Kempinski Hotel Khan Palace

5.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Kempinski Hotel Khan Palace

Bar (on property)
Bar (on property)
Bar (on property)
Exterior
Lobby

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Room service
  • Gym
  • Spa
  • Breakfast available
  • Parking included

Explore the area

Map
East Cross Road, Peace Avenue, Bayanzurkh District, Ulaanbaatar
  • Central Tower
    3 min drive
  • Sükhbaatar Square
    3 min drive
  • Ministry of Foreign Affairs
    3 min drive
  • Ulaanbaatar (ULN-Buyant-Ukhaa Intl.)
    42 min drive

Room options

Superior Room (Superior Twin Room)

  • 333 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

Superior Room (Superior King Room)

  • 333 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Executive Suite (Executive Suite)

  • 914 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Deluxe Room (Deluxe Room)

  • 452 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Deluxe Room (Deluxe King room)

  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Superior Suite (Superior Suite)

  • 699 sq ft
  • Sleeps 4
  • 1 King Bed

Classic Room (Classic Twin)

  • 312 sq ft
  • Sleeps 2
  • 2 Twin Beds

Deluxe Suite (Deluxe Suite)

  • 699 sq ft
  • Sleeps 4
  • 1 King Bed

Presidential Suite (Presidential Suite)

  • 1184 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Similar properties

About this property

Kempinski Hotel Khan Palace

5-star hotel in Downtown Ulaanbaatar
Along with 4 restaurants, this hotel has a full-service spa and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Change of towels is available on request.
Kempinski Hotel Khan Palace offers 99 air-conditioned accommodations with minibars and laptop-compatible safes. These individually furnished accommodations have separate sitting areas. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 40-inch LCD televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a sauna and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility or spa tub.

Kempinski Aster Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
In addition to a full-service spa, Kempinski Hotel Khan Palace features a sauna and a 24-hour fitness center. Dining is available at one of the hotel's 4 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This 5-star property offers access to a 24-hour business center, meeting rooms, and limo/town car service. Event facilities measuring 2842 square feet (264 square meters) include a conference center. This luxury hotel also offers spa services, multilingual staff, and tour/ticket assistance. For a surcharge, the property provides an airport shuttle (available 24 hours), a train station pick-up service, and a train station drop-off service. Complimentary uncovered self parking is available on site. A total renovation of this property was completed in November 2019.

Kempinski Hotel Khan Palace has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
KK Restaurant & Lounge - This restaurant serves lunch, dinner, and light fare.
Sakura Sushi Bar - This sushi bar specializes in Japanese cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Coffee & pastry shop - Onsite café. Open daily.
Tenger restaurant - This fine-dining restaurant specializes in international cuisine and serves breakfast and brunch. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, German, Japanese, Korean, Mongolian, Russian, Swedish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge)
  • Limo/town car service
  • Free secured, uncovered self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 15 for adults and USD 7.50 for children
  • 4 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Coffee & pastry shop
  • KK Restaurant & Lounge
  • Sakura Sushi Bar
  • Tenger restaurant

Things to do

  • 24-hour gym
  • Full-service spa
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Highchair
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (2,842 square feet of space)
  • Meeting rooms

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (33 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas
  • Eco-friendly cleaning products used

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels
  • Netflix
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Laundry detergent
  • LED lighting
  • Phone
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 45.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15 for adults and USD 7.5 for children
  • Airport shuttle fee: USD 55 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: USD 45.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility or spa tub

Property is also known as

Kempinski Hotel Khan Palace
Kempinski Hotel Khan Palace Ulaanbaatar
Kempinski Khan Palace
Kempinski Khan Palace Hotel
Kempinski Khan Palace Ulaanbaatar
Khan Palace Hotel
Khan Palace Kempinski
Kempinski Hotel Ulaanbaatar
Kempinski Khan Ulaanbaatar
Kempinski Hotel Khan Palace Hotel
Kempinski Hotel Khan Palace Ulaanbaatar
Kempinski Hotel Khan Palace Hotel Ulaanbaatar

Kempinski Hotel Khan Palace Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 187 out of 323 reviews" "
Rating 8 - Good. 106 out of 323 reviews" "
Rating 6 - Okay. 23 out of 323 reviews" "
Rating 4 - Poor. 5 out of 323 reviews" "
Rating 2 - Terrible. 2 out of 323 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

HA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and bed
Stayed 1 night in Aug 2024

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel.
Really nice hotel as you'd expect from a Kempinski. Quality room size and details. Quite small hotel for the brand and a bit further away for the main attractions. Excellent reception service for taxi ordering and explanations.
Stayed 2 nights in Aug 2024

