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Hotel Palapa Palace

3.0 star property

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Photo gallery for Hotel Palapa Palace

Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers
Plasma TV
Double Room, 2 Double Beds | View from room
Exterior
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Breakfast available
  • Air conditioning
  • Housekeeping
  • Room service

Explore the area

Map
Boulevard Belisario Dominguez No. 4389, Fraccionamiento La Gloria, Tuxtla Gutierrez, CHIS, 29054
  • Plaza Ambar
    ‪3 min walk‬
  • Plaza Crystal Shopping Mall
    ‪4 min drive‬
  • Marimba Park
    ‪6 min drive‬
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪60 min drive‬

Room options

View all photos for Comfort Room

Comfort Room | Premium bedding, in-room safe, desk, blackout drapes

Comfort Room

  • City view
  • 247 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Premium bedding, in-room safe, desk, blackout drapes

Double Room, 2 Double Beds

  • City view
  • 333 sq ft
  • Sleeps 4
  • 2 Double Beds

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The price is $38
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$46 total
includes taxes & fees
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About this property

Hotel Palapa Palace

3-star Tuxtla Gutierrez hotel with restaurant
An outdoor pool, a restaurant, and a 24-hour business center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, a 24-hour front desk, and a computer station.
Hotel Palapa Palace offers 82 accommodations with safes and complimentary bottled water. Beds feature premium bedding. Plasma televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
The hotel offers a restaurant. A computer station is located on site and wireless Internet access is complimentary. This 3-star property offers access to a 24-hour business center and meeting rooms. This business-friendly hotel also offers an outdoor pool, a terrace, and a vending machine. Onsite uncovered self parking is complimentary.

Hotel Palapa Palace has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 7:00 AM and noon and on weekends between 8:00 AM and noon.
Hotel Palapa Palace has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to noon on weekdays and 8:00 AM to noon on weekends; MXN 130 to 250 for adults and MXN 130 to 250 for children
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 18 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 130 to 250 for adults, and MXN 130 to 250 for children
  • Pet deposit: MXN 500 per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

Pool access available from 8:00 AM to 9:00 PM

Property is also known as

Hotel Palapa Palace
Hotel Palapa Palace Tuxtla Gutierrez
Palapa Palace
Palapa Palace Tuxtla Gutierrez
Palapa Palace Tuxtla Gutierrez, Mexico - Chiapas
Hotel Palapa Palace Hotel
Hotel Palapa Palace Tuxtla Gutierrez
Hotel Palapa Palace Hotel Tuxtla Gutierrez

Hotel Palapa Palace Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 99 out of 180 reviews
Rating 8 - Good. 42 out of 180 reviews
Rating 6 - Okay. 18 out of 180 reviews
Rating 4 - Poor. 10 out of 180 reviews
Rating 2 - Terrible. 11 out of 180 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alexis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

ANie

Stayed 3 nights in Dec 2024

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Mario

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

julio, humble

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no negative reviews. Check in was easy and fast as well as checking out.
Stayed 1 night in Oct 2024

10/10 Excellent

Ciro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo perfecto!!
Stayed 6 nights in Jul 2024

10/10 Excellent

Aldrin de jesus

Stayed 9 nights in Jun 2023

10/10 Excellent

Raul

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2023

8/10 Good

SALOMON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

Good in general
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Great food in hotel restaurant, they arranged for taxis and tours. Right across the street from large Bodega.
Stayed 1 night in Feb 2019

10/10 Excellent

Uziel Levi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena ubicación, recepción fue muy amable ya que tuve un problema con el banco emisor de mi tarjeta pero se solucionó gracias por la amabilidad y espera
Stayed 1 night in Nov 2024

10/10 Excellent

Ruben

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El lugar es genial, el ambiente rico muy fresco y limpio la pasamos increíblemente súper.
Stayed 2 nights in Dec 2024

2/10 Terrible

Andrés

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

adriana

Stayed 2 nights in Dec 2024

8/10 Good

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Lo que no me gusto, que no respetaron mi reservacion
Stayed 1 night in Dec 2024

2/10 Terrible

Reyna Esperanza

Stayed 1 night in Dec 2024

8/10 Good

Jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación que nos toco estaba limpia, pero en general se ve percudida, había ruido de un motor girando toda la noche y no era del clima, se escucha el ruido de la calle y de los huespedes que circulan en el hotel, en la mesa donde se supone te sientas a trabajar no cuenta con contactos eléctricos, en general la atención con el personal fue buena, solo me hospede una noche
Stayed 1 night in Nov 2024

10/10 Excellent

Harumy

Stayed 1 night in Nov 2024

6/10 Okay

Paola Beatriz

Traveled with family
Disliked: Staff & service
La atención del personal es mala. El baño es muy pequeño
Stayed 2 nights in Nov 2024

10/10 Excellent

Jose

Stayed 1 night in Nov 2024

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atención de los señores vigilantes muy amables
Stayed 1 night in Nov 2024

4/10 Poor

German

Stayed 2 nights in Oct 2024

10/10 Excellent

Marco Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó la tranquilidad y atención del personal.
Stayed 2 nights in Sep 2024

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación y limpieza son excelentes.
Stayed 2 nights in Oct 2024