2/10 Terrible
Amy
Traveled with group
Apr 7, 2025
Disliked: Staff & service, property conditions & facilities
The woman at check-in greeted us with a frosty glare, her rudeness evident in her curt responses to every member of our group. We had booked seven rooms at this hotel, each one reserved for our stay during a much-anticipated wedding weekend. With excitement in the air, we simply requested to check in half an hour earlier than the official time—surely a small favor. Yet, she stood her ground, coldly explaining that the housekeeping staff needed to finish their tasks in every room in the hotel before check-in could begin.
When we finally entered our room, disappointment washed over me. The space was uninviting, with worn furnishings and a distinct feeling of neglect. I felt a sense of relief that we were only there to sleep because the experience left much to be desired. The toilet was particularly wobbly, teetering and threatening to give way with every use. I was grateful for the sturdy handicap rails mounted beside it; they felt like my only assurance against a mishap. It was clear that someone had previously attempted to address the issue, as shims were awkwardly crammed around the base, but the fix was inadequate, leaving the toilet still unstable. When I mentioned the issue to the staff, they merely shrugged it off, displaying a concerning lack of concern.
With such an experience, I can confidently say that we will not be returning to this property.
Amy
Stayed 1 night in Apr 2025