10/10 Excellent
Jesse
Sep 19, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property truly is incredible. Gorgeous. The staff is friendly, helpful, professional and polite. The privacy and luxury are exceptional. While there are a few issues, the absolute beauty of the rooms and views make up for it. Truly a majestic experience.
On to the Issues: Some villas are a long walk. Up many many stars through sometimes confusing winding paths. You will have time to appreciate the beauty as you get lost, backtrack and get turned around. We stayed in two different villas during our stay. The Royal Spa Villa (at the bottom of many steps and twisting paths) and The Royal Pool Villa (near the entrance and very convenient).
The mosquito nets, while pretty much unneeded, and only for aesthetic value, I noted they were not always clean. With the Royal Spa Villa’s being quite dirty.
On that note: bugs. You’re in the jungle. There will be bugs. Thankfully there are no mosquitos, but in the room I found a few moths, one or two ants at any given moment, and one cockroach (dead thankfully). I’m sure they treat for it, and it did not impact our stay, but yea… you’re in the jungle.
The restaurants. The restaurants in the hotel that are just for guests are fantastic. Beautiful views and delicious food. The restaurant that is open to everyone has very mediocre if not bad food, but the views there are absolutely breathtaking, with massive statues overlooking a vista that people line up at for social media shots.
Overall an amazing hotel, with a few caveats.
Jesse
Stayed 2 nights in Sep 2024