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SureStay Hotel by Best Western Tuscaloosa Southeast

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for SureStay Hotel by Best Western Tuscaloosa Southeast

Reception
BBQ/picnic area
Lobby
Free breakfast
Exterior

Reviews

7.8 out of 10

Good

Popular amenities

  • Pet friendly
  • Laundry
  • Breakfast included
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
4700 DORIS PATE DR, Tuscaloosa, AL, 35405
  • Veterans Memorial Park
    6 min drive
  • Cracker Barrel
    3 min walk
  • Tuscaloosa Station
    8 min drive
  • Tuscaloosa, AL (TCL-Tuscaloosa Regional)
    17 min drive

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | In-room safe, desk, laptop workspace, soundproofing

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | In-room safe, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, soundproofing

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Microtel Inn & Suites by Wyndham Tuscaloosa/Near University

Breakfast included
Pet friendly
Parking included
Free WiFi
3.9 out of 5, Good, (1004)
The price is $68
per night
$78 total
includes taxes & fees
Jan 7 - Jan 8
Microtel Inn & Suites by Wyndham Tuscaloosa/Near University

About this property

SureStay Hotel by Best Western Tuscaloosa Southeast

Hotel in South West Tuscaloosa
This smoke-free hotel features a snack bar/deli, a business center, and laundry facilities. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, a computer station, and barbecue grills.
SureStay Hotel by Best Western Tuscaloosa Southeast offers 58 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, hair dryers, and toothbrushes and toothpaste.

This Tuscaloosa hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast. A computer station is located on site and wireless Internet access is complimentary. A business center is on site. This Mediterranean hotel also offers barbecue grills, a vending machine, and gift shops/newsstands. Onsite self parking is complimentary. A total renovation of this property was completed in November 2020.

SureStay Hotel by Best Western Tuscaloosa Southeast is a smoke-free property.

A complimentary breakfast is offered. An additional breakfast (subject to charges) is served daily.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 2001
  • Fireplace in lobby
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 30 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0.0 per stay (rates may vary)
  • Pet fee: USD 75 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Property is also known as

Surestay Hotel Hotel BY BW Tuscaloosa
SureStay Hotel by Best Western Tuscaloosa Southeast Hotel
SureStay Hotel by Best Western Tuscaloosa Southeast Tuscaloosa

SureStay Hotel by Best Western Tuscaloosa Southeast Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 253 out of 560 reviews" "
Rating 8 - Good. 141 out of 560 reviews" "
Rating 6 - Okay. 68 out of 560 reviews" "
Rating 4 - Poor. 47 out of 560 reviews" "
Rating 2 - Terrible. 51 out of 560 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jake

Liked: Cleanliness, staff & service
Excellent price and room for one night. Thanks for helping on my first visit to Alabama!
Stayed 1 night in Sep 2024

4/10 Poor

Emily

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bedding linens and towels were dirty and stained!
Stayed 1 night in Sep 2024

2/10 Terrible

Eric

Stayed 1 night in Sep 2024

2/10 Terrible

tracie

Disliked: Cleanliness, staff & service
Traveled all day went to football game got soaked from rain checked in at 11 pm exhausted cold wet looking forward to hot shower. Shower was dirty wouldn’t drain properly brown dingy water coming up from drain. My 2?daughters bed was made up dirty hair stains and a dirty dock was in bed they were completely grossed out and slept w me and my husband in a double bed we couldn’t wait to get out of there checked out at 645 am without showers $300 terrible
Stayed 1 night in Aug 2024

6/10 Okay

JOEL, Lillian

Traveled with family
Liked: Staff & service
A little disappointed after seeing other reviews prior to our stay. Hotel needs a refresher and updating. Bed frames were squeaky, room needs repainted, beds are too small (has ample room for queensize), housekeeping had mints on bed with a Welcome note which had sugar ants all over it. When staff was tikd of issue, the response was "Oops, sorry!" ans nothing more. We just pulled off the comforter and threw it in the corner since there weren't any bugs on any of the rest of the bedding. Not a horrible experience but will likely stay elsewhere next time.
Stayed 1 night in Sep 2024

