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Alaya Resort Ubud

5.0 star property

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Photo gallery for Alaya Resort Ubud

Aerial view
Business center
Breakfast, lunch, dinner served; Indonesian cuisine
View from room
Minibar, in-room safe, desk, laptop workspace

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym

Explore the area

Map
Jl. Hanoman, Ubud, Bali, 80571
  • Ubud Monkey Forest
    ‪4 min walk‬
  • Ubud Traditional Art Market
    ‪17 min walk‬
  • Ubud Palace
    ‪18 min walk‬
  • Denpasar (DPS-Ngurah Rai Intl.)
    ‪36 min drive‬

Room options

View all photos for Exclusive Room (Alaya Room)

View from room

Exclusive Room (Alaya Room)

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Family Room (Connecting Room)

Minibar, in-room safe, desk, laptop workspace

Family Room (Connecting Room)

  • 1076 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Deluxe Room (With 1 x Airport Transfer)

View from room

Deluxe Room (With 1 x Airport Transfer)

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Suite (Alaya)

32-inch LCD TV with cable channels, TV

Suite (Alaya)

  • 1141 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Exclusive Room (Alaya Room with Spa Package)

Minibar, in-room safe, desk, laptop workspace

Exclusive Room (Alaya Room with Spa Package)

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Exclusive Room (Alaya Room with 1x Airport Transfer)

View from room

Exclusive Room (Alaya Room with 1x Airport Transfer)

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Suite, 2 Bedrooms (Connecting Room)

Minibar, in-room safe, desk, laptop workspace

Suite, 2 Bedrooms (Connecting Room)

  • 1679 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Deluxe Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Room

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Deluxe Room with Spa Package

Minibar, in-room safe, desk, laptop workspace

Deluxe Room with Spa Package

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

Similar properties

Exterior detail

Maya Ubud Resort and Spa

  • Pool
  • Spa
  • Kids pool
  • Parking included
4.8 out of 5, Exceptional, (887)
$551 nightly
The price was $689
The price is $551 total
includes taxes & fees
Maya Ubud Resort and Spa

About this property

Alaya Resort Ubud

5-star Ubud resort, connected to a shopping center in Ubud City-Centre
Along with 2 outdoor pools, this smoke-free resort has a full-service spa and a restaurant. Free WiFi in public areas and free valet parking are also provided. Other amenities include a fitness center, a poolside bar, and massage/treatment rooms.
Alaya Resort Ubud offers 106 accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies or patios. Accommodations offer separate sitting areas. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

DaLa Spa has 6 treatment rooms including rooms for couples. Services include massages and body treatments. Guests under 14 years old are not allowed in the spa.
Alaya Resort Ubud features a full-service spa, 2 outdoor swimming pools, a fitness center, and a children's pool. The resort offers a restaurant. A poolside bar is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This 5-star property offers access to a business center and a meeting room. This luxury resort also offers spa services, a library, and a terrace. For a surcharge, a shuttle from the airport to the hotel (available 24 hours) is offered to guests. Onsite uncovered valet parking is complimentary.

Alaya Resort Ubud is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Brasserie Restaurant - This restaurant specializes in Indonesian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle (surcharge)
  • Free uncovered valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: IDR 292,875 for adults and IDR 140,580 for children
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Brasserie Restaurant

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Gym
  • Library
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body treatments
  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 2013
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in a Domestic & KITAS Deals room type must present Indonesian ID or KITAS at check-in. The property reserves the right to amend the rate if valid proof is not provided.

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately IDR 292875 for adults and IDR 140580 for children
  • Airport shuttle fee: IDR 968000 per vehicle (maximum occupancy 3)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Connecting doors of the Family Room to the Alaya Rooms are only accessible through the balcony in the old building and through the front door in the new building.

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Guests under 14 years old are not allowed in the spa

Property is also known as

Alaya Hotel
Alaya Hotel Ubud
Alaya Ubud
Ubud Alaya
Alaya Resort Ubud Bali
Alaya Ubud Resort
Alaya Resort

Alaya Resort Ubud Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 725 out of 1004 reviews
Rating 8 - Good. 216 out of 1004 reviews
Rating 6 - Okay. 40 out of 1004 reviews
Rating 4 - Poor. 15 out of 1004 reviews
Rating 2 - Terrible. 8 out of 1004 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

Shawn

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Alaya was a wonderful experience. The workers try their best to smile and make you feel at home and comfortable. Unfortunately, these smiles are somewhat forced and fake - not so candid. You can tell the workers are frustrated with tourists, and just overwhelmed and tired. Chanise and Pebri were genuinely wonderful people and were authentic with their work. We had an issue with the hotel not supplying enough sugar free sodas in replace of their sugary sodas. They would only give us 1 sugar free soda and 4 sugary ones. We don’t consume sugary sodas and felt that we were not treated properly for a 5 star hotel when it came to this specific dietary restriction. I left a negative review on Google about this, and so the manager contacted me about this and asked me to change my review because they accommodated my request. It should not have taken me to write a negative review on Google for them to accommodate such a basic request. All in all, the staff were too apologetic for this, to the point we felt harassed. They were “so sorry” for this over and over and it was all because they wanted me to change my review. Will we return? Most likely not. Reason: they were only “nice” to us when they wanted the review changed. They should have provided exceptional customer service in the first place.
Stayed 4 nights in Feb 2025

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staying Ubud.

