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Oaks Hervey Bay Resort and Spa

4.5 star property

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Exterior
Premier Apartment, 2 Bedrooms | 1 bedroom, in-room safe, desk, blackout drapes
Exterior
View from room
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Gym
  • Spa
  • Pool
  • Washer

Explore the area

Map
569 Charlton Esplanade, Urangan, QLD, 4655
  • Urangan Pier
    ‪3 min walk‬
  • Hervey Bay Botanic Garden
    ‪19 min walk‬
  • Great Sandy Straits Marina
    ‪20 min walk‬
  • Hervey Bay, QLD (HVB)
    ‪9 min drive‬

Room options

View all photos for Premier Apartment, 2 Bedrooms

1 bedroom, in-room safe, desk, blackout drapes

Premier Apartment, 2 Bedrooms

  • 947 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for Apartment, 3 Bedrooms, Ocean View

Apartment, 3 Bedrooms, Ocean View | 1 bedroom, in-room safe, desk, blackout drapes

Apartment, 3 Bedrooms, Ocean View

  • 1550 sq ft
  • 3 bedrooms
  • 3 bathrooms
  • Ocean view
  • Sleeps 7
  • 2 King Beds and 1 Queen Bed OR 1 King Bed, 2 Twin Beds and 1 Queen Bed

View all photos for Apartment, 1 King Bed, Pool View

View from room

Apartment, 1 King Bed, Pool View

  • 786 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Apartment, 1 Bedroom

View from room

Premier Apartment, 1 Bedroom

  • 807 sq ft
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom, Ocean View

Apartment, 1 Bedroom, Ocean View | 1 bedroom, in-room safe, desk, blackout drapes

Apartment, 1 Bedroom, Ocean View

  • 785 sq ft
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 3 Bedrooms, Pool View

1 bedroom, in-room safe, desk, blackout drapes

Apartment, 3 Bedrooms, Pool View

  • 1550 sq ft
  • 3 bedrooms
  • 3 bathrooms
  • Sleeps 7
  • 2 King Beds and 1 Queen Bed OR 1 King Bed, 2 Twin Beds and 1 Queen Bed

View all photos for Premier Apartment, 3 Bedrooms

1 bedroom, in-room safe, desk, blackout drapes

Premier Apartment, 3 Bedrooms

  • 1550 sq ft
  • 3 bedrooms
  • 3 bathrooms
  • Ocean view
  • Sleeps 7
  • 2 King Beds and 1 Queen Bed OR 1 King Bed, 2 Twin Beds and 1 Queen Bed

View all photos for Apartment, 2 Bedrooms, Pool View

1 bedroom, in-room safe, desk, blackout drapes

Apartment, 2 Bedrooms, Pool View

  • 947 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for Apartment, 2 Bedrooms, Ocean View

Apartment, 2 Bedrooms, Ocean View | 1 bedroom, in-room safe, desk, blackout drapes

Apartment, 2 Bedrooms, Ocean View

  • 926 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for Penthouse, 3 Bedrooms

1 bedroom, in-room safe, desk, blackout drapes

Penthouse, 3 Bedrooms

  • 4747 sq ft
  • 3 bedrooms
  • 3 bathrooms
  • Sleeps 7
  • 2 King Beds and 1 Queen Bed OR 1 King Bed, 2 Twin Beds and 1 Queen Bed

Three Bedroom Apartment with Ocean View

  • Sleeps 6
  • 1 Queen Bed and 3 King Beds

View all photos for Two Bedroom Apartment with Pool View

1 bedroom, in-room safe, desk, blackout drapes

Two Bedroom Apartment with Pool View

  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for Two Bedroom Apartment with Ocean View

1 bedroom, in-room safe, desk, blackout drapes

Two Bedroom Apartment with Ocean View

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Premier Three Bedroom Apartment with Ocean View

1 bedroom, in-room safe, desk, blackout drapes

Premier Three Bedroom Apartment with Ocean View

  • Sleeps 6
  • 1 Queen Bed and 3 King Beds

View all photos for One-Bedroom with Pool View

1 bedroom, in-room safe, desk, blackout drapes

One-Bedroom with Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Premier Two Bedroom Apartment with Ocean View

