Along with an outdoor pool, this guesthouse has express check-in and express check-out. Free WiFi in public areas and free self parking are also provided. Additionally, tour/ticket assistance, a garden, and a picnic area are onsite. Weekly housekeeping is available.
Villas Akalan offers 7 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. This Tulum guesthouse provides complimentary wireless Internet access. Bathrooms include showers, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered weekly and hair dryers can be requested. Cribs/infant beds (complimentary) are also available. Housekeeping is provided on a limited basis.
Recreational amenities at the guesthouse include an outdoor pool.
Villas Akalan features an outdoor pool, a terrace, and tour/ticket assistance. Public areas are equipped with complimentary wireless Internet access. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This Tulum guesthouse also offers a garden, a picnic area, and express check-in. Limited complimentary onsite parking is available on a first-come, first-served basis.
Villas Akalan has designated areas for smoking.
Full breakfasts are available for a surcharge and are served each morning between 9:00 AM and 1:00 PM.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
Free self parking on site
Limited onsite parking
Food and drink
Daily full breakfast available 9:00 AM to 1:00 PM for a fee: USD 13 for adults and USD 13 for children
Things to do
Outdoor pool
Family friendly
Free crib
In-room refrigerator
Outdoor pool
Conveniences
Limited-hour front desk
Luggage storage
Safe at front desk
Guest services
Housekeeping (weekly)
Tour and ticket assistance
Outdoors
Garden
Outdoor furniture
Picnic area
Pool loungers
Terrace
Accessibility
No elevator
More
2 floors
3 buildings
Built in 2013
Designated smoking areas
Mosquito nets
Traditional architecture
Room amenities
Bedroom
Bedsheets provided
Free crib
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shower
Soap
Towels provided
Food and drink
Free bottled water
Refrigerator
More
Air conditioning
Ceiling fan
Connecting rooms available
Fan
Individual decor
Individual furnishings
Iron/ironing board
Laptop workspace
Safe
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:30 AM - 9:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and key retrieval information; front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Access methods
Front desk (limited hours), key retrieval
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
1 child, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Breakage deposit: USD 70 per stay
We have included all charges provided to us by the property.
Optional extras
Fee for full breakfast: approximately USD 13 for adults and USD 13 for children
Airport shuttle fee: USD 150 per vehicle (one-way, maximum occupancy 5)
Airport shuttle fee per child: USD 20 (one-way)
Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: PayPal
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher
This property is professionally cleaned
We should mention
This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Villas Akalan Condo Tulum
Villas Akalan Condo
Villas Akalan Tulum
Villas Akalan
Villas Akalan Tulum
Villas Akalan Guesthouse
Villas Akalan Guesthouse Tulum
Villas Akalan Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
It was nice having a pool and a refrigerator. The air conditioner didn't cool our room to the degree we set it. A gym on the next street plays loud music in the morning. Although the staff is pleasant and most speak English, sometimes no one is around and the water is often empty. Even so, I still would stay there again as the place is in a good location at the edge of town, the price is good, and the grounds are really beautiful.
Very nice property, Very much safe.
Few really good eating place in walking distance.
only problem we faced was no hot water in our rooms.
But they gave us extra room to use washrooms.
On the whole, it was a very nice stay.
Ashish
Stayed 2 nights in Oct 2023
10/10 Excellent
Manuel
Apr 25, 2023
Manuel
Stayed 1 night in Apr 2023
6/10 Okay
Ernesto Jr
Mar 14, 2023
Liked: Staff & service
Small villa but if is just to spend the night is fine, the hot water is not continuous fluent comes and goes, shower head just pour water everywhere, no toilet paper for the first two days, dark street from the villa to the main road, no coffee on the room or on the front desk.
I liked how central it was. Very close to the main strip and lots of shopping and dining options close by. The room had a fridge which worked very well. The pool was nice and the option to refill the free water was a nice touch! Free coffee too.
Stayed here in early October '22. Very nice quiet property. Pool was excellent. We had the standard triple room above the pool and it was perfect for us. There were some good restaurants within walking distance (La Coqueta for tacos, El Cayuco for seafood, Papaya for good 100 peso pizza) as well as a convenience store a minute away and a large grocery. Great cheap bike rentals a few blocks away (corner of Escorpion Sur and Calle Sol Ote.). Easy access to the bike paths going to the beach or to the temple area. Cheap laundromat with beer and food nearby (Bo). Great birdlife and reptiles in the courtyard, green geckos, large iguana. It's an ideal location in Tulum so long as you don't mind riding bikes to the beach. The rooftop bar (Nana) wasn't loud when we were there and they do have great cocktails (a bit spendy but good). Georgina at the front desk was very nice! We'd stay here again!
Amazing pool and garden. Each unit has a private outdoor patio or balcony and we had a full sized refrigerator. No soap or shampoo so bring your own. Surprisingly quiet for a busy area. Would book agaun.
Okay the place is beautiful there’s no noises so you can chill out the pool is amazing the staff it’s beyond nice the only thing I wish they need it’s a tv, the location was perfect less than 10 minutes to get to the hotel zone and couple blocks from the banks restaurants etc
Highly recommend!!
RICARDO
Stayed 4 nights in Jan 2022
10/10 Excellent
Luiz
Traveled with group, Business traveler, Traveled with family
Jan 28, 2022
Liked: Cleanliness, room comfort
That’s a great place to stay with family, friends or alone.
Villas Akalan is a great property. Great pool and quiet neighborhood. Staff were very helpful and it was a reasonable price. Nice amenities such as safe and a/c. Overall a great property and a nice value. We will absolutely stay there next time.
