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Una Vida

4.5 star property

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Photo gallery for Una Vida

Outdoor pool, open 7:30 AM to 9:00 PM, pool umbrellas, sun loungers
Reception
Luxury House | View from room
Snack bar
Premier Room | Premium bedding, down comforters, pillowtop beds, in-room safe

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
$282
includes taxes & fees
Jan 27 - Jan 28, 2026

Explore the area

View in a map
Av. La Selva entre Kohunlich y Xcaret, Tulum, QROO, 77780
  • Place, Hospital de Tulum
    ‪9 min walk‬
  • Place, Dos Aguas Park
    ‪14 min walk‬
  • Place, Holistika Art Walk
    ‪4 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪71 min drive‬

Room options

View all photos for Luxury Quadruple Room

Premium bedding, down comforters, pillowtop beds, in-room safe

Luxury Quadruple Room

8.6 out of 10
Excellent
(4 reviews)
  • 700 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury House

Luxury House | Premium bedding, down comforters, pillowtop beds, in-room safe

Luxury House

  • 3229 sq ft
  • 3 bedrooms
  • Sleeps 7
  • 2 King Beds, 2 Large Twin Beds and 1 Double Sofa Bed

View all photos for Premier Room

Premier Room | Premium bedding, down comforters, pillowtop beds, in-room safe

Premier Room

9.4 out of 10
Exceptional
(3 reviews)
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Jungle Studio

Jungle Studio | Premium bedding, down comforters, pillowtop beds, in-room safe

Jungle Studio

10.0 out of 10
Exceptional
(1 review)
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical Room - Terrace

Tropical Room - Terrace | Premium bedding, down comforters, pillowtop beds, in-room safe

Tropical Room - Terrace

9.6 out of 10
Exceptional
(4 reviews)
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

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4.7 out of 5, Exceptional, 425 reviews
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About this property

Una Vida

4.5-star hotel in Tulum City Center
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite.
Una Vida offers 17 accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Pillowtop beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
Una Vida features a full-service spa and an outdoor pool. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This luxury hotel also offers a terrace, multilingual staff, and tour/ticket assistance. For a surcharge, the property provides an airport shuttle (available 24 hours) and a beach shuttle. Limited complimentary onsite parking is available on a first-come, first-served basis.

Una Vida has designated areas for smoking.

Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
Ananda - Overlooking the garden, this restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited onsite self parking (max 1 space per unit)

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: USD 30 for adults and USD 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Ananda

Things to do

  • Full-service spa
  • Outdoor pool
  • Water sports equipment

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • No elevator

More

  • 11 buildings
  • 2 floors
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board on request
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 20 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 60 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 30 for adults and USD 30 for children
  • Airport shuttle fee: USD 130 per vehicle (one-way, maximum occupancy 5)
  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 7:30 AM to 9:00 PM

Property is also known as

Una Vida Villa Tulum
Una Vida Tulum
Una Vida Hotel Tulum
Una Vida Hotel
Una Vida Hotel
Una Vida Tulum
Una Vida Hotel Tulum

Una Vida Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 206 out of 278 reviews
Rating 8 - Good. 52 out of 278 reviews
Rating 6 - Okay. 12 out of 278 reviews
Rating 4 - Poor. 1 out of 278 reviews
Rating 2 - Terrible. 7 out of 278 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

6/10 Okay

Jasmine

Traveled with pets
Liked: Cleanliness, property conditions & facilities
The location is convenient. There’s a local food court area close and it was great. I really didn’t feel welcomed during my stay. The check in procedures and policies were overwhelming. The daily security deposit instead of a flat rate is a lot and having to sign your name exactly like your passport definitely threw me off. Beside that nice place.
Stayed 2 nights in Jul 2025

10/10 Excellent

Maya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cute place! We booked a private villa For a bachelorette weekend and had a wonderful time.
Stayed 3 nights in Sep 2025

10/10 Excellent

Regina

Stayed 4 nights in Aug 2025

8/10 Good

Queonna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently spent 5 nights at Una Vida and it was truly a unique and refreshing experience. This is not your typical resort-style stay—it’s a small, boutique hotel intentionally designed for you to disconnect from the outside world. There are no microwaves, refrigerators, phones, or televisions in the rooms, which at first feels unusual, but quickly becomes part of the charm. The focus is on slowing down and being present. WiFi is available via a QR code provided at check-in, which worked well when I needed it. The staff are exceptionally friendly, attentive, and English-speaking, which made communication seamless. They go above and beyond with small but thoughtful touches—helping with luggage to and from your room, arranging transportation, and offering great recommendations on local activities. Daily housekeeping kept the room clean and comfortable, and I really appreciated the peaceful environment throughout the property. It’s the kind of place where you wake up surrounded by nature and can truly unwind without distractions. If you’re looking for a luxury, all-inclusive feel, this may not be the hotel for you. But if your goal is rest, reconnection, and an authentic Tulum experience, Una Vida is perfect. I left feeling refreshed, cared for, and deeply appreciative of the slower pace it encouraged.
Stayed 5 nights in Aug 2025