1 bedroom, in-room safe, desk, blackout drapes

Premier Two Bedroom Apartment with Ocean View

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Three Bedroom Penthouse

1 bedroom, in-room safe, desk, blackout drapes

Three Bedroom Penthouse

  • Sleeps 6
  • 3 King Beds and 1 Queen Bed

View all photos for Three Bedroom Apartment with Pool View

Bathroom | Separate tub and shower, jetted tub, free toiletries, hair dryer

Three Bedroom Apartment with Pool View

  • Sleeps 6
  • 1 Queen Bed and 3 King Beds

Premier One Bedroom Apartment with Ocean View

  • Sleeps 2
  • 1 King Bed

View all photos for One-Bedroom with Ocean View

1 bedroom, in-room safe, desk, blackout drapes

One-Bedroom with Ocean View

  • Sleeps 2
  • 1 King Bed

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About this property

Oaks Hervey Bay Resort and Spa

4.5-star aparthotel in Urangan
Spend the day catching some rays at the nearby beach, relaxing by one of Oaks Hervey Bay Resort and Spa's 2 outdoor swimming pools, or pampering yourself at the full-service spa. Each apartment boasts a private hot tub and a jetted tub, while offering a washer/dryer and a sitting area. Guests will find a kitchen with a refrigerator, an oven, a stovetop, and a microwave. Weekly housekeeping is available.
Oaks Hervey Bay Resort and Spa offers 67 air-conditioned accommodations with private hot tubs and washers/dryers. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. 42-inch flat-screen televisions come with satellite channels and first-run movies. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

2 outdoor swimming pools are on site along with a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Mineral Earth has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Oaks Hervey Bay Resort and Spa features 2 outdoor swimming pools and a health club. Dining is available at the restaurant and guests can grab coffee at one of the 2 coffee shops/cafes. The aparthotel also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with wireless Internet access (surcharge).

Business amenities at this 4.5-star property consist of a business center, meeting rooms, and limo/town car service. Event facilities measuring 11 square feet (1 square meters) include a conference center. This luxury aparthotel also offers spa services, a terrace, and a vending machine. Complimentary self parking is available on site.

Oaks Hervey Bay Resort and Spa is a smoke-free property.

Bayswater Bistro - This bistro serves lunch and dinner. Guests can enjoy drinks at the bar.
Salt Cafe - This café serves breakfast and lunch.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Filipino, Korean, Spanish

Property amenities

Beach

  • Sandy beach (direct access)
  • Beach towels

Pool/Spa

  • 2 outdoor pools
  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Full-service spa
  • Heated pool
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Pool loungers
  • Prenatal massages
  • Private hot tub
  • Sauna
  • Sports massages
  • Swedish massages
  • Thai massages

Internet

  • Available in the apartment: WiFi (AUD 5 per 24-hour period)
  • Available in some public areas: WiFi (AUD 5 per 24-hour period)

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Family friendly

  • Children stay free (see details)
  • Crib: AUD 20 per night

Restaurants on site

  • Bayswater Bistro
  • Salt Cafe

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop
  • Toaster

Dining

  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant
  • Room service (limited hours)
  • Snack bar/deli

Bedrooms

  • Bedroom
  • Bedsheets provided
  • Rollaway/extra bed: AUD 59 per night

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Towels provided

Living spaces

  • Living room
  • Separate sitting area

Entertainment

  • 42-inch flat-screen TV with cable/satellite channels
  • First-run movies

Outdoor areas

  • Furnished balcony/patio
  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Business center
  • Conference center (11 square feet of space)
  • Desk
  • Meeting rooms

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • ATM
  • Blackout drapes
  • Concierge services
  • Hair salon
  • Housekeeping (weekly)
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a shopping district
  • In the city center
  • In the suburbs
  • Near the airport
  • Near the ocean
  • On the bay
  • On the waterfront

