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Wakax Hacienda - Cenote & Boutique Hotel

4.0 star property

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Photo gallery for Wakax Hacienda - Cenote & Boutique Hotel

Lake
Exterior
Lake
Lake
Spelunking/cave exploring

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • Spa
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
239 Carr. Tulum - Cancún Ejidal, Tulum, QROO, 77780
  • LabnaHa Ecopark Adventures
    ‪3 min walk‬
  • Cenote Tortugas
    ‪9 min walk‬
  • Soliman Bay
    ‪11 min drive‬
  • Tulum, Quintana Roo (TUY)
    ‪7 min drive‬

Room options

View all photos for Suite, Terrace

Suite, Terrace | Premium bedding, Select Comfort beds, minibar, in-room safe

Suite, Terrace

  • 807 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Private Pool (Rooms not connected)

Villa, 2 Bedrooms, Private Pool (Rooms not connected) | Premium bedding, Select Comfort beds, minibar, in-room safe

Villa, 2 Bedrooms, Private Pool (Rooms not connected)

  • 2400 sq ft
  • Sleeps 4
  • 2 Queen Beds and 2 King Beds

View all photos for Villa, Private Pool

Villa, Private Pool | Premium bedding, Select Comfort beds, minibar, in-room safe

Villa, Private Pool

  • 2024 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, Select Comfort beds, minibar, in-room safe

Standard Room, 1 King Bed

  • 474 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Premium bedding, Select Comfort beds, minibar, in-room safe

Standard Room, 2 Double Beds

  • 474 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite, Terrace

Junior Suite, Terrace | Premium bedding, Select Comfort beds, minibar, in-room safe

Junior Suite, Terrace

  • 775 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms | Premium bedding, Select Comfort beds, minibar, in-room safe

Family Suite, 2 Bedrooms

  • 1012 sq ft
  • Partial lake view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

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View from room

Conrad Tulum Riviera Maya

  • On private beach
  • Pool
  • Spa
  • Parking included
4.5 out of 5, Wonderful, (227)
The price is $490
per night
$672 total
includes taxes & fees
Mar 3 - Mar 4
Conrad Tulum Riviera Maya

About this property

Wakax Hacienda - Cenote & Boutique Hotel

4-star Tulum hotel close to Soliman Bay
3 outdoor pools, a full-service spa, and a restaurant are available at this smoke-free hotel. Valet parking is free. Other amenities include 2 bars/lounges, a snack bar/deli, and spa services.
Wakax Hacienda - Cenote & Boutique Hotel offers 50 air-conditioned accommodations with minibars and laptop-compatible safes. Select Comfort beds feature premium bedding. Bathrooms include showers with rainfall showerheads, designer toiletries, and complimentary toiletries. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.
3 outdoor swimming pools are on site along with complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hacienda Wakax has couples treatment room(s). Services include massages and body treatments. The spa is open daily.
This Tulum hotel has its very own private beach. Wakax Hacienda - Cenote & Boutique Hotel features 3 outdoor swimming pools and complimentary bicycles. Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges.

A business center is on site at this 4-star property. This family-friendly hotel also offers spa services, an arcade/game room, and tour/ticket assistance. Onsite uncovered self parking and uncovered valet parking are complimentary.

Wakax Hacienda - Cenote & Boutique Hotel is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
Wakax Hacienda - Cenote & Boutique Hotel has a restaurant on site.
El Cocal - Onsite restaurant. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: USD 25 for adults and USD 12 for children
  • 2 bars/lounges
  • A restaurant
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • El Cocal

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Ecotours
  • Free bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Spelunking
  • Winery release events

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Highchair
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body treatments
  • Couples treatment rooms
  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: 10 percent of room rate
The resort fee includes:
  • Beach towels
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 25 for adults and USD 12 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

WAKAX HACIENDA
Wakax Hacienda Cenote &
Wakax Hacienda - Cenote & Boutique Hotel Hotel
Wakax Hacienda - Cenote & Boutique Hotel Tulum
Wakax Hacienda - Cenote & Boutique Hotel Hotel Tulum

Wakax Hacienda - Cenote & Boutique Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 29 out of 33 reviews
Rating 8 - Good. 2 out of 33 reviews
Rating 6 - Okay. 0 out of 33 reviews
Rating 4 - Poor. 2 out of 33 reviews
Rating 2 - Terrible. 0 out of 33 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Take the tours they offer! Educational, beautiful and fun! One of the most beautiful places I’ve stayed. Breathtaking property, comfortable, clean room, excellent food, (a little pricey but as expected when paying the gringa tax ;) Will return.
Stayed 2 nights in Apr 2024

10/10 Excellent

Shelley-Rae Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Clarissa

Traveled with family
Liked: Amenities
Excellent service, friendly staff
Stayed 3 nights in Jan 2024

8/10 Good

Lakeisha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing. If you are looking for a place to retreat and step away from the busy world, then this is the place.
Stayed 2 nights in Jan 2024

