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SureStay Hotel by Best Western Tuscaloosa Southeast

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Hotel by Best Western Tuscaloosa Southeast

Reception
Exterior
Lobby
BBQ/picnic area
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | In-room safe, desk, laptop workspace, soundproofing

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pet friendly
    Pet friendly
  • Laundry
    Laundry
  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
4700 DORIS PATE DR, Tuscaloosa, AL, 35405
  • Veterans Memorial Park
    6 min drive
  • Tuscaloosa Veterans Affairs Medical Center
    7 min drive
  • DCH Regional Medical Center
    8 min drive
  • Tuscaloosa, AL (TCL-Tuscaloosa Regional)
    17 min drive

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | In-room safe, desk, laptop workspace, soundproofing

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | In-room safe, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, soundproofing

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Red Roof Inn PLUS+ Tuscaloosa - University

Breakfast included
Pet friendly
Parking included
Free WiFi
4.1 out of 5, Very Good, (707)
The price is $72
per night
$83 total
includes taxes & fees
Dec 7 - Dec 8
Red Roof Inn PLUS+ Tuscaloosa - University

About this property

SureStay Hotel by Best Western Tuscaloosa Southeast

Hotel in South West Tuscaloosa
This smoke-free hotel features a snack bar/deli, a business center, and laundry facilities. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, a computer station, and barbecue grills.
SureStay Hotel by Best Western Tuscaloosa Southeast offers 58 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, hair dryers, and toothbrushes and toothpaste.

This Tuscaloosa hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast. A computer station is located on site and wireless Internet access is complimentary. A business center is on site. This Mediterranean hotel also offers barbecue grills, a vending machine, and gift shops/newsstands. Onsite self parking is complimentary. A total renovation of this property was completed in November 2020.

SureStay Hotel by Best Western Tuscaloosa Southeast is a smoke-free property.

A complimentary breakfast is offered. An additional breakfast (subject to charges) is served daily.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 2001
  • Fireplace in lobby
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 30 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0.0 per stay (rates may vary)
  • Pet fee: USD 75 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Property is also known as

Surestay Hotel Hotel BY BW Tuscaloosa
SureStay Hotel by Best Western Tuscaloosa Southeast Hotel
SureStay Hotel by Best Western Tuscaloosa Southeast Tuscaloosa

SureStay Hotel by Best Western Tuscaloosa Southeast Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 251 out of 552 reviews" "
Rating 8 - Good. 140 out of 552 reviews" "
Rating 6 - Okay. 66 out of 552 reviews" "
Rating 4 - Poor. 45 out of 552 reviews" "
Rating 2 - Terrible. 50 out of 552 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Brian

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked out early and was told by front desk manager no additional charges would be made. Once home , credit card statement showed I was charged for more than one night. They won’t refund. I was ripped off and lied to.
Stayed 3 nights in Aug 2024

6/10 Okay

Darren

Liked: Staff & service
This hotel had a very nice breakfast buffet. The entrance is welcoming as was the staff. The room, however, was not as clean as others. Mostly the bathroom in the room was not clean, the bed was fine.
Stayed 1 night in Aug 2024

2/10 Terrible

Nicole

Stayed 2 nights in Aug 2024

4/10 Poor

Giovanni

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Could be much better
Room had strong humid odor, I had to ask twice for simple things like shampoo and soap. Water fountain didn’t work and today the coffee was horrible. Breakfast otherwise was ok.
Stayed 3 nights in Aug 2024

6/10 Okay

PATIENCE

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Room was very dusty and unbelievably damp smelling. There was no excuse. The workers were super amazing and very courteous. Maybe try hardwood floors instead of carpeting.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveler

Liked: Staff & service
One night unexpecteded stay.
The customer service by both desk agents was excellent. They were very nice, friendly and extremely helpful.
Stayed 1 night in Aug 2024

10/10 Excellent

Joy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was good
Stayed 1 night in Aug 2024