Verified traveler
Stayed 5 nights in Apr 2021
2/10 Terrible
George
Traveled with family
Apr 28, 2021
Disliked: Cleanliness, room comfort
Please do not waist your time at this property; extremely bad condition. Towels were very old and not clean. Small room, dirty bathroom. No TV. Late night party at the near by room and we could not sleep. Water leaking below the sink. Not all lights in the room was working. No pressure in the water.
Villa Akalan is conveniently located near the Super Aki market, the Collectivo and numerous bike and car rentals. You can walk the main downtown strip in minutes and the beach access is @15-20 walk. Rooms were basic but clean. No extra amenities like shampoo, conditioner or lotion. We had issues with no hot water the first two days. We told the staff and they said they would fix it. Second night still no hot water but we had it on the third morning. Property is really small, maybe 10 units and has a security gate so we felt safe. There’s a small pool that is kept clean. Staff was very nice and professional. If you’re on a budget and want a clean no frills place, that is in walking distance to market, town and beach then you can’t go wrong with Villa Akalan.
Verified traveler
Stayed 5 nights in Mar 2021
8/10 Good
Verified traveler
Mar 21, 2021
Liked: Cleanliness, room comfort
Verified traveler
Stayed 2 nights in Mar 2021
8/10 Good
Beata
Feb 18, 2021
Liked: Room comfort
Good Wifi, Hot Water, Smelly Bed
This is the 5th hotel I've stayed in Quintana Roo area but the first time my bed and pillows smelled like a sweaty man has been on it previously and the smell soaked into the mattress or something. I don't think it was due to the humidity in the area.
My room type was "Superior room with one king bed". It's on the second floor with a very cute balcony and private staircase. The interior of the room is very basic however, with a fridge, air conditioner, ceiling fan, an old couch, a round table, no microwave, and no TV. For me it's fine because I only go back to sleep. The fact that it is really close to a Super Aki supermarket is nice but there is no kitchenette for cooking anyways.
What I really enjoyed is the hot water for shower!! It gets really hot really fast. Half of the hotels I've stayed in the Q.R. area barely have hot water, or takes forever to heat up.
It was a 17 minutes walk from the ADO terminal.
Beata
Stayed 3 nights in Feb 2021
10/10 Excellent
Emma
Business traveler
Feb 7, 2021
Liked: Cleanliness, room comfort
This was a really cute place ideal to relax during the day at night there was a little noise from hostel rooftop next door but I really liked the big balcony and view of the pool
The place was REALLY nice. That being said what we rented onlive wasn't what the property tried to check us into. It was due to a computer error. Expedia and the hotel both expected us to just be okay sith the downgrade or us pay the difference. When we booked online we selected a room with a full kitchen that slept 3. At check in we were took to a 12X12 room with 2 twin beds no kitchen, tv, or anything. About 2 1/2 hours later on the phone with Expedia we were told pay a lot more additional to the hotel and Expedia would make it right. We did this and unfortunately it took the past 10 days and probably 14 hours of phone calls to finally get the refund. We haven't seen it yet. I would stay again but NEVER without knowing exactly what room it was in advance. I would only rent it inperson. The hotel refuses to answer the phone when Expedia called and this is why it took soooo many days. They didn't care about copies of confirmations or the emails it clearly listed a room with a full kitchen. The people who worked the front desk acted like they cared but had no say on anything only the manager who you never would see. Beautiful property just online printing errors with the room amenities made our stay very frustrating. Thankfully the online errors have been fixed.
This a great property. People were very nice and always very accommodating. Beautiful pool. Small number of guests so very peaceful. Excellent location to the town of Tulum and close to the beach. Would definitely return again and recommend it to others. A good value.
Verified traveler
Stayed 5 nights in Jan 2021
6/10 Okay
Verified traveler
Jan 25, 2021
Disliked: Room comfort
nice property, room not good
property is pretty with lots of trees and greenery and a scenic pool area. there was always a place to park. the night desk clerk at check-in was very very helpful and went above and beyond. there is a complimentary drinking water cooler at the check-in desk but at night it was empty. i was unable to contact the property by phone before check-in, and hotels.com was unable to reach them either, which would have been unfortunate if i had any issues finding the property or checking in.
the room i had (cheapest room, double bed) was extremely bare and sparse, and the bed was hard as a rock (and i normally sleep on a firm mattress). i was only there for 2 nights but i could not have stayed longer. there was a mini fridge provided but it was placed outside the room so it was not secure. there is a small slot window in the bathroom with no screen, looking out into a weird creepy crevice of the building and a wooded area beyond. the room was extremely humid even with the a/c running at 22 degrees C, so it was necessary to have the window open to vent the bathroom. the shower head needed to be replaced (most likely clogged with mineral deposits) because the spray was in all directions and didn't provide enough water pressure despite water pressure at the sink being fine. i also found the temperature to be inconsistent depending upon what i assume is others using water at the same time. the only toiletries provided were a pump container of liquid hand soap at the sink and shower.
Verified traveler
Stayed 2 nights in Jan 2021
10/10 Excellent
Verified traveler
Jan 7, 2021
Verified traveler
Stayed 1 night in Jan 2021
8/10 Good
Glen
Traveled with family
Jan 6, 2021
Liked: Property conditions & facilities
The staff is patient and helpful I was late to check in office stayed open till I arrived and every request was fulfilled for me.
Glen
Stayed 2 nights in Jan 2021
10/10 Excellent
Trishia
Traveled with group
Jan 4, 2021
Liked: Cleanliness, room comfort
It was great and fast, awesome place to stay if you ask me. Near the main streets of Tulum and walking distance of the bars.