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Holiday Inn Express Suites South - Tyler by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Suites South - Tyler by IHG

Exterior
Exterior
Indoor pool
In-room safe, desk, laptop workspace, blackout drapes
Suite, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Laundry
  • Housekeeping
  • 24/7 front desk
  • Parking included

Explore the area

Map
2421 E. S.E. Loop 323, Tyler, TX, 75701
  • University of Texas at Tyler
    ‪12 min walk‬
  • Tyler Junior College
    ‪4 min drive‬
  • Broadway Square Mall
    ‪5 min drive‬
  • Tyler, TX (TYR-Pounds Regional)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed

  • 450 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communications)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible Bathtub (Communications)

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Corner

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Corner

  • 450 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout drapes

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed with Sofa bed

  • 400 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds

  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express Suites South - Tyler by IHG

Tyler hotel close to University of Texas at Tyler
Along with a fitness center, this hotel has a business center and dry cleaning. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, express check-out, and free newspapers are onsite.
Holiday Inn Express Suites South - Tyler by IHG offers 88 accommodations with DVD players and safes. Accommodations offer separate sitting areas. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Tyler hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Wireless Internet access is complimentary. This hotel offers access to a business center and meeting rooms. Guests can enjoy a complimentary breakfast. This business-friendly hotel also offers a fitness center, a vending machine, and multilingual staff. Onsite self parking is complimentary.
Guests are offered a complimentary buffet breakfast.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast

Things to do

  • Gym

Family friendly

  • DVD player
  • In-room crib
  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool

More

  • 4 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

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Holiday Inn Express Suites South - Tyler by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 553 out of 1000 reviews
Rating 8 - Good. 245 out of 1000 reviews
Rating 6 - Okay. 100 out of 1000 reviews
Rating 4 - Poor. 54 out of 1000 reviews
Rating 2 - Terrible. 48 out of 1000 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Misty

Stayed 1 night in Feb 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A delight!

The gracious hospitality of all the staff made it such a pleasant stay
Stayed 1 night in Feb 2025

10/10 Excellent

Maruitta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

4/10 Poor

Brian

Traveled with partner
Disliked: Staff & service, property conditions & facilities
No stopper in the sink. No stopper in the tub. Fan motor in the bathroom ran constantly, no way to shut it off. Was awakened at 2am by a couple yelling at each other in the hallway but couldn’t call the front desk because there was no working phone in the room. Tried to use the chair at the desk and almost fell out of the chair because one of the wheels fell off. Light on nightstand was not plugged in. Had to pull nightstand away from the wall to plug it in. The lamp became a flickering strobe light when put on the brightest setting.
Stayed 1 night in Feb 2025

4/10 Poor

Angie

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I booked the room, the website showed a picture of a pool with a hot tub. When I got to the hotel, there was no hot tub. It had been filled in with cement. When I asked the lady at the front desk about it, she said that that was an old picture and if I had read the amenities, I would have known that there was no hot tub. I felt like it was bait and switch. You showed me a picture of a pool with a hot tub and yet when we got there there was no hot tub. That was one of the criteria I had when I was trying to book a hotel in tyler. Will not stay there again. I don't like to be tricked
Stayed 1 night in Feb 2025

10/10 Excellent

victor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Lindsay

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Jennifer

Stayed 1 night in Jan 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Best breakfast I’ve had at a hotel- yogurt, fresh fruit/berries, cottage cheese, oatmeal bar, eggs bacon etc. even had a fountain drink machine with cokes! Room was gorgeous and so comfy. Only complaint was the water wasn’t very hot in the bath/shower
Stayed 1 night in Feb 2025

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Michael

Stayed 1 night in Jan 2025

10/10 Excellent

Maria D

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Customer Service!

Nice place overall. The lady at the front desk was the friendliest I have ever encountered at a hotel. She was professional, courteous, and really seemed to like her job. Breakfast was good.
Stayed 1 night in Jan 2025

10/10 Excellent

Paula, Shawnee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms. Appreciate having 4 adults in one room and not feeling crammed
Stayed 1 night in Jan 2025

10/10 Excellent

Latisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

jimmy

Stayed 1 night in Nov 2024

10/10 Excellent

Brita

Stayed 1 night in Jan 2025

4/10 Poor

James

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

BAIT AND SWITCH

Website listed room as having a whirlpool in suite. We chose this location based on this information. Desk clerk advised whirlpool hasn’t worked in months but websites keep listing it as availabke(and charging for it). We arrived after a long trip and couldn’t use whirlpool. Extremely disappointing. Was late in evening. Didn’t have the energy to book somewhere else. Clerk said they had advised 3rd party online sellers but they haven’t stopped listing whirlpool. Even today, it’s still listed. UNBELIEVABLE
Stayed 1 night in Jan 2025

10/10 Excellent

Ashley

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was great at check in and check out
Stayed 1 night in Dec 2024

8/10 Good

Jason

Stayed 1 night in Nov 2024

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024