10/10 Excellent

Leilani

Stayed 4 nights in Jul 2025

10/10 Excellent

Leonteen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful…. I will be returning Great staff… attentive
Stayed 4 nights in Jul 2025

10/10 Excellent

Joseph, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Cara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool
Stayed 1 night in Jul 2025

10/10 Excellent

Cara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool and rooms. Excellent customer service.
Stayed 1 night in Jul 2025

10/10 Excellent

kye

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We are so pleased we listened to the reviews for this property and decided to book here last minute. We were so happy with our 4-night stay at Una Vida. The staff are super friendly and helpful, the room was impressive for the price (especially compared to similarly priced but far less attractive hotels in the area), the room amenities and cleanliness were faultless, the location was brilliant as we felt super secluded and safe with easy walking proximity to Tulum's main centre. The photos are accurate as well, which is a massive bonus compared to other places in the area! Something we read in reviews was the added benefit of access to the Bardo and Milam sister hotels. Bardo is next door and essentially offers a second gorgeous eating, swimming and relaxing space whilst staying at Una Vida. We visited Milam too, which was a bit further away but was definitely worth checking out. The food there was really good, and the pool would be excellent on a sunnier day (we visited when it was raining heavily, so didn't bother with swimming in the pool). The staff at all 3 locations are helpful and very friendly, making you feel welcome and cared for in all spaces, even if you're not staying there specifically. All in all, I would say anyone who prefers some quiet, feeling connected to the lush jungle atmosphere and enjoys a touch of affordable bohemian luxury, this place is definitely for you!
Stayed 3 nights in Jun 2025

10/10 Excellent

Baruni

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was gorgeous!! You can access the pool at their sister property which is a great feature. I just wish the food was better.
Stayed 1 night in Apr 2025

8/10 Good

Mark, London

Stayed 4 nights in Apr 2025

10/10 Excellent

Lavania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

clara, Irvine

Liked: Cleanliness, staff & service
Stayed 6 nights in Feb 2025

10/10 Excellent

clara, Irvine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property, the staff is so attentive and they care for every detail. I’ve been there several times and I intend to be back soon :)
Stayed 4 nights in May 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Ross A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Chad E

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Con- Stayed on the property for 1 week and never had hot water for showering. It being a tropical warm area it was manageable but not alway the most comfortable. Brought it up to service desk but couldn’t get a good answer or a fix to the issue. Pro- staff was very accommodating for food, drinks and safe travel. Atmosphere was very peaceful and pleasant. Inside the property was absolutely gorgeous and safe.
Stayed 7 nights in Apr 2025

10/10 Excellent

Piper

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una Vida is a beautiful bohemian themed boutique hotel. Their staff was friendly and helpful with each encounter. The food and drinks at the hotel and the Hotel Bardo were tasty. We stayed in the 3 bedroom villa. It was amazing! My BFF enjoyed the privacy of our own pool. My personal favorite was the outdoor shower. I travel alot and have very high expectations. Una Vida exceeded them all.
Stayed 4 nights in Apr 2025

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Jonathan, windermere

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Todo estuvo super genial .. los detalles pequeños no se cuentan por que son insiginificantes en comparacion con todo lo demas. Muchas gracias por todo..
Stayed 4 nights in Apr 2025

8/10 Good

Rob

Traveled with group
Hotel great. Town itself, not so much…
Stayed 3 nights in Mar 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful serene oasis with kind, friendly and helpful staff. Guadalupe and Shiomara were just great and assisted us with sites to see in the area, restaurants and currency exchange sites. We liked the Ananda restaurant as well and access to the sister Hotel Bardo and the yoga and Qi Gong classes was much appreciated. Our couples massage and complimentary wine after was just what we needed to finish our stay. Absolutely wonderful place and experience!
Stayed 5 nights in Mar 2025

10/10 Excellent

esther

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at Una Vida! The staff were incredibly friendly and accommodating, making us feel welcome from the moment we arrived. The atmosphere and decor were beautifully done, creating a warm and inviting ambiance. Our room was spacious and spotless, providing a comfortable retreat after a day of exploring. Additionally, the location was excellent, with plenty of great restaurants within walking distance. The only minor downside was that the bed was a bit stiff for our liking, but overall, it didn’t take away from our wonderful experience. We would definitely stay here again!
Stayed 4 nights in Mar 2025