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Best Western New Albany

2.5 star property

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Photo gallery for Best Western New Albany

Lobby
Lobby
Property amenity
Free daily buffet breakfast
Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Gym
  • Laundry
  • Housekeeping
  • 24/7 front desk
$91
includes taxes & fees
Oct 24 - Oct 25

Explore the area

View in a map
400 State Highway 30 W, New Albany, MS, 38652
  • Place, Baptist Memorial Hospital - Union County
    ‪9 min walk‬
  • Place, New Albany City Hall
    ‪3 min drive‬
  • Place, Sugaree's Bakery
    ‪3 min drive‬
  • Airport, Tupelo, MS (TUP-Tupelo Regional)
    ‪33 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

9.2 out of 10
Wonderful
(24 reviews)
  • 125 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Presidential Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Presidential Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • 250 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(8 reviews)
  • 125 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • 125 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(3 reviews)
  • 125 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(55 reviews)
  • 125 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(38 reviews)
  • 125 sq ft
  • Sleeps 4
  • 2 Queen Beds

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Lobby
Hampton Inn New Albany
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.3 out of 5, Excellent, 714 reviews
Hampton Inn New Albany

About this property

Best Western New Albany

New Albany hotel with outdoor pool
This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool, and a business center are onsite.
Best Western New Albany offers 60 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves.

This New Albany hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Best Western New Albany features an outdoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a business center and meeting rooms. This business-friendly hotel also offers coffee/tea in a common area, complimentary newspapers in the lobby, and a fireplace in the lobby. Onsite self parking is complimentary.

Best Western New Albany is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from April to October
Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn Hotel New Albany
Best Western New Albany Hotel
Comfort Inn New Albany Hotel
Best Western New Albany Hotel
Best Western New Albany New Albany
Best Western New Albany Hotel New Albany

Best Western New Albany Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 584 out of 1007 reviews
Rating 8 - Good. 255 out of 1007 reviews
Rating 6 - Okay. 77 out of 1007 reviews
Rating 4 - Poor. 47 out of 1007 reviews
Rating 2 - Terrible. 44 out of 1007 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Doris

Bathroom Update

Bathroom needed some updates with the tub.
Stayed 3 nights in Jul 2025

10/10 Excellent

Carlos

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 1 night in Jul 2025

4/10 Poor

Rachel C

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Where do I begin. I am an avid REVIEWS READER! This location claimed they were "exceptional" It was late when we arrived. We grabbed some fast food before hoping to get check in/settled in. Room 1-Non working A/C and there was a pile of used towels left on the bathroom floor. (We called the front desk and were told to come get a new key for a new room) Room 2-overwhelming odor upon arrival!! There appeared to be an issue with the ceiling (unsure if there was a current leak or not) One of us sat on the bed and realized the bedding was damp to the touch!! Unreal! We went to call the front desk again only to realize this room had no phone!! Back down to the desk we all went (it was nearing midnight and we still were unable to eat) When speaking to the young lady @ the desk she apologized (again) while a gentleman in street clothes standing on our side of the counter mentioned having some recent storms and he offered a machine he could place in the room to get rid of the moisture. (We declined and asked for yet another room) Room 3-FINALLY. Ate our cold sandwiches and tried to get some rest (beds were less than comfortable unfortunately) The young lady @ the front desk was very apologetic and kind. She told us to be sure and talk to the manager before checking out in the morning bc $100+ is alot to spend and to have to endure all of THAT. We stopped by the desk @ checkout and went ahead and asked for the manager. They couldn't do anything bc we booked through Expedia. LORD.
Stayed 1 night in Jul 2025

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I feel welcomed and the staff was very helpful and got us everything we needed for a wonderful stay. Thank you!
Stayed 1 night in Jun 2025

10/10 Excellent

donny

Stayed 1 night in Apr 2025

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, friendly staff. Quiet location. Pool was nice. I stay here everytime I visit this area.
Stayed 2 nights in Jun 2025

8/10 Good

Julia

Stayed 2 nights in Jun 2025

10/10 Excellent

Shelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4th of July vacation

Staff was friendly and the one house keeper that was on the 4th of July ( called in on her day off) was great.
Stayed 8 nights in Jun 2025

10/10 Excellent

Shameka

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice...
Stayed 1 night in Jul 2025

8/10 Good

Francine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Dawn

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel lobby Motel room.

Great lobby. Rooms were dirty and dated.
Stayed 1 night in Jun 2025

6/10 Okay

Mark

Disliked: Cleanliness

Staff good, could be cleaner

Stayed 1 night in Jul 2025

10/10 Excellent

JANET

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Vincent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet place. Super quick check in. The breakfast wasn't bad, had a few options. But better than most continental breakfast you would normally see. Overall pretty good. Would definitely stay again.
Stayed 1 night in Jun 2025

4/10 Poor

Matthew, Nixa

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
One out of two of the rooms we rented was not cleaned. Luckily they had another room so that was taken care of quickly but the new room smelled slightly of smoke and the other room’s air conditioning wasn't working that efficiently so the carpet was damp. And a broken fingernail was found in the sheets of one of the beds. Probably won’t be stopping here again…just not worth it and the facility didn’t seem equipped to deal with these issues because of the standard they keep it at.
Stayed 1 night in Jun 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good and bad

Good- Great room. Quiet. New towels. Bad- Mold around tub.
Stayed 1 night in Jun 2025

10/10 Excellent

Kenneth L.

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location from I-22.
Stayed 5 nights in Jun 2025

8/10 Good

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Great location.
Stayed 1 night in Jun 2025

10/10 Excellent

Jeffrey

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay, very clean and friendly staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Nola, Sun City West

Stayed 1 night in Jun 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was just a quick overnight stay on my way to my destination. Room was nice, and nice sized. I was concerned about hearing the lobby from my room, but after 9pm it got quiet and stayed that way. I even overslept
Stayed 1 night in Jun 2025

2/10 Terrible

Gail

Disliked: Property conditions & facilities, room comfort
The room was warm and very humid. The air was running but there was not a way to adjust it. There was a distinct odor of mildew. We requested to be moved to another room, but none were available. At that point, we left and decided to just drive home. We weren’t able to check out because the system was down. We were in the room about 2 hours
Stayed 1 night in Jun 2025

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, breakfast very good and room clean.
Stayed 1 night in Jun 2025

8/10 Good

Gregory

Stayed 1 night in Jun 2025