Great stay, all the staff were excellent and ready to help out if needed. Lovely room, very clean.
Stayed 5 nights in Feb 2025

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff
Stayed 3 nights in Feb 2025

2/10 Terrible

Shawn

Stayed 1 night in Feb 2025

10/10 Excellent

Lyndsay, Olympia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Alaya did everything possible to make our stay amazing! Incredible experience!
Stayed 3 nights in Feb 2025

10/10 Excellent

Chesla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very kind which is much appreciated.
Stayed 4 nights in Feb 2025

10/10 Excellent

Triin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how calm and relaxing the surroundings were inside the resort. The pool was nice, the staff was super friendly. The spa was great.
Stayed 7 nights in Feb 2025

10/10 Excellent

Annika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic. Can’t wait to go back
Stayed 2 nights in Feb 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in Ubud

Great experience, beautiful grounds, nice pool, very friendly and helpful staff
Stayed 1 night in Feb 2025

10/10 Excellent

Ammad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was truly exceptional! The accommodation was stunning, offering breathtaking views and top-notch amenities. The staff were incredibly humble, cooperative, and always ready to assist, making us feel genuinely welcomed. We thoroughly enjoyed every moment of our stay and would highly recommend this place for an unforgettable experience.

10/10 Excellent

Ayu, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

8/10 Good

Dwight

Stayed 3 nights in Jan 2025

10/10 Excellent

Sumeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and a nice relaxing place to stay. The higher end rooms are a nice oasis to come back and rest in. Made my stay feel that much more comfortable and at home.
Stayed 6 nights in Jan 2025

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very relaxing stay

We had a very relaxing 5 night stay over new years. Staff very friendly, daily morning and night room service was lovely. Gardens and grounds are beautiful and extremely well maintained. We didn’t opt to pay extra for breakfast in their restaurant as there are so many options around Ubud. Located in a great areas close to everything. Although overcast and rainy most days of our stay we still utilised the pools, pool bar staff very attentive. Overall would highly recommend Alaya!
Stayed 5 nights in Dec 2024

10/10 Excellent

Nina

Traveled with partner
Liked: Staff & service, property conditions & facilities
This was by far the best hotel we have experienced in terms of service! The staff is so incredibly kind. The facilities are perfectly maintained and you are taken care of if you need anything at all. The hotel has multiple restaurants around it that are all delicious, the room was spacious and beautiful, and we loved the spa so much that we went multiple times for treatments. Definitely book, you will not regret it!
Stayed 12 nights in Dec 2024

8/10 Good

Imraan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly resort. Beautiful setting and in heart of Ubud.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jane, Costa Mesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quintessential Balinese hospitality. Everyone is kind, friendly, and always smiling. Although on a major thoroughfare of Ubud, just 1 step onto the property is worlds away from the hustle an bustle of the traffic frenzy.
Stayed 5 nights in Dec 2024

10/10 Excellent

Nina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service by front desk and staff, they were prompt and so polite. Food served at the restaurant was great and st night there was live music, breakfast was included and was awesome! 20 minutes walking to Obud market. Massage was soooo relaxing and seriously recommended! Loved the landscaping and the pools, I would definitely go back to this place
Stayed 5 nights in Dec 2024

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic, could not fault any part of this hotel. We will definitely be back.
Stayed 3 nights in Dec 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, undergoing some refurb at the minute. Very quiet and chilled pool,lets you get away from the hectic place that Ubud is
Stayed 4 nights in Dec 2024

10/10 Excellent

Taylor

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though it was quite a walk to get to our room, it was very beautiful inside and out. We had a nice view from our balcony. The location is perfect and as soon as you leave the front lobby you are on street with tons of little shops and places to eat. The breakfast was good and they had pork bacon. The staff was very kind and also upon checkout they notified me that I left one of my diamond earrings in the room and they quickly brought it to me before I left, which was such a relief. We really enjoyed our stay at Alaya.
Stayed 1 night in Nov 2024

10/10 Excellent

Jessamyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Jatin, melbourne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous place, amazing service and very convenient location. We will be back.
Stayed 3 nights in Nov 2024

10/10 Excellent

Waanjeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love their food!
Stayed 1 night in Nov 2024

10/10 Excellent

GUAN

Stayed 10 nights in Oct 2024