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SureStay Plus by Best Western Twentynine Palms Joshua Tree

2.5 star property

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Photo gallery for SureStay Plus by Best Western Twentynine Palms Joshua Tree

Lobby
Standard Room, 1 King Bed, Non Smoking, Jetted Tub (Oversized Room) | Desk, laptop workspace, blackout drapes, iron/ironing board
Suite, 1 King Bed, Non Smoking, Kitchenette | Desk, laptop workspace, blackout drapes, iron/ironing board
Property amenity
Reception

Reviews

7.0 out of 10
Good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Hot Tub
  • Gym

Explore the area

Map
71487 Twentynine Palms Highway, Twentynine Palms, CA, 92277
  • Knott Sky Park
    ‪3 min drive‬
  • Joshua Tree National Park Oasis Visitor Center
    ‪6 min drive‬
  • Joshua Tree National Park North Entrance
    ‪12 min drive‬
  • Bermuda Dunes, CA (UDD)
    ‪77 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Double Beds, Accessible, Non Smoking

  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Executive Room, 1 King Bed, Non Smoking, Microwave

  • 340 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub (Oversized Room)

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Jetted Tub (Oversized Room)

  • 280 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Suite, 1 King Bed, Non Smoking, Kitchenette | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchenette

  • 540 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Oversized Room)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Oversized Room) | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Oversized Room)

  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

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  • Parking included
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4.0 out of 5, Very Good, (1000)
The price is $119
per night
includes taxes & fees
May 13 - May 14
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About this property

SureStay Plus by Best Western Twentynine Palms Joshua Tree

Twentynine Palms hotel close to Knott Sky Park
Along with a fitness center, this smoke-free hotel has a 24-hour business center and a hot tub. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, coffee/tea in a common area, a seasonal outdoor pool, and a business center are onsite.
SureStay Plus by Best Western Twentynine Palms Joshua Tree offers 82 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 50-inch LCD televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Twentynine Palms hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A seasonal outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a seasonal outdoor pool, SureStay Plus by Best Western Twentynine Palms Joshua Tree provides a hot tub and a fitness center. A computer station is located on site and wired and wireless Internet access is complimentary. A 24-hour business center is on site. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. This business-friendly hotel also offers a terrace, barbecue grills, and a vending machine. Onsite self parking is complimentary.

SureStay Plus by Best Western Twentynine Palms Joshua Tree is a smoke-free property.

A complimentary continental breakfast is served on weekdays between 5:30 AM and 9:00 AM and on weekends between 6:00 AM and 10:00 AM. A complimentary manager's reception is offered each day.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free continental breakfast available 5:30 AM to 9:00 AM on weekdays and 6:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Gym
  • Hot tub
  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • In a national park
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • No elevator
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible van parking

More

  • 4 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 250 per stay

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The seasonal pool will be open from March 25 to November 20
Pool access available from 8:00 AM to 10:00 PM

Property is also known as

Best Western Gardens
Best Western Gardens Hotel
Best Western Gardens Hotel Joshua Tree National Park
Best Western Gardens Hotel National Park
Best Western Gardens Joshua Tree National Park
Best Western Gardens National Park
Best Western Gardens Joshua Tree National Park Twentynine Palms
Best Western Garden Hotel Twentynine Palms
Best Western Twentynine Palms
Twentynine Palms Best Western
Best Western Gardens Hotel at Joshua Tree National Park
Sure Stay Plus by Best Western Twentynine Palms Joshua Tree
SureStay Plus by Best Western Twentynine Palms Joshua Tree Hotel

SureStay Plus by Best Western Twentynine Palms Joshua Tree Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 265 out of 1001 reviews
Rating 8 - Good. 282 out of 1001 reviews
Rating 6 - Okay. 200 out of 1001 reviews
Rating 4 - Poor. 130 out of 1001 reviews
Rating 2 - Terrible. 124 out of 1001 reviews

6.8/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

rocio

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Jazmyne

Stayed 1 night in Jan 2025

4/10 Poor

Hye yeon

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was a leak from the ceiling and it kept us awake all night
Stayed 1 night in Jan 2025

