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XELA

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for XELA

Outdoor pool
Private beach, white sand, beach towels
Coqui | Balcony
Xela Suite | Bathroom | Free toiletries, hair dryer, bathrobes, towels
Xela Suite | In-room safe, individually decorated, individually furnished, free WiFi

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • On private beach
    On private beach
  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping
  • Spa
    Spa
  • Pool
    Pool

Explore the area

Map
Carr. Tulum-Boca Paila, Tulum, QROO, 77766
  • Tulum Beach
    1 min walk
  • Ven a la Luz Sculpture
    15 min walk
  • SFER IK
    5 min drive
  • Tulum, Quintana Roo (TUY)
    28 min drive

Room options

View all photos for Venus

Venus | Beach/ocean view

Venus

  • 312 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Selva

Selva | In-room safe, individually decorated, individually furnished, free WiFi

Selva

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Coco

Coco | Beach/ocean view

Coco

  • 454 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sian & Zama

Sian & Zama | Beach/ocean view

Sian & Zama

  • 285 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Coqui

Coqui | In-room safe, individually decorated, individually furnished, free WiFi

Coqui

  • 508 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Playa

Casa Playa | Beach/ocean view

Casa Playa

  • 527 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Xela Suite

Xela Suite | Beach/ocean view

Xela Suite

  • 454 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Caracol

Caracol | In-room safe, individually decorated, individually furnished, free WiFi

Caracol

  • 470 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Laha

Casa Laha | In-room safe, individually decorated, individually furnished, free WiFi

Casa Laha

  • 511 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Palmas

Palmas | Garden view

Palmas

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Icaro

Icaro | In-room safe, individually decorated, individually furnished, free WiFi

Icaro

  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Beach

Nomade Tulum

Pool
Breakfast included
Spa
Parking included
4.4 out of 5, Excellent, (570)
The price is $459
per night
$604 total
includes taxes & fees
Dec 7 - Dec 8
Nomade Tulum

About this property

XELA

3-star hotel in Zona Hotelera
A private beach, an outdoor pool, and a restaurant are available at this hotel. Free breakfast (local cuisine), free WiFi in public areas, and free valet parking are also provided. Other amenities include a bar/lounge, a snack bar/deli, and spa services. Change of towels is available on request.
XELA offers 12 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
A private beach and complimentary bicycles are featured at the hotel. Other recreational amenities include an outdoor pool.

Guests under 12 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. After a day at the beach, enjoy amenities at XELA like an outdoor pool and complimentary bicycles.

Guests can enjoy a complimentary breakfast each morning. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. Complimentary self parking and valet parking are available on site.

A complimentary local cuisine breakfast is served each morning between 8:00 AM and 11:00 AM.
XELA has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free local cuisine breakfast available daily 8:00 AM to 11:00 AM
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Beach towels
  • On a private beach
  • Outdoor furniture

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 30 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
Guests under 12 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

XELA Hotel
XELA Tulum
XELA Hotel Tulum

XELA Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 13 out of 15 reviews" "
Rating 8 - Good. 2 out of 15 reviews" "
Rating 6 - Okay. 0 out of 15 reviews" "
Rating 4 - Poor. 0 out of 15 reviews" "
Rating 2 - Terrible. 0 out of 15 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Yudiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the aesthetics of the property! The rooms and location looked exactly like the images on Expedia. The food and drinks were excellent; I wouldn't hesitate to stay here again. Isabel and Eddie made our stay very comfortable.
Stayed 2 nights in Jul 2024

10/10 Excellent

Gizem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a pleasant stay. The living room area was our favorite!
Stayed 5 nights in Mar 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible! This is the BEST hotel in Tulum. SUPER quiet, VERY high end, very few rooms and spacious beach and pool. Breakfast is amazing and staff is THE best!
Stayed 4 nights in May 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Xela was a beautiful, peaceful, and an intimate stay. The staff went out of their way to accommodate us and our needs while we were there which made for a very relaxing and enjoyable trip.
Stayed 3 nights in Apr 2024

10/10 Excellent

Aditi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop reading the reviews and JUST BOOK IT!
AMAZING. Complete luxury service. The rooms are spacious! It's a small hotel kind of built like a house, so there's cozy common spaces and a rooftop which are not crowded - very easy to relax. The service is impeccable - you get in touch with the staff via Whatsapp message. We just sent a text for fries and aperol spritzes when we were by the beach in a cabana, and they arrived shortly. All the staff are so friendly and warm! The beach is clean. The breakfast included is delicious. Don't hesisate - book this!
Stayed 3 nights in Apr 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay at Xela! We love everything, but the most amazing thing was the attitude of the staff. Being a brand new hotel XELA may experience some minor issues (like bad pressure of the shower), but the way they solve these issues is just top level. Special thanks to Emily who helped us with everything and even provided with an upgrade of the room to solve this issue with shower! A bottle of wine as a gift was very nice! Rooms are perfectly decorated, we didn’t want to leave! Breakfast is very good with good coffee and choice from the menu. The location is great - it is in quiet place, sometimes we were alone in the sea! But due to free bikes it is easy to get to any places around. They also provide valet parking which is great, as it is not an easy task in Tulum. We can only envy ourselves that we stayed there: location, amenities, decor, vibe - everything was great! Do not miss sunset on their amazing rooftop!
Stayed 4 nights in Apr 2024

10/10 Excellent

Brett

Stayed 2 nights in Feb 2024

10/10 Excellent

sheldons

new hotel. very good service. food and drinks. few kinks in new construction being worked out.
Stayed 3 nights in Feb 2024

8/10 Good

Moriah

Stayed 5 nights in Jan 2024

10/10 Excellent

Federico

Stayed 3 nights in Dec 2023

10/10 Excellent

Avner

Stayed 7 nights in Dec 2023

10/10 Excellent

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Außergewöhnliche freundlicher Service sehr hilfsbereit. Sehr schöne Zimmer am Strand sehr gepflegt, trotz Seegrass wird täglich sauber gemacht, Handtücher hatten manchmal Flecken aber man erhält laufend neue und sehr viele Handtücher verfügbar. Absolut tolles Hotel und sehr empfehlenswert würde wieder kommen.
Stayed 8 nights in Jun 2024

8/10 Good

Mirela

Liked: Cleanliness, staff & service, property conditions & facilities
The style of the hotel, its quite and modern.
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grandioses Hotel mit tollem Personal. Wir hatten eine wundervolle Zeit im Xela Tulum und können das Hotel uneingeschränkt weiterempfehlen. Das gesamte Design des Hotels und der Zimmer ist enorm schön und von der Dachterrasse kann man sich einen wunderschönen Sonnenuntergang ansehen. Der zugehörige Strandabschnitt ist ebenfalls sehr schön. Alle Bars und Restaurants in Tulum Beach sind fußläufig sehr gut erreichbar. Zudem stehen auch kostenfreie Leihfahrräder zur Verfügung. Emily und das gesamte Team haben einen großartigen Job gemacht.
Stayed 7 nights in Mar 2024