2/10 Terrible

julie, ARLINGTON

Disliked: Cleanliness
Stayed 3 nights in Aug 2024

2/10 Terrible

julie, ARLINGTON

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelocity will not assist you when the Best Western Surestay in Tuscaloosa gives you a room woth a cracked window and full access to the outside and then tells you they have no other room for you. If you leave they will charge the full trip itinerary to your credit card even though they were unable to provide a room. It is stealing. Travelocity will say there is nothing they can do to help because it is up to the property to reimburse for uninhabitable rooms. If they do not, Travelocity will and cannot help you with a claim or dispute. They only provide the company with another scapegoat. Stealing.
Stayed 3 nights in Aug 2024

2/10 Terrible

Tim

Stayed 2 nights in Aug 2024

2/10 Terrible

Lisa

Traveled with family
Disliked: Cleanliness, property conditions & facilities
When we opened the door to the room, a bug ran across the floor. And the bed sheets were discolored and stained with small red spots. The room also smelled like smoke and mildew.
Stayed 2 nights in Aug 2024

2/10 Terrible

Meredith

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Absolutely the worst kept place we've ever been. Room smelled like smoke. Vending machine didnt work, water fountain didn't work, sheets were dingy, towels were stained. Pictures on the website were taken at the best possible angles. We couldnt wait to leave. Disgusting!!!
Stayed 1 night in Jul 2024

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Giafranco

Traveled with family
Liked: Staff & service
The staff is good. The rooms are very humid, the towels are stained and the bed covers and pillowcases are dirty.
Stayed 3 nights in Jul 2024

4/10 Poor

Leon

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Air conditioner was struggling
Stayed 1 night in Jul 2024

8/10 Good

Rosie

Traveled with family
Liked: Amenities
Staff was very kind and accommodating
Stayed 1 night in Jul 2024

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 4 nights in Jun 2024

2/10 Terrible

Jenine

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The only good thing I can say about this property is that the staff was kind. However, that can’t redeem the bad experiences. I was traveling with my dog and had reserved a suite. I had attempted to call the hotel several times before I left and could never get through. That should have been a red flag right there but previous reviews were positive. Because I was traveling with a pet, they had to downgrade me to a regular double bed room that was “pet friendly”. The room looked okay but smelled moist and upon further inspection, the base boards were damaged and there was a sizable gap in the entry door. The door was very loose in the frame which made me nervous but again, previous reviews were positive and the door did lock. The bathroom had some issues. My tub didn’t drain properly so us three sharing the room had to stand in the previous person’s dirty water when showering. The shower walls were sprinkled with pubic hairs, which is gross. And to top off the bathroom, the curtain had been yanked on at some point so the sides never closed resulting in wet toilet paper because the roll was close to the shower. But the worst part at around midnight on the last night of our stay was when someone tried gaining access to my room. With the gap in the door and this person’s constant yanking and shoving, I was ready to call the cops. I called the front desk first and they had given another family my room number. Needless to say, I did not sleep that night.
Stayed 2 nights in Jul 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how nice it was and the lady at the desk was really sweet to me and everyone else.
Stayed 1 night in Jul 2024

4/10 Poor

ShyQeylis

Traveled with family
Disliked: Cleanliness, staff & service
Shyqeylis
Stayed 1 night in Jul 2024

6/10 Okay

Nikkiah

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Jun 2024

8/10 Good

Kali

Traveled with family
Liked: Cleanliness, staff & service, room comfort
It was what it was?!!!
We just had an overnight trip we needed somewhere to stay during our 17 hour drive. We paid $85 and it was what you would expect for $85. Clean towels, clean sheets. The room had a put up odor but once I sprayed the disinfectant on the bed and all of the areas we could touch it was fine. Also please be aware that there is a $50 additional charge but it is refunded to you once you leave.
Stayed 1 night in Jun 2024

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone and everything were perfect ⭐️⭐️⭐️⭐️⭐️
Stayed 3 nights in May 2024

10/10 Excellent

Tracie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close and convenient to shopping and UA. Quiet and affordable.
Stayed 1 night in Jun 2024