in-room safe, individually decorated

Oceanfront Master Suite Rooftop Pool

9.0 out of 10
Wonderful
(4 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Rooftop Pool

Master Suite Rooftop Pool | Premium bedding, minibar, in-room safe, individually decorated

Master Suite Rooftop Pool

7.0 out of 10
Good
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Oceanfront Master Suite Ground Pool

Oceanfront Master Suite Ground Pool | Premium bedding, minibar, in-room safe, individually decorated

Oceanfront Master Suite Ground Pool

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for JUNGLE TERRACE SUITE

JUNGLE TERRACE SUITE | Premium bedding, minibar, in-room safe, individually decorated

JUNGLE TERRACE SUITE

  • Garden view
  • 640 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for JUNGLE SUITE WITH ROOFTOP POOL

JUNGLE SUITE WITH ROOFTOP POOL | Terrace/patio

JUNGLE SUITE WITH ROOFTOP POOL

  • Garden view
  • Sleeps 2
  • 1 King Bed

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About this property

UMi Tulum

Hotel in Zona Hotelera
At UMi Tulum , relax by an outdoor pool or hit the private white sand beach where you can enjoy yoga. Change of towels is available on request.
UMi Tulum offers 14 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access. Guests can make use of the in-room espresso makers and minibars. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, designer toiletries, and hair dryers. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages, irons/ironing boards, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.
Recreational amenities at the hotel include a private beach and an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Simply walk outside to feel the sun on your face at the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas.

A complimentary breakfast is offered each morning. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This beach hotel also offers an outdoor pool, a garden, and a terrace. Complimentary uncovered self parking is available on site.

UMi Tulum has designated areas for smoking.

A complimentary continental breakfast is served each morning between 8:00 AM and noon.
UMi Tulum has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • Beach yoga
  • Free beach club
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • In a nature reserve
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways (39 inches high)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Upper floors accessible by stairs only

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per day
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children 18 and younger are not allowed at this property; All guests older than 18 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 180 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: USD 50 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

UMI Tulum Hotel
UMI Tulum Tulum
UMI Tulum Hotel Tulum

UMi Tulum Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 80 out of 111 reviews
Rating 8 - Good. 11 out of 111 reviews
Rating 6 - Okay. 9 out of 111 reviews
Rating 4 - Poor. 5 out of 111 reviews
Rating 2 - Terrible. 6 out of 111 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Sean

Liked: Cleanliness, amenities, property conditions & facilities
😁
Stayed 3 nights in Jan 2026

8/10 Good

Shelly

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and the staff 10/10
Stayed 5 nights in Jan 2026

10/10 Excellent

Asim

Stayed 2 nights in Jan 2026

10/10 Excellent

Matthew, Placentia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort staff was exceptional—warm, attentive, and genuinely welcoming from the moment we arrived. A special thank you to Diego, Ricardo, and Marisol for their outstanding hospitality and impeccable attention to detail. Even our beach bar servers, Victor and Oscar, went above and beyond to make our stay feel personal and unforgettable. For anyone seeking an intimate, beautifully maintained resort in Tulum, this is truly the place to be.
Stayed 6 nights in Dec 2025

10/10 Excellent

YARIV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Stayed 1 night in Dec 2025

10/10 Excellent

YARIV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stuff and amazing atmosphere beautiful room
Sunrise
Stayed 2 nights in Nov 2025

10/10 Excellent

erinn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is so special. It is absolutely beautiful and the staff are incredible and so attentive. My fiancée and I stayed here mid November and the beach and water were so clean. The food and drinks were beyond delicious. Special thank you to Ricardo who made our stay at Umi extra enjoyable and upgraded our room. We will miss this place but definitely be back ❤️
Stayed 3 nights in Nov 2025

10/10 Excellent

Annik

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay, the room ocean view with rooftop was amazing and the staff was very nice making sure our vacation was perfect, thank you for a great week!
Stayed 7 nights in Nov 2025

4/10 Poor

Rahel

Overall service was not what we expected in that pricerange. Had to switch rooms because of mold. Werent aware of the party music at the weekends
Stayed 7 nights in Nov 2025

8/10 Good

Gaurang, orlando

Stayed 2 nights in Nov 2025

10/10 Excellent

Takayo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, amazing food, perfect ambiance and a great location.
Stayed 5 nights in Oct 2025

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing hotel, beautiful! Great location, great menu options, staff were great! We can’t wait to come back
Stayed 3 nights in Oct 2025

