4/10 Poor
Christopher
May 25, 2025
Disliked: Cleanliness, staff & service
Could be amazing but just isn’t. Grounds are very pretty and staff are friendly, but it falls down from there. Stained bedding, bathroom sink leaking all over the floor on check in (which clearly is a regular issue given the water damage to the pipe cover), no apology for this until breakfast the morning I left with an offer to extend my stay, bathroom definitely needing a refurb, previous guests e cig cartridges left on the bedside table, gym equipment in a pretty poor state with the bench very unstable so not safe. Tried to use the complementary spa voucher but failed - despite being told I could use it for a facial, on arrival at the spa I was told I couldn’t and it would be chargeable. Laundry service supposed to be back by 7pm but arrived the next morning at 9am.
One of the biggest issues is that the hotel just doesn’t feel like it has a central area to sit, have a drink or just be around other guests. Attempted to get a drink at one of the bars in the grounds and nobody turned up to serve me. The only exception is the Enclave bar which is open to the public by the main road - staff here are great and the environment is really nice.
Too many failures for the price. I would avoid unless it’s below £100 per night.
Christopher
Stayed 2 nights in May 2025