4/10 Poor
Lisa
Feb 24, 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Our first room was wet through with condensation and damp. The extractor fan in the bathroom was not powerful enough to dry the floor. Which was a trip/slip hazard. The room smelled of damp and the drain from the shower and toilet smelled horrendous. We only lasted 1 night in that room. We asked to change rooms. We upgraded to a villa and had to paid extra money. The villa room was less damp, not as smelly. Though the bathroom celing was full of mould. We should not of been charged more money to move rooms. We had no hot water for the whole 5 days of our stay. The water pressure in the shower only worked twice and even that was a trickle. So we had to wash / shower in the sink. Shower heads full of limescale. The wifi was rubbish. The adjoining door to the lounge and the sliding front door to the pool had large gaps in them. So the insects could get through. Curtains and sofa material very stained and dirty. The fridge was really dirty so cleaned that myself before use. Small pools kept leaf free. Towels old and very thin. Breakfast was lovely and staff very friendly. Short taxi ride to Ubud. Local restaurants, shops and spa on the main road
Lisa
Stayed 4 nights in Feb 2025