10/10 Excellent

Kortney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful place and I feel so lucky to have found it and cant wait to come back!
Stayed 1 night in Jan 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023

10/10 Excellent

Divya Dianne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Recharge your batteries. Absolutely perfect balance of calm quiet and activity. This space has breathtaking natural environment. Gives you space to breathe and relax, but also give opportunities to relax and engage your mind in natural activities Absolutely beautiful
Stayed 1 night in Jun 2023

10/10 Excellent

Mervyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a really nice tranquil part of our time in Mexico. We found no need to leave Hacienda Wakax for the four days we were there. The activities and dining was all we wanted. In particular the hours spent in and around the Cenotes was great. Totally recommend this resort.
Stayed 4 nights in Jun 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet palace
Really beautiful buildings and surround nature. Great place to stay if there’s seaweed on the beaches (you’re quite far from the beach). Actually very easy to get around using collectivos, you can get a lift to the front gate by the staff. Way cheaper than taxis. Very quiet and the owner’s vision is great.
Stayed 5 nights in May 2023

4/10 Poor

SABRINA

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The photographs are beautiful, and the reviews were so great - I was looking forward to this. But it was very disappointing. While the property is indeed beautiful, the constant asking for tips from staff made the stay uncomfortable and unpleasant. There is one dining option where the food is very very average, and overpriced, the service extremely slow and the moment your bill arrives, the waiter makes it a point to tell you that tip is not included, and tell you how to add it. Every. Single. Time. It is oppressive. The tour guide on the property was great. and we enjoyed the excursions, but it was clear that even he was waiting for a tip, even tho activities are included. It was just too much, especially given that this place is insanely expensive. (Water is free in the room but costs $7 USD at the cafe. Sometimes, our items weren't on the bill, so we were told to just give cash for the missing items). The area by the lake, near the cafe, is absolutely lovely but there was rock music playing there all the time. So it was not peaceful, even tho it so easily could be. And this is not a party place. Beware that the only way you can leave the place (if you dont have a vehicle) is to have them call a cab. At the minimum you will pay $35 USD for one way. Even for a five minute drive. I love Mexico, but so unhappy with this stay. PS: Beaches of Tulum are overrun with seaweed
Stayed 4 nights in Feb 2023

4/10 Poor

Donna, Chester Basin

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Poor service, poor communication, main pool closed during our entire 5 night stay, one restaurant only with limited (and expensive) food choices, private terrace was not private, costly to take taxis to other restaurants. We felt trapped. For $600 CAD a night, this was a huge disappointment.
Stayed 5 nights in Feb 2023

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is spread out over a large area, making it feel spacious. The paths to the rooms and buildings wind through the jungle and along the edges of a lake and some cenotes. There are places to sit and contemplate, several pools, bicycles you can borrow and lovely open air dining.
Stayed 5 nights in Jan 2023

10/10 Excellent

Gina Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property. Special thanks to Ivan, Miguel, Luis, and Armando !

10/10 Excellent

Aliaa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
For anyone who wants to see Quintana Roo without the typical Tulum/holiday party vibe-this is the place for you! Our trip was mainly to see center Yucatán (Valladolid/Merida…etc) but we also wanted to check out Quintana Roo/Riviera Maya without staying in the typical beach party loud music resorts. If that is what you are looking for then Wakax Hacienda is THE place to go. It turned out to be a magical spot to spend a few days-that we can say it became a highlight of our trip. We even added an extra night and could easily have spent more time.
Stayed 4 nights in Dec 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly beautiful and unique. The property is just outstanding and the staff are amazing. I loved the included tour options and Gonzalo is a great tour guide. Swimming/paddleboarding/kayaking in the lagoon was incredibly beautiful and just stunning. You can also go on an amazing underground river tour right there on the property in one of the most incredible cave systems on the planet. I love this place

10/10 Excellent

Andria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were really excited for our stay at Wakax but little did we know the full scope of how incredible this peace of paradise really is. We stepped into another world. It’s like nothing we ever experienced before.. the peace and tranquility, the wild and magical nature and wildlife, the adventures, the people and top of the line service.. It was so nice to have some alone time away from the crowds here and just enjoy nature. We got the best service from Armando and Luis in the restaurant. We had the most epic adventures with Gonzo in the underground river and Mayan Village. Gonzo is easily one of the coolest people- super knowledgeable of the land, animals and people… power up! 🤘 Our room was super comfortable and nothing beats the pure bliss of floating in the lagoon in the evening watching the bats above you and seeing the stars shine so bright. 💓 We really can’t wait to come back, we would totally get married here too! Haha Thank you for the most magical time! We will see you soon Wakax! ❤️🙏☮️🌿

10/10 Excellent

natalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So beautiful and peaceful

