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Hotel Madrid Tuxtla

3.0 star property

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Photo gallery for Hotel Madrid Tuxtla

Food court
Down comforters, desk, iron/ironing board, rollaway beds
Interior
Interior
Interior entrance

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Room service
  • Housekeeping
$46
includes taxes & fees
Jan 9 - Jan 10

Explore the area

View in a map
6ta Poniente Norte No. 175, Col. Centro, Tuxtla Gutierrez, CHIS, 29000
  • Place, Marimba Park
    ‪2 min walk‬
  • Place, Tuxtla Guitierrez Central Square
    ‪8 min walk‬
  • Place, San Marcos Cathedral
    ‪10 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪39 min drive‬

Room options

View all photos for Double Room, 2 Double Beds

Down comforters, desk, iron/ironing board, rollaway beds

Double Room, 2 Double Beds

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room

Down comforters, desk, iron/ironing board, rollaway beds

Quadruple Room

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room

Down comforters, desk, iron/ironing board, rollaway beds

Triple Room

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 1 King Bed

Double Room, 1 King Bed | Down comforters, desk, iron/ironing board, rollaway beds

Double Room, 1 King Bed

9.6 out of 10
Exceptional
(11 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Standard

Down comforters, desk, iron/ironing board, rollaway beds

Double Room Standard

9.0 out of 10
Wonderful
(2 reviews)
  • 161 sq ft
  • Sleeps 2

View all photos for Triple Room Standard

Down comforters, desk, iron/ironing board, rollaway beds

Triple Room Standard

  • 161 sq ft
  • Sleeps 3

View all photos for Quadruple Room Standard

Down comforters, desk, iron/ironing board, rollaway beds

Quadruple Room Standard

  • 161 sq ft
  • Sleeps 4

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About this property

Hotel Madrid Tuxtla

3-star Tuxtla Gutierrez hotel with restaurant
Along with a restaurant, this smoke-free hotel has a coffee shop/cafe and 24-hour room service. Free WiFi in public areas and a free manager's reception are also provided. Additionally, concierge services, a 24-hour front desk, and a computer station are onsite.
Hotel Madrid Tuxtla offers 28 air-conditioned accommodations with complimentary bottled water and hair dryers. Beds feature down comforters. Flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Tuxtla Gutierrez hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Dining options at the hotel include a restaurant and a coffee shop/cafe. Each day guests can enjoy a complimentary manager's reception. A computer station is located on site and wireless Internet access is complimentary. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This business-friendly hotel also offers tour/ticket assistance, concierge services, and 24-hour room service.

Hotel Madrid Tuxtla is a smoke-free property.

A complimentary manager's reception is offered each day.
NOVELTY - This coffee shop specializes in local cuisine and serves breakfast only.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Wheelchair-accessible parking available

Food and drink

  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • NOVELTY

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • In a regional park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Accessible airport shuttle
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
4 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MXN 350.0 per night
Cribs (infant beds) are available for MXN 100.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 750 per vehicle (roundtrip, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 350 (one-way)
  • Crib (infant bed) fee: MXN 100.0 per day
  • Rollaway bed fee: MXN 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Hotel Madrid Tuxtla
Madrid Tuxtla
Hotel Madrid Tuxtla Gutierrez, Mexico - Chiapas
Hotel Madrid Tuxtla Tuxtla Gutierrez
Madrid Tuxtla Tuxtla Gutierrez
Madrid Tuxtla Tuxtla Gutierre
Hotel Madrid Tuxtla Hotel
Hotel Madrid Tuxtla Tuxtla Gutierrez
Hotel Madrid Tuxtla Hotel Tuxtla Gutierrez

Hotel Madrid Tuxtla Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 226 out of 453 reviews
Rating 8 - Good. 162 out of 453 reviews
Rating 6 - Okay. 51 out of 453 reviews
Rating 4 - Poor. 6 out of 453 reviews
Rating 2 - Terrible. 8 out of 453 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien solo que en las mañanas hacían mucho ruido los empleados
Stayed 2 nights in Oct 2025

6/10 Okay

Ivan

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
No me gustó el hotel, la habitación estaba en malas condiciones. En la habitación faltaban: una manta; vasos; la plancha estaba sucia, imposible de usar; no proporcionaron zapatillas. Cerca de la cama, justo detrás de la ventana, hay aires acondicionados que son muy ruidosos, por lo que es imposible dormir. La habitación era húmeda y fría, no había dónde secar la ropa, no había alfombras en la habitación ni en el baño. Muy incómodo. El precio del alojamiento era excesivo. Entre los aspectos positivos destacamos el personal amable, el delicioso desayuno, la cómoda ubicación cerca del parque Marimba y el agradable paseo marítimo a lo largo del río.
Stayed 2 nights in Sep 2025

2/10 Terrible

Guadalupe

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Jun 2025

8/10 Good

Randall

Liked: Cleanliness, staff & service, amenities
A solid three star hotel experience, walkable to Marimba Plaza, which is very active and fun at night. Short cab ride to the ADO bus terminal. Tuxtla centro is not a tourist area. People are friendly enough, but the town is loud, dirty and smoggy. Hotel Madrid is a solid oasis, and with the a/c on, even the traffic sounds are drowned out.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked this place so clean close to everything I ll stay again n the hotel
Stayed 2 nights in Apr 2025

10/10 Excellent

Mordechai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Great news lace to stay Vegetarian restaurant across the street and great coffee around the corner, and just a few minutes walk from the park
Stayed 3 nights in Feb 2025

10/10 Excellent

Jessenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Hot water with strong pressure. Very important for most travelers.
Stayed 3 nights in Dec 2024

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with an accessible price, very close to the Marimba Park, the hotel is very quiet and clean, breakfast is not included so keep in mind.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jesus Matias

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Samuel

Liked: Cleanliness, amenities
I liked all
Stayed 1 night in Jun 2024

10/10 Excellent

Diva

Liked: Cleanliness, staff & service, property conditions & facilities
It is excelent
Stayed 1 night in Jun 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 4 nights in Mar 2024

10/10 Excellent

Ralph

Stayed 1 night in Jan 2024

2/10 Terrible

Fran

Disliked: Amenities
They advertised 24 hour airport shuttle and then told me to take a cab. The can fare was as much as the hotel.
Stayed 1 night in Apr 2023

8/10 Good

SALOMON A

Liked: Cleanliness, staff & service

Nice

AC is opd and not working properly
Stayed 1 night in Apr 2023

10/10 Excellent

SALOMON

Stayed 1 night in May 2022

8/10 Good

SALOMON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Alfonso

Stayed 3 nights in Apr 2022

10/10 Excellent

SALOMON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice

Good customer service
Stayed 1 night in Mar 2022

10/10 Excellent

FRANCISCO R

Stayed 1 night in Mar 2022

6/10 Okay

Mudar

Stayed 1 night in Feb 2022

8/10 Good

SALOMON

Liked: Property conditions & facilities

Nice hotel

NICE HOTEL, GOOD PRICE, GREAT LOCATION
Stayed 1 night in Dec 2021