10/10 Excellent

Juan Fernando

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very accommodating, considering how late I arrived. All the staff was super friendly. I was downstairs, I could easily hear the upstair neighbors thumping around and everyone's water pressure as neighbors turned on their showers. Breakfast was good and much appreciated. Thank you.
Stayed 2 nights in Jan 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service
Decent.
Stayed 2 nights in Nov 2024

2/10 Terrible

Vijay

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Besides front desk personnel, everything was so bad. I would give negative stars if I could. The bathroom was broken and moldy, curtains were ripped. The floor was so dirty that you can’t even put your feet down without getting it dirty. Outlet for hairdryer was not working. Breakfast was a joke, not even chocolate milk available for kids. Stay away from this motel.
Stayed 1 night in Jan 2025

8/10 Good

Laura, Santa Fe Springs

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast. Jacuzzi out of service.
Stayed 2 nights in Jan 2025

6/10 Okay

Leah

Stayed 1 night in Jan 2025

4/10 Poor

Tia

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I booked this room because they advertised they had a pool and hot tub and neither were available.
Stayed 1 night in Jan 2025

6/10 Okay

Morgaine

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
You get what you pay for. Close to hiking/ park. Facility / rooms are very outdated. Bed was comfortable and clean. Pool area was disgusting. Hot tub was empty and nasty. The eggs were basically frozen at breakfast. Got a day pass for the Omini hot spring spa in Palm Springs an hour outside Joshua tree after staying and it was amazing and made up for everything.
Stayed 1 night in Jan 2025

4/10 Poor

Michael

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We booked a room with a kitchen, but upon arrival, we found it to be in very poor condition. The kitchen was extremely outdated, covered in grease, and even had a frying pan filled with oil left in the oven. The listing claimed to include kitchen tools like knives and a cutting board, but none were provided. After asking the front desk, they supplied plastic utensils along with pots and pans, but the pots were dirty and required cleaning before use. The room itself had an unpleasant odor, reminding me of body odor, so we had to open all the windows to air it out. The carpet appeared unvacuumed for some time, and there was a small hole in the ceiling that looked like it had been cut with a knife. Additionally, the window screen was bent and looked like it had been kicked out; we put it back on as a courtesy. Overall, the experience was disappointing, especially given the extra cost for the kitchen. The lack of proper supplies and poor maintenance of the room made it an unpleasant stay. We will not be returning.
Stayed 2 nights in Dec 2024

4/10 Poor

Karen

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was black mold in the shower, there was a baby cockroach in the room. The pool and hot tub were not working they said due to maintenance issues
Stayed 2 nights in Dec 2024

10/10 Excellent

Kelsi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Pradeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Shyenne

Stayed 1 night in Dec 2024

6/10 Okay

Niza

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Average
Stayed 1 night in Dec 2024

10/10 Excellent

TOY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Sally

Stayed 1 night in Dec 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Tommy

Traveled with family
The sink water didn’t work good it dripped. The light around the mirror wasn’t good
Stayed 2 nights in Dec 2024

10/10 Excellent

Jazmin

Stayed 2 nights in Dec 2024

6/10 Okay

Molly

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I paid extra for a room with a jacuzzi bathtub, and it did not work. There was no hot water in the tub no matter how long I ran it. I advised the front desk and was told I would receive a partial credit for this, since the room cost extra for an amenity I could not use, and I was not credited anything.
Stayed 3 nights in Dec 2024

6/10 Okay

Nadia

Traveled with family
Disliked: Property conditions & facilities, room comfort
The pull out bed was worn out and you can feel the spring sitting/sleeping in it. The room was not as clean as it can be and you can see grim on the kitchen sink. They have microwave in the room but only provide paper plates and plastic forks, spoon and knives upon request.
Stayed 2 nights in Dec 2024

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The heater/air conditioner in the front room made an awful noise, so shut it off. Room had a strange smell to it. Looked like mildew growing around kitchen sink. And pretty sure there was a bed bug found in the bed. Staff was super nice when checking in. Didn’t speak to them after, did not go in for free breakfast. Rooms really need an update.
Stayed 1 night in Dec 2024

4/10 Poor

Alex

Stayed 1 night in Nov 2024