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Time to book
This is the type of situation where I don’t want you to know about the property because I want to keep this all to myself...but that isn’t fair to the people who work there so I will be as open as possible. If you love peace and serenity, then this is a wonderful place for you. It’s very quiet, and its an ideal place if you are interested in sleeping in, journaling, and relaxing all day. My favorite part of the Hacienda was the lagoon at the restaurant. My friend and I spent her entire birthday swimming, paddle boarding, taking naps, taking shots, and snapping pictures. I am already looking forward to my return. Everyone on the staff had great energy. Special thank you to the restaurant staff that were attentive and happy to help us. Go ahead and book.
Stayed 3 nights in Sep 2022

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The customer service is wonderful. Very clean and quite. Would recommend it’s top notch! 5 stars!!
Stayed 4 nights in Sep 2022

10/10 Excellent

Antony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upmarket hotel with a rustic look and feel, in the middle of the jungle. The property is huge, clean, and very well maintained, and the rooms are very spacious. I was surprised that the rooms do not have a TV, but after spending such a tranquile week there, I didn't miss it at all. There are quite a few outdoorsy activities to do within the hotel grounds. I was initially a bit worried that the hotel is too far away (10 kms) from Tulum, but it wasn't a problem, as we had a rental car. Also, Tulum is not a very nice and inviting town, so I actually preferred to be away from it. Staff were always professional and friendly. A high standard. There is only one restaurant, and even though the food is nice, it is not cheap. I would have liked to see some cheaper options available too. But remember, it's in the jungle, so you will definitely need mosquito repellant, which is complimentary.
Stayed 7 nights in Sep 2022

10/10 Excellent

Teanna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I almost want to write a horrible review to keep this place a secret for myself, but that wouldn't be fair because this place is heaven on earth. Due to a mix up on my part, we showed up to the property a day early and the reception staff went out of their way to get us a room available even though we weren't scheduled to be there. Everyone was kind and accommodating. The food is outstanding! Seriously! The grounds of this place are like a gift that keeps on giving, cenotes with cold beautiful blue water, a massive lake with free paddle boards, free bikes to explore the property, free yoga, free cave tours, free underwater river tours, and some of the most amazing pools to relax at. I cannot even begin to list off everything that they have to offer here. The property is quiet and serene. The buildings are beautifully built. We spent the day earlier in downtown Tulum, getting hassled/scammed by the policia and when we got to the property we were frazzled, stressed, and a bit angry. Within moments of being a Wakax my friend and I looked at each other and commented on how it had all magically left our beings. We were on vacation again. The details put into this property to ensure that you leave with your spirit, mind, and body are filled with joy and peace are mind blowing. Thank You Wakax Hacienda you are truly a hidden gem, you gave us an unforgettable experience one day earlier than we had actually reserved a room for and it was life altering. Keep up the good work!
Stayed 2 nights in Aug 2022

8/10 Good

Morgan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is truly one of the most beautiful places we have ever stayed and the staff was so so friendly. HW is so relaxing and truly euphoric at times. The restaurant is wonderful and so are the drinks - though the menu is limited they are working on putting another restaurant in which I think will be great. The only thing I might say is they need to seal the doors and windows in the rooms because there was one night my boyfriend and I slept without covers and we got absolutely eaten alive by mosquitos (we saw a spider here and there too.) However, the rooms are still beautiful and the air conditioning is everything especially when you’ve spent the day in that jungle heat! We would absolutely return to this resort with friends. Thank you for a memorable experience!
Stayed 3 nights in Aug 2022

10/10 Excellent

Juan Ramon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel ! Very tranquil, except for one night, guest of a wedding party decided to continue their celebration in there rooms and had the entire area up till 5 am, we lost alot of sleep. Hotel staff should have intervene. But overall it was an amazing beautiful hotel with excellent staff.
Stayed 5 nights in Aug 2022

10/10 Excellent

Alfredo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is outstanding. The property is fantastic.
Stayed 2 nights in Jul 2022

10/10 Excellent

Shoshanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the Hacienda you are transported to a magical place, another place in a seemingly more simple time, more kind, less complicated. Not only because the grounds of the Hacienda are immaculately kept or that the decor is as tasteful as you’d find out of any architectural digest summer edition. The magic flows through everything at the Hacienda, if you’d didn’t know better you’d think the chef was plucked from some famous Michelin starred restaurant or that The famous Gonzalo wasn’t the actual diver himself that discovered Dos Ojos. From the moment I stumbled upon their website looking for a quick getaway for my birthday, I knew this weekend would enchanting. Nothing was missed, the experience was perfect! Our room was exquisite, the food was devine, the drinks were sublime…I can’t tell you all the secrets of the Hacienda. We had the honor to spend the morning and early afternoon with the Famous Gonzalo, it was an incredible adventure! The delicious food & drinks David, Edgar, Armando, Johnni, Pedro, Javier all 5 star! Thank You! All I can say is that there’s nothing like Hacienda Wakax, staff, quality, natural beauty, location, the details it was an exceptional experience and I won’t ever forget it. You feel like vacation should feel!! For me it was perfection 10 out of 10. Thank You again to everyone at the Hacienda for an unforgettable experience and your wonderful care of us and especially Itzel you really made us feel special, thank you.
Stayed 3 nights in Jun 2022