10/10 Excellent

ARTHUR, INDIANAPOLIS

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and efficient staff. Excellent breakfast. Large, comfy room.
Stayed 1 night in Aug 2024

10/10 Excellent

Felicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite being small and a 30 min walk away from the square, it was clean, with well appointed rooms, and the staff were professional.
Stayed 1 night in Aug 2024

6/10 Okay

Chen

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room size was nice. Hotel Staff and Restaurant needs training. Definitely not 5-stars...closer to 3 stars with the quality of restaurant and Waiters/Waitresses often getting wrong orders. Very disappointing. Room cleaning staff was very good. This is at best 3 stars and thus the rates is correct...but do not say it's 5 stars with great rates.
Stayed 8 nights in Aug 2024

10/10 Excellent

Joan

Traveled with partner
Liked: Amenities
Great location in UB, close enough to shopping, restaurants. We ate at the restaurant for dinner and it was quite good. Breakfast was excellent at the hotel. Rooms are comfortable and spacious although by today’s standards a bit dated. That did not concern us in the least … but bathroom are updated. We would recommend staying at the Kempinski.
Stayed 1 night in Jul 2024

10/10 Excellent

Joan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Third time staying at the hotel. Staff are great and restaurant very good and easy option when you don’t want to go out.
Stayed 1 night in Jul 2024

10/10 Excellent

Joan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for UB for shopping and hotel has great restaurants for dining if you don’t want to go out.
Stayed 3 nights in Jul 2024

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in I asked if breakfast was included. The clerk at the front desk said it was. Next morning we went down to breakfast and only after we had got our food (buffet) did they tell me it was not included which was an additional $25 a person.
Stayed 1 night in Jun 2024

8/10 Good

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I receive a upgraded room by filing a complain about the broken toilet, then they upgraded me to a room on my second day of my 3 days staing this hotel.
Stayed 3 nights in Jun 2024

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful
Great Service, Breakfast is fantastic and the various amenities and mix of restaurants helps with variety. The Lundry service is phenomenal. There was nothing I can think of that lacked in this experience. I was there for 8 days, and it was delightful.
Stayed 8 nights in Oct 2023

8/10 Good

Joshua, Singapore

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Kempinski Hotel Khan Palace is a solid place to stay. It is one of two five star hotels in Ulaanbaatar, the other being the ShangriLa whose room rates are more than double the price. The Kempinski rooms are old fashioned, but they are large, clean, very functional and the king size bed was very comfortable. Bathroom was also nice and included a Japanese washlet type toilet. The breakfast in the lobby restaurant was outstanding with lots of food choices. Front desk was super helpful and accomodating. Finally, the Japanese sushi restaurant on the second floor was very good! I highly recommend this hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Otto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice comfortable place. Helpful staff. All the amenities.
Stayed 2 nights in Sep 2023

10/10 Excellent

Otto

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 1 night in Sep 2023

8/10 Good

Tariq, Los Angeles

Liked: Cleanliness, staff & service
An overall decent hotel. Needs some updating to rooms
Stayed 4 nights in Sep 2023

10/10 Excellent

Yaling

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 3 nights in Aug 2023

10/10 Excellent

David

Stayed 9 nights in Jul 2023

10/10 Excellent

susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were lovely. Very spacious and clean. Nice bathrooms and amenities. Breakfast had a large selection of items. Ate dinner in the lounge one evening and the food was good. Had a fabulous massage from Tuya
Stayed 2 nights in Jul 2023

10/10 Excellent

lori

Stayed 3 nights in Jun 2023

10/10 Excellent

Edwina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a most excellent stay for two weeks in May 2023. Loved the room, service and restaurants. I was looked after like family.
Stayed 14 nights in May 2023

6/10 Okay

Byong Sook

Business traveler
Liked: Staff & service
The room was quite cold even though I adjusted the max heating temperature.
Stayed 4 nights in Feb 2023

10/10 Excellent

Warren

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very upscale rooms, friendly staff, incredible breakfast
Stayed 2 nights in Aug 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2022

8/10 Good

conghao

Liked: Cleanliness, property conditions & facilities, room comfort
to be honest. I expected more about this stay. maybe the problem is the season. not many guests there so the service was just so so. not many choices for breakfast and at dinner the waitress was not so active. but room is ok. big and comfortable.
Stayed 4 nights in Jan 2020

10/10 Excellent

Rick, Grand Rapids MI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a most enjoyable stay. Love this hotel, and would go back for another visit. Compliments to the staff in the restaurants, bar, spa and the front desk who took such good care of me.
Stayed 2 nights in Nov 2019