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Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge

4.0 star property

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Photo gallery for Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge

Breakfast, lunch, dinner served; garden views
Property video
Outdoor pool, sun loungers
Reception
Meeting facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Gym
  • 24/7 front desk
  • Room service
  • Breakfast available
$98
includes taxes & fees
Oct 12 - Oct 13

Explore the area

View in a map
14 Palm Boulevard, Umhlanga Ridge, Umhlanga Rocks, Umhlanga, KwaZulu-Natal, 4320
  • Gateway Theatre of Shopping
    ‪2 min walk‬
  • Umhlanga Rocks Beach
    ‪3 min drive‬
  • Umhlanga Lighthouse
    ‪3 min drive‬
  • Durban (DUR-King Shaka Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, in-room safe, individually decorated

Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(8 reviews)
  • 237 sq ft
  • 3 bedrooms
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Non Smoking

Room, 2 Twin Beds, Non Smoking | 1 bedroom, premium bedding, in-room safe, individually decorated

Room, 2 Twin Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 237 sq ft
  • 1 bedroom
  • Park view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking | 1 bedroom, premium bedding, in-room safe, individually decorated

Room, 1 Double Bed, Non Smoking

  • 237 sq ft
  • 1 bedroom
  • Park view
  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment, 2 Bedrooms, Non Smoking

1 bedroom, premium bedding, in-room safe, individually decorated

Apartment, 2 Bedrooms, Non Smoking

10.0 out of 10
Exceptional
(7 reviews)
  • 797 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms, Non Smoking

1 bedroom, premium bedding, in-room safe, individually decorated

Apartment, 2 Bedrooms, Non Smoking

  • 796 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Loft, 1 Bedroom, Non Smoking

Loft, 1 Bedroom, Non Smoking | 1 bedroom, premium bedding, in-room safe, individually decorated

Loft, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 807 sq ft
  • 1 bedroom
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Balcony

Executive Suite, 1 Bedroom, Balcony | Lounge

Executive Suite, 1 Bedroom, Balcony

  • 614 sq ft
  • 1 bedroom
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | 1 bedroom, premium bedding, in-room safe, individually decorated

Room, 2 Double Beds, Non Smoking

  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Similar properties

Lobby sitting area

Protea Hotel by Marriott Durban Umhlanga

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.3 out of 5, Excellent, 496 reviews
Protea Hotel by Marriott Durban Umhlanga

About this property

Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge

4-star uMhlanga hotel connected to a shopping center, close to Umhlanga Rocks Beach
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a rooftop terrace, and a conference center are onsite.
Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge offers 205 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include complimentary toiletries and hair dryers.

This uMhlanga hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge features an outdoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a business center and meeting rooms. This family-friendly hotel also offers a rooftop terrace, a garden, and coffee/tea in a common area. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Parking is available onsite for a surcharge.

Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge has a restaurant serving breakfast, lunch, and dinner.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (ZAR 65 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: ZAR 235 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • In a state park
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Raised toilet seat (20 inches high)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 2009
  • No plastic coffee stirrers
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Mini-fridge
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property requires full payment at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: ZAR 300 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately ZAR 235 per person
  • Airport shuttle fee: ZAR 350 per person (one-way)
  • Self parking fee: ZAR 65 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 16 years old are not allowed in the fitness facility, and guests under 16 years old are only allowed in the swimming pool and fitness facility with adult supervision

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Protea Hotel Ridge
Protea Hotel Umhlanga
Protea Hotel Marriott Durban Umhlanga Ridge
Protea Ridge
Protea Umhlanga Ridge
Umhlanga Protea Hotel
Umhlanga Protea Hotel Ridge
Umhlanga Ridge Protea Hotel
Protea Hotel Marriott Ridge
Protea Marriott Durban Umhlanga Ridge
Protea Marriott Ridge
Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge Hotel

Reviews

Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge Reviews

8.6

Excellent

8.6/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 189 out of 366 reviews
Rating 8 - Good. 104 out of 366 reviews
Rating 6 - Okay. 44 out of 366 reviews
Rating 4 - Poor. 19 out of 366 reviews
Rating 2 - Terrible. 10 out of 366 reviews

Reviews

10/10 Excellent

Nuraan, Cape Town

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I loved everything from the time i stepped into the hotel, 5* star treatment, the entire duration of my stay to check out. Service was impeccable in extending my stay, accommodating me through my stay. The room was clean, smelled nice and very spacious.
Stayed 2 nights in Jun 2025

8/10 Good

S J

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was incredible. Staff were also super friendly and well trained. Gym and pool are very nice too. Room wasn’t the best, cheap noisy fridge, light switches in strange places.
Stayed 1 night in May 2025

10/10 Excellent

CHRISTINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Staff I've ever encountered!

I do a fair amount of travel - I truly think this property has the warmest & most hospitable staff I've ever met... Truly, each & every person I saw, passed, talked to, made an inquiry with, each was so wonderful - it really added to my experience. Being across from the Mall was great - I was able to pop over there for a mani/pedi, as well as for items at the pharmacy & grocery. Easy to Uber from there to anywhere. Felt safe & taken care of, which is always a extra important to me since I travel solo. The bar was great - fabulous bartenders & bar managers - & there was always great music playing, whether over sound system, live performers, or DJ. I could not have made a better selection for my stay in Durban!
Stayed 6 nights in May 2025

10/10 Excellent

Kyle

Stayed 2 nights in May 2025

10/10 Excellent

Romolla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best hotel in Umhlanga

This is by far a 5 star . The mngt. Staff in ever aspect are phenomenal. The place is super clean. The best shower. Service is exceptional 24/7. I arrived at 23:30 to great customer service. This is my favorite hotel. They meet every tick. I wish other hotels would be so customer focused. Well done Protea Fire and Ice gateway you are 5 star for me. Value for money and the best location with secure parking.
Stayed 1 night in Apr 2025

10/10 Excellent

Shonisani

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Convenience
Stayed 2 nights in Apr 2025

10/10 Excellent

Cathryn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Adnane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Shanira

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location and cannot thank the staff enough for the amazing hospitality and service . Highly recommended and massively improved from my last stay here.
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel smack in the middle of everything.
Stayed 4 nights in Jan 2025

10/10 Excellent

Sanjay

Stayed 1 night in Feb 2025

10/10 Excellent

Sanjay

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Great service and very polite staff.

Stayed 2 nights in Feb 2025

10/10 Excellent

Romolla

Stayed 1 night in Jan 2025

10/10 Excellent

Risuna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Thandiwe

Liked: Cleanliness, staff & service, property conditions & facilities
They were friendly
Stayed 6 nights in Dec 2024

10/10 Excellent

F

Stayed 1 night in Dec 2024

10/10 Excellent

Zeyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Mahdiyyah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Shafiq

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

amazing customer service

the service at the hotel was amazing. 5 star experience . thank you to the hotel team for making our experience a memorable one.
Stayed 2 nights in Nov 2024

10/10 Excellent

Faye

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and stay for families, centrally located and friendly staff
Stayed 1 night in Oct 2024

10/10 Excellent

Nereshnee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Bhugwanthi

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, friendly, great for a short stay!
Stayed 2 nights in Jul 2024

10/10 Excellent

Mariam

Stayed 1 night in Sep 2024

10/10 Excellent

Clarissa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service

One things i noticed is how friendly and helpful the staff are. Service is so on point
Stayed 2 nights in Aug 2024