Things to do

  • Bicycle parking
  • Gym
  • Health club
  • Heated pool
  • Bicycle rentals nearby
  • Boat tours nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Segway rentals/tours nearby
  • Snorkeling nearby
  • Whale watching nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 5 floors
  • 67 units
  • At least 80% lighting from LEDs
  • Banquet hall
  • Bicycle parking
  • Built in 2007
  • Energy-saving switches in guestrooms
  • Garden
  • Local artist showcase
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open daily from 6:30 AM - 9:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 59.0 per night
Cribs (infant beds) are available for AUD 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: AUD 5 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: AUD 5 per 24-hour period (rates may vary)
  • Housekeeping is available for an additional fee
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 59.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Peppers Pier
Oaks Resort Hervey Bay Urangan
Peppers Pier Resort Urangan
Peppers Pier Urangan
Oceans Resort & Spa Hervey Bay, Australia - Urangan
Peppers Pier Resort, Hervey Bay Hotel Hervey Bay
Oceans Resort Urangan
Oceans Urangan
Oaks Resort Hervey Bay
Oaks Hervey Bay Urangan
Oaks Hervey Bay
Oaks Resort Hervey Urangan
Oaks Hervey Bay Resort Spa
Oaks Resort Spa Hervey Bay
Oaks Hervey Bay Spa Urangan
Oaks Hervey Bay Resort and Spa Urangan
Oaks Hervey Bay Resort and Spa Aparthotel
Oaks Hervey Bay Resort and Spa Aparthotel Urangan

Oaks Hervey Bay Resort and Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1119 out of 1740 reviews
Rating 8 - Good. 460 out of 1740 reviews
Rating 6 - Okay. 106 out of 1740 reviews
Rating 4 - Poor. 37 out of 1740 reviews
Rating 2 - Terrible. 18 out of 1740 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Simranjot

Traveled with family
Nice pool, had an apartment but there were fine flies roaming around in kitchen and toilets.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sheree

Liked: Cleanliness, property conditions & facilities
The pool view room was a great choice. Close to food options and a walk along the pier.
Stayed 1 night in Dec 2024

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Staff were attentive, informative & friendly. Pools were great , grounds kept well. There was nothing that i didnt like about property.
Stayed 1 night in Nov 2024

4/10 Poor

Ross

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed in room 3, there was NO wifi and NO phone reception on either Telstra or Optus. I even bought a 4G router with high gain antennas, no reception. The resort was nice, but I needed wifi / internet / phone, and did not get it.
Stayed 2 nights in Nov 2024

8/10 Good

Susan

Liked: Cleanliness, room comfort
Very nice property we enjoyed our 8 nights very much.
Stayed 7 nights in Nov 2024

10/10 Excellent

Jodie

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

james

Liked: Cleanliness, property conditions & facilities
Comfortable stay with courteous staff. Spacious room but shower in round tub awkward and dangerous for elderly. Also floor transition s from rug to tile painful to step on. Overall enjoyable stay.
Stayed 2 nights in Nov 2024

4/10 Poor

Olabode

Traveled with family
Disliked: Room comfort
A TERRIBLE EXPERIENCE IN HERVEY BAY
The checkin experience was terrible, the keys did not work, the room number on the checkin instructions was different from the one with the hotel security, however the keys did not open either room! Generally, the hotel needs a facelift! The building looks old as well as the lifts and the rooms
Stayed 2 nights in Nov 2024

6/10 Okay

Deidre

Traveled with partner
Liked: Property conditions & facilities
All the good quality ingredients were there, however, the baking process lacked some heat. A few things that need attention - the shower over the spa bath is a big no. Water all over. Door to bathroom is already rotting at the bottom. A small thing such as the ice tray was not filled, so for a 1 or 2 night stay, no ice. Third and biggest issue was the bedding. Sheet, inner duvet topped with another loose sheet is also a big no! It was hot, so wanted to sleep with sheet only. Separating the sheet from the inner duvet and later trying to draw the duvet up is not exactly hygienic, as you end up with a bare inner which probably gets made up again for next guests. (Personally also did not enjoy that all the balconies look over the pool and face each other.) Check-in service was great.
Stayed 2 nights in Oct 2024

10/10 Excellent

Iris

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Tracey

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Didn’t like that they had overbooked. We had booked a one bedroom pool apartment. We were sent down a few stinking