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Unzen Azumaen

3.5 star property

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Photo gallery for Unzen Azumaen

MATSURIKA, Room with Semi Open-Air Bath, Non Smoking | Iron/ironing board, free WiFi
Iron/ironing board, free WiFi
Iron/ironing board, free WiFi
SUISYOKU, Room with Semi Open-Air Bath, Non Smoking | Iron/ironing board, free WiFi
Indoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Breakfast available
  • Room service
  • Housekeeping
  • Free WiFi
  • Air conditioning
$396
Oct 23 - Oct 24

Explore the area

View in a map
181 Unzen Obama-cho, Unzen, Nagasaki-ken, 854-0621
  • Place, Unzen Jigoku Hell
    ‪8 min walk‬
  • Place, Unzen-Amakusa National Park
    ‪5 min drive‬
  • Place, Unzen Ropeway
    ‪11 min drive‬
  • Airport, Nagasaki (NGS)
    ‪46 min drive‬

Room options

View all photos for Japanese Room with Single Bed　Non-Smoking Lake View

In-room dining

Japanese Room with Single Bed　Non-Smoking Lake View

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • Sleeps 6
  • 6 Twin Futons OR 1 Twin Bed

View all photos for Japanese Room

In-room dining

Japanese Room

9.0 out of 10
Wonderful
(2 reviews)
  • Lake view
  • Sleeps 6
  • 6 Twin Futons

View all photos for Japanese-Western Style Room, Non Smoking

Japanese-Western Style Room, Non Smoking | Iron/ironing board, free WiFi

Japanese-Western Style Room, Non Smoking

  • Sleeps 8
  • 2 Twin Beds and 6 Twin Futons

View all photos for Special Room, Non Smoking

Special Room, Non Smoking | Iron/ironing board, free WiFi

Special Room, Non Smoking

  • Sleeps 9
  • 2 Twin Beds and 9 Twin Futons

View all photos for WAKAKUSA, Room with Semi Open-Air Bath, Non Smoking

Iron/ironing board, free WiFi

WAKAKUSA, Room with Semi Open-Air Bath, Non Smoking

  • Sleeps 9
  • 2 Twin Beds and 9 Twin Futons

View all photos for SUBARU, Room with Semi Open-Air Bath, Non Smoking

SUBARU, Room with Semi Open-Air Bath, Non Smoking | Iron/ironing board, free WiFi

SUBARU, Room with Semi Open-Air Bath, Non Smoking

  • Sleeps 10
  • 2 Twin Beds and 11 Twin Futons

View all photos for AZUMA, Room with Semi Open-Air Bath, Non Smoking

AZUMA, Room with Semi Open-Air Bath, Non Smoking | Iron/ironing board, free WiFi

AZUMA, Room with Semi Open-Air Bath, Non Smoking

  • Sleeps 10
  • 13 Twin Futons

View all photos for KOURYOKU, Room with Semi Open-Air Bath, Non Smoking

KOURYOKU, Room with Semi Open-Air Bath, Non Smoking | Iron/ironing board, free WiFi

KOURYOKU, Room with Semi Open-Air Bath, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for SUIEN, Room with Semi Open-Air Bath, Non Smoking

SUIEN, Room with Semi Open-Air Bath, Non Smoking | Iron/ironing board, free WiFi

SUIEN, Room with Semi Open-Air Bath, Non Smoking

  • Sleeps 5
  • 2 Twin Beds and 3 Twin Futons

View all photos for RIYU, Room with Semi Open-Air Bath, Non Smoking

RIYU, Room with Semi Open-Air Bath, Non Smoking | Iron/ironing board, free WiFi

RIYU, Room with Semi Open-Air Bath, Non Smoking

  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for MATSURIKA, Room with Semi Open-Air Bath, Non Smoking

MATSURIKA, Room with Semi Open-Air Bath, Non Smoking | Iron/ironing board, free WiFi

MATSURIKA, Room with Semi Open-Air Bath, Non Smoking

  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for SUISYOKU, Room with Semi Open-Air Bath, Non Smoking

