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SureStay Plus by Best Western Twentynine Palms Joshua Tree

2.5 star property

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Photo gallery for SureStay Plus by Best Western Twentynine Palms Joshua Tree

Lobby
Suite, 1 King Bed, Non Smoking, Kitchenette | 1 bedroom, desk, laptop workspace, blackout drapes
Exterior
Reception
Suite, 1 King Bed, Non Smoking, Kitchenette | Private kitchenette | Fridge, microwave, coffee/tea maker

Reviews

7.0 out of 10
Good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Hot Tub

Explore the area

Map
71487 Twentynine Palms Highway, Twentynine Palms, CA, 92277
  • 29 Palms Historical Society
    ‪6 min drive‬
  • Joshua Tree National Park Oasis Visitor Center
    ‪7 min drive‬
  • Joshua Tree National Park North Entrance
    ‪12 min drive‬
  • Bermuda Dunes, CA (UDD)
    ‪89 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Microwave

1 bedroom, desk, laptop workspace, blackout drapes

Executive Room, 1 King Bed, Non Smoking, Microwave

8.4 out of 10
Very good
(6 reviews)
  • 340 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub (Oversized Room)

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Jetted Tub (Oversized Room)

9.6 out of 10
Exceptional
(5 reviews)
  • 280 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Bathtub

8.0 out of 10
Very good
(2 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Suite, 1 King Bed, Non Smoking, Kitchenette | 1 bedroom, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking, Kitchenette

  • 540 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Accessible, Bathtub

8.0 out of 10
Very good
(2 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(27 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(14 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Oversized Room)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Oversized Room) | 1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Oversized Room)

8.0 out of 10
Very good
(11 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

SureStay Plus by Best Western Twentynine Palms Joshua Tree

Twentynine Palms hotel close to Knott Sky Park
Along with a 24-hour business center, this smoke-free hotel has a hot tub and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and concierge services are onsite.
SureStay Plus by Best Western Twentynine Palms Joshua Tree offers 82 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 50-inch LCD televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Twentynine Palms hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A seasonal outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

SureStay Plus by Best Western Twentynine Palms Joshua Tree features a hot tub and a seasonal outdoor pool. A computer station is located on site and wired and wireless Internet access is complimentary. A 24-hour business center is on site. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a terrace, barbecue grills, and a vending machine. Onsite self parking is complimentary.

SureStay Plus by Best Western Twentynine Palms Joshua Tree is a smoke-free property.

A complimentary continental breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Hot tub
  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Barbecue grill
  • In a national park
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • No elevator
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible van parking

More

  • 4 buildings
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 250 per stay

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The seasonal pool will be open from March 25 to November 20
Pool access available from 8:00 AM to 10:00 PM

Property is also known as

Best Western Gardens
Best Western Gardens Hotel
Best Western Gardens Hotel Joshua Tree National Park
Best Western Gardens Hotel National Park
Best Western Gardens Joshua Tree National Park
Best Western Gardens National Park
Best Western Gardens Joshua Tree National Park Twentynine Palms
Best Western Garden Hotel Twentynine Palms
Best Western Twentynine Palms
Twentynine Palms Best Western
Best Western Gardens Hotel at Joshua Tree National Park
Sure Stay Plus by Best Western Twentynine Palms Joshua Tree
SureStay Plus by Best Western Twentynine Palms Joshua Tree Hotel

SureStay Plus by Best Western Twentynine Palms Joshua Tree Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 272 out of 1004 reviews
Rating 8 - Good. 266 out of 1004 reviews
Rating 6 - Okay. 196 out of 1004 reviews
Rating 4 - Poor. 136 out of 1004 reviews
Rating 2 - Terrible. 134 out of 1004 reviews

6.8/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities

Meh

The entire property is run down - very used looking furniture, cracks/holes in walls, fitness center was closed for repairs, as was the pool/hot tub.
Stayed 1 night in Mar 2025

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a clean, friendly Hotel. We've never had a problem. When we come out for our getaway, we stay here.
Stayed 1 night in Mar 2025

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Outdated. Shower was poor.
Stayed 2 nights in Mar 2025

10/10 Excellent

Joanne

Traveled with family
Hotel is nice but you get what your paying for and is abit of a drive back to downtown area for food etc.
Stayed 1 night in Mar 2025

2/10 Terrible

Robin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioning not working in our room.
Stayed 2 nights in Mar 2025

6/10 Okay

FRED, West Valley City

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Roach Motel!!

COCKROACHES COCKROACHES COCKROACHES!!!!!!!!!!!!! Staff was nice about the refund, sort of. We were visited by our unwanted guests at 5 pm. We packed up immediately!! They gave us 100 percent back on the next day charge but offered only 20% of the current day? That doesn’t seem fair considering that we had to rebook and pay 100% for another place to stay that night. The room was seriously filthy. The bedside tables had sticky grit on them when checked in. If you are reading this, PLEASE DO NOT STAY HERE!!!
Stayed 4 nights in Mar 2025

4/10 Poor

Megan

Stayed 1 night in Mar 2025

10/10 Excellent

Donovan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Bathroom had mold, hair dryer didn't work, toilet tank was slowly running all night
Stayed 1 night in Mar 2025

4/10 Poor

Lisa

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Laundry facilities disgustingly dirty. Pool wasn’t open, but would have to be decontaminated to be safe.
Stayed 3 nights in Mar 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a little trouble with our sink. Hot and cold was reversed, which made me think we had no hot water in the sink. Got used to that. The drain didn't work well either, but they worked on fixing that.
Stayed 4 nights in Mar 2025

8/10 Good

Daniel

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Gute Übernachtungsmöglichkeit um über den Nordeingang in den Joshua National Tree Park zu gelangen.
Stayed 1 night in Mar 2025

2/10 Terrible

Jairo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

HJ

Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Gayle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very nice and accommodating. The complimentary breakfast was good. The water pressure in the shower was strong. The tub did have some rust around the drain so it showed some age. Overall a very good place to stay and economical.
Stayed 1 night in Mar 2025

6/10 Okay

Lisa

Stayed 1 night in Mar 2025

8/10 Good

Joan

Traveled with partner
Liked: Cleanliness
The breakfast room very small. The rooms were not made up daily,
Stayed 4 nights in Feb 2025

2/10 Terrible

robert

Traveled with pets
Filthy floor in room, rattling a/c unit,handicap seat in shower falling off the wall,I expect better If I’m going to pay more, not in this case!
Stayed 1 night in Mar 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Save your time and money

The filthiest room I’ve stayed in. The room floor was absolutely dirty. The room looked extremely old with a lot of rust, dirt and filthy spots. The bathroom was the worst. The bathtub would not drain and was filled with hair because of this. It looks like the bath tub was slippery because nothing ever drained and looks like it was never cleaned. This place is absolutely overcharges and should not even be a one star property.
Stayed 2 nights in Feb 2025

2/10 Terrible

Beth

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is in very poor condition. The bed didn’t look like the sheets had been changed, fabric was torn on the chair, toilet kept running when flushed, shower was in bad need of chalking and there was a roach in the folded towel. Outside the door to the room was littered with cigarette butts. The Best Western brand name should not be on this property.
Stayed 1 night in Feb 2025

10/10 Excellent

Madeline

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Not the best quality, but a decent experience.
Stayed 1 night in Jan 2025

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Feb 2025