4/10 Poor
Liz, D Perth Australia
May 28, 2017
Disliked: Property conditions & facilities
Pondok Sunori
Room was well appointed considering we knew it wasn't five star. Large bed well made up, small table and two chairs, large wardrobe. Balcony, Ceiling fan and no aircon, which we knew. However, the wardrobe was full of wood worm, we couldn't leave the slightest crumb of food anywhere or we'd be inundated with large black ants. We had smaller ants visiting all the time. No room service for 10days, no bathroom sundries, we had to ask for toilet paper. Shower was good and hot. Had to request hot water for coffee. We were given a thermos of hot water only on request plus two filthy cups. Either our minimal expectations were too high and we should have gone camping or someone needs to vet these places and assist with raising the standard to an acceptable level. In saying this, the staff was happy to assist. Our lack of Balinese didn't help. We do understand that this is a third world country and we chose not to stay in a five star resort however it would have been nice to have a little room service. Maybe we're just too old and should have chosen better. We enjoyed our holiday, coped maturely with our choices but certainly wouldn't go back there.