SUISYOKU, Room with Semi Open-Air Bath, Non Smoking | Iron/ironing board, free WiFi

SUISYOKU, Room with Semi Open-Air Bath, Non Smoking

  • Sleeps 4
  • 4 Twin Beds

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About this property

Unzen Azumaen

3.5-star Unzen ryokan with coffee shop/cafe
Along with a full-service spa, this ryokan has a coffee shop/cafe and spa services. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle, and free train station pick-up. Additionally, a meeting room, free newspapers, and tour/ticket assistance are onsite.
Unzen Azumaen offers 27 air-conditioned accommodations with slippers and hair dryers. Accommodations offer separate dining areas. Flat-screen televisions are featured in guestrooms.

Bathrooms include bidets and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the ryokan's full-service spa. Services include massages. The spa is equipped with a hot tub.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open from 3:00 PM to 11:00 AM. There are hot springs on site.

The ryokan offers a coffee shop/cafe. Wireless Internet access is complimentary. Unzen Azumaen features a full-service spa and hot springs. An area shuttle, a train station pick-up service, and a train station drop-off service are complimentary for guests. This hot springs ryokan also offers spa services, gift shops/newsstands, and karaoke. Wedding services and tour/ticket assistance can be provided. Complimentary self parking is available on site.

Unzen Azumaen has designated areas for smoking.

Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Free train station pick-up and drop-off shuttle
  • Free self parking on site

Food and drink

  • Breakfast available for a fee: JPY 2,700 per person
  • A coffee shop/cafe

Things to do

  • Full-service spa
  • Hot springs
  • Karaoke

Family friendly

  • Free area shuttle
  • Grocery/convenience store
  • In-room refrigerator
  • Separate in-room dining area

Conveniences

  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden

Full-service spa

  • Hot springs
  • Hot tub
  • Massage
  • Public bath open from 3:00 PM - 11:00 AM
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • Elevator

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Limited room service
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6 PM

Check-out

Check-out before 10:00 AM

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Child's Club Card: JPY 2160 per night, (up to 12 years old)
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: approximately JPY 2700 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards
Cashless transactions are available

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Azumaen
Azumaen Inn
Unzen Azumaen
Unzen Azumaen Inn
Unzen Azumaen Unzen
Unzen Azumaen Ryokan
Unzen Azumaen Ryokan Unzen

Unzen Azumaen Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 42 out of 88 reviews
Rating 8 - Good. 28 out of 88 reviews
Rating 6 - Okay. 12 out of 88 reviews
Rating 4 - Poor. 2 out of 88 reviews
Rating 2 - Terrible. 4 out of 88 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jean

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The toilet bidet and the room light was not working. The staff offered a room change but we had already unpacked so we declined. But we did not expect the aircon was also not working and we opened one of the windows for fresh air but the noise from the rain heating the roofs made it worse! Did they give us the worst room? Overall, we did not sleep well at all.
Stayed 1 night in Apr 2025

10/10 Excellent

HUNG FAI

Traveled with family
Very comfortable hotel with good lake view from the room.
Stayed 2 nights in May 2024

10/10 Excellent

KANGJUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Affordable premium Ryokan

Services were perfect. I got everything that I expected from Japanese Ryokan during the stay. Employees were passionate, and dedicated to their job. Highly recommended for your Onsen trip.
Lake view
Comfortable tatami room
Also has bedroom with a single-sized bed
Entrance
Stayed 1 night in Jan 2024

10/10 Excellent

Chi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great view!

The lake view is very nice. The meals are fancy but average taste. If there were an outdoor onsen, it would be perfect!
Stayed 1 night in Sep 2023

6/10 Okay

Francis

Stayed 1 night in Oct 2021

6/10 Okay

Verified traveler

Traveled with group
Disliked: Amenities
Hotel way overcharged is for dinner. For 8800 yen, we were given food that’s worth about one third the price in a cold, function room that’s most uncondicive. Onsen was probably one of the worst we’ve been. No amenities provided except for basic shampoo, conditioner n body shampoo . Staff is ok . But we felt really cheated about dinner. Absolutely zero value for money. Only thing I can compliment is the bed and comforter. The rest of the room is lousy.
Stayed 1 night in Nov 2019

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Emperor's accommodation - mediocre food

The special room we were given was lovely. But the food was unsatisfactory and not worth the high price we paid. The dining room was like a store room.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with a great view and staff!