10/10 Excellent

Sunita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well located in Tulum beach, with direct access to the beach. The staff are really friendly and helpful, as soon as we arrived we were greeted with a very warm welcome from Eliseo, and every member of staff from the concierge team to the restaurant team were always friendly and helpful. I really liked how they communicate with you via WhatsApp before you arrive and during your stay, which is very convenient. Our room was beautiful and relaxing with sea views. Breakfast was included and it was a generous breakfast with fruit and yoghurt plus another breakfast meal on top, also juice and coffees included. We appreciated the long breakfast hours from 8am-1pm so we could take our time and relax. The food is very good quality and reasonable prices in the area. They really take care of nature and are animal friendly, caring for their environment. If there was 1 thing to advise to the hotel I would suggest to have umbrellas for the beach beds. When we laid on the beach, there was no umbrellas for shade so we had to move under a tree. Thank you to the Umi team for making it a great stay.
Stayed 5 nights in Oct 2025

8/10 Good

Katherine

Liked: Cleanliness, staff & service
Overall the hotel was lovely - but I asked a few times why there was nothing being done to manage the outrageous mosquito situation and was told usually they do but they just weren’t now. Every other hotel and restaurant we visited throughout our stay had copal burning as the smoke keeps the mosquitos manageable. I left covered in horrible bites despite going through two bottle of spray. I would wake up with new ones. So… beware.
Stayed 3 nights in Sep 2025

10/10 Excellent

Meredith, New York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our syay at Umi tulum. The staff was so kind and accommodating, they even upgraded our room to a beautiful beach front room ! Breakfasts each morning were delicious and cooked to order. The d.j sets at 2pm each day were a great vibe. We feel so lucky to have stayed at this beautiful property.
Stayed 4 nights in Oct 2025

10/10 Excellent

Jordy

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was the best beach view. We could walk out of our room onto the sand. There was a private room pool on our patio. All the staff was amazing. Ricardo at the front desk was so great and helpful in all our bookings. The food was so good we really only ate at the hotel. Our 6 day trip was simply perfect because of UMi hotel. I highly recomend them! Thanks to their fine staff!!
Stayed 6 nights in Sep 2025

4/10 Poor

Alisa

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Diego & ricardo were amazing! Diego did what he could to aleviate all inconveniences of the room! However, they still remained. Fromthe ceilingn room leaking down drips of water, to No hot water whatsoever. To shower water running into bathroom floor due to no door or cover, ,the door itself to the room made out of wood in a way that leaves it opned and not sealed to block any mosquitoes/outside insects that disturbed our sleep and uncomfortableness! We paid for a birthday arrangement that came out as nice as the Sun allowed but still grateful to diego above all! Did offer upgrade room but we did not want the darker colors that came with it. Ours was bright and light. Just very poor Management from whomever!
Stayed 4 nights in Sep 2025

4/10 Poor

TRAKONNIE

Traveled with family
Liked: Staff & service
Communication through WhatsApp was good. The staff responded in a timely matter. Breakfast was good. However, there were cats around the property and my daughter was allergic to them. It was not stayed before booking. Until it was time to check out things were great, but they wanted to charge me a fee to clean the towels because of makeup stains that were washable. They also tried to say it was blood at first. I was very upsetting to have paid and tipped workers cash to then get charge to clean towels after a stay. No one should have to pay to clean towels it’s a hotel towels are common things to account for.
Stayed 3 nights in Sep 2025

10/10 Excellent

Oksana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

This hotel is spectacular. When we were there, it was a little bit quiet, but that was perfect because we had a lot of one-on-one attention from the staff and they really took extra care to make sure that we were very comfortable. Riccardo at the front desk was an exceptional host. Highly recommend.
Stayed 1 night in Sep 2025

10/10 Excellent

JESSICA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this property, best staff. Communicated through Whatsapp and in person, i was informed about everything happening at the hotel. The hotel staff shared recommendations for example local restaurants around the hotel and even downtown. Some of the staff shared their favorite lagoons in the area too. The rooms were spacious and the common grounds was always clean. Food and drinks was delicious, we enjoyed the breakfast and the fresh ceviche.
Stayed 5 nights in Sep 2025

10/10 Excellent

Scott

Stayed 1 night in Aug 2025

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow where do I begin. From check in to Check out. I had a wonderful experience. My ocean front room … I have never had anything like it before… two words to describe this place : PEACE & TRANQUILITY. This was my first time doing a Solo trip and I couldn’t have picked a better place. (I was debating between here and Be tulum, so happy I chose this place !!) it’s a lot more private and intimate. Not only was the staff attentive but they also made me feel very safe. Being able to communicate via WhatsApp was a major plus. Response time any time of the day also impressive. To add on … the food on property … OMG BOTH restaurant and cafe .. *chefs kiss* the salmon dish (MUST TRY!!) and the French dip sandwich !!!!!! I cannot brag enough. Also must try, the date and banana toast at the Bi polar cafe !!! I could go on and on but I’m sure you get it. Last but not least, THANK YOU to Diego and Ricardo !! Who were both super amazing and there to help from check in to check out. As a solo female traveler it felt good to feel safe in a place I have never been. I appreciate it and can’t wait to return !!!
Stayed 3 nights in Aug 2025

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025