10/10 Excellent

TERRY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Jennifer

Stayed 1 night in Aug 2024

4/10 Poor

Bobby

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we went to check in the staff would not get off the phone. Took almost ten minutes before she would talk to us. The pictures are very deceiving. The check in and dining area are nice. The room is not. The bathtub/shower was nasty. The mattress was awful. It was a very old spring mattress on a metal box. The room had a smell to it. The couch sunk in when you set on it. The toilet seat wouldnt stay up when you use it. We will not be staying here again.
Stayed 1 night in Aug 2024

2/10 Terrible

Lisa

Traveled with partner, Traveled with family
Disliked: Staff & service, property conditions & facilities
I cannot believe the condition of this disgusting place. We did not stay the second night. We left. I really would like a refund.
Stayed 2 nights in Aug 2024

2/10 Terrible

Christian

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was dirty looked like they didn’t even vacuum or cleaned the bathrooms I found gum and gum wrappers in room around the night stand and in it.
Stayed 2 nights in Aug 2024

6/10 Okay

amanda

Liked: Staff & service
A good location is essential for a positive university experience and this hotel certainly has that. The on-site breakfast is also a great convenience for students. However, the overall condition of the hotel leaves something to be desired. The rooms could definitely use some updating to improve the overall experience for guests.
Stayed 1 night in Aug 2024

2/10 Terrible

Brian

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked out early and was told by front desk manager no additional charges would be made. Once home , credit card statement showed I was charged for more than one night. They won’t refund. I was ripped off and lied to.
Stayed 3 nights in Aug 2024

6/10 Okay

Darren

Liked: Staff & service
This hotel had a very nice breakfast buffet. The entrance is welcoming as was the staff. The room, however, was not as clean as others. Mostly the bathroom in the room was not clean, the bed was fine.
Stayed 1 night in Aug 2024

2/10 Terrible

Nicole

Stayed 2 nights in Aug 2024

4/10 Poor

Giovanni

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Could be much better
Room had strong humid odor, I had to ask twice for simple things like shampoo and soap. Water fountain didn’t work and today the coffee was horrible. Breakfast otherwise was ok.
Stayed 3 nights in Aug 2024

6/10 Okay

PATIENCE

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Room was very dusty and unbelievably damp smelling. There was no excuse. The workers were super amazing and very courteous. Maybe try hardwood floors instead of carpeting.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveler

Liked: Staff & service
One night unexpecteded stay.
The customer service by both desk agents was excellent. They were very nice, friendly and extremely helpful.
Stayed 1 night in Aug 2024

10/10 Excellent

Joy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was good
Stayed 1 night in Aug 2024

2/10 Terrible

julie, ARLINGTON

Disliked: Cleanliness
Stayed 3 nights in Aug 2024

2/10 Terrible

julie, ARLINGTON

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelocity will not assist you when the Best Western Surestay in Tuscaloosa gives you a room woth a cracked window and full access to the outside and then tells you they have no other room for you. If you leave they will charge the full trip itinerary to your credit card even though they were unable to provide a room. It is stealing. Travelocity will say there is nothing they can do to help because it is up to the property to reimburse for uninhabitable rooms. If they do not, Travelocity will and cannot help you with a claim or dispute. They only provide the company with another scapegoat. Stealing.
Stayed 3 nights in Aug 2024

2/10 Terrible

Tim

Stayed 2 nights in Aug 2024

2/10 Terrible

Lisa

Traveled with family
Disliked: Cleanliness, property conditions & facilities
When we opened the door to the room, a bug ran across the floor. And the bed sheets were discolored and stained with small red spots. The room also smelled like smoke and mildew.
Stayed 2 nights in Aug 2024

2/10 Terrible

Meredith

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Absolutely the worst kept place we've ever been. Room smelled like smoke. Vending machine didnt work, water fountain didn't work, sheets were dingy, towels were stained. Pictures on the website were taken at the best possible angles. We couldnt wait to leave. Disgusting!!!
Stayed 1 night in Jul 2024

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Giafranco

Traveled with family
Liked: Staff & service
The staff is good. The rooms are very humid, the towels are stained and the bed covers and pillowcases are dirty.
Stayed 3 nights in Jul 2024