This hotel was clean, quiet and met our needs as a family of 4. The hotel does have a charge for kids, as well as, a small daily resort fee, so be aware of that upon checkin. The staff was friendly and provided us tea and orange juice for the kids upon arroval, then accompanied us to our tatami room to answer any questions we had with an English speaking staff member. The tatami room is worth the extra cash, as it has a great view of the lake and has about 8-10 futon mattresses to lay out ( I was concerned about not sleeping well on the firm floor, but double stacked mine had a great night sleep!) To the reviewers talking about this hotel being “old”; yes it’s not the newest hotel (you won’t find that in this town anyways) but it was clean and meets the standards of a typical Japanese hotel and do agree to stay clear of the western style rooms. Stack up on food/drinks from Lawson or Family Mart ( Not a lot of food options around), get the tatami room, go the onsen/sauna and enjoy the view. You won’t be disappointed.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

8/10 Good

Kevin, Hong Kong

Liked: Cleanliness, staff & service

Kyushu getaway

Very remote but large hotel with great views of the lake. Perfect for quiet retreat. Short uphill walk to Main Street to visit the Jigoku, which was amazing. Best to have dinner in hotel as choices on Main Street limited.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love this hotel

This is very nice and comfortable hotel. We happened to stay in Japanese style room. It is spacious and the lake view was wonderful from room.

8/10 Good

David, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing Hotel

Very good accommodation. Staff helped as best as possible with English speaking customer. Very comfortable and helpful for any needs during stay. Provided delivery and pick up by hotel transportation to village area for shoppoing and restaurants.

10/10 Excellent

Ryan, Los angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent for a relaxing getaway

Super service, super facilities for a ryokan. The only downside is that I was there alone and it was a bit lonely. No communal activities. Bit great for a couple or family

4/10 Poor

youngsup

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

SUI WING

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間對出有個湖景非常漂亮,環境清靜
Stayed 1 night in May 2025

8/10 Good

ひとみ

Traveled with family
Liked: Staff & service, amenities
今回で3回目の東園宿泊、今回は新緑の季節でホテル横の池、新緑、鳥のさえずりが癒しになった。 朝食に地元産のビーツのスムージーも頂け色も綺麗で身体に良い感じでした。 今回、食事は朝食のみでしたが眺め、スタッフの対応、御料理も満足でした。
Stayed 1 night in May 2025

10/10 Excellent

kumi

Traveled with family
Liked: Amenities
小鳥のさえずりと露天風呂のせせらぎの音のみ　窓を閉めるとその音もせず　静寂　 新緑と広がる水面の美しさ。 夜も朝もテレビをつけることなく　静寂と景色の美しさに浸っていました　非常に贅沢な時間を過ごすことができました。スタッフのみなさんも素晴らしかったです
Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Tetsuya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

食事が最高

改装済みの部屋もありますが、改装していない部屋に泊まった為、古い設備でしたが食事は最高です。サービスもとても良かったです。
Stayed 1 night in Apr 2025

10/10 Excellent

Kyunghee

Traveled with group
Liked: Cleanliness, staff & service
버스 정류장까지 송영 서비스가 무척 좋았어요.
Stayed 1 night in Apr 2025

8/10 Good

MAMORU

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

歴史を感じられる旅館

受付は少し無愛想だったが、その他のスタッフは親しみが有り良い体験が出来た。 部屋や浴場は流石に少し古さは感じられる。
Stayed 1 night in Mar 2025

8/10 Good

masayasu

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Yuk sun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

KAZUO

Traveled with family
Liked: Cleanliness
よかったです。近かったら何回でも伺いたいです。、
Stayed 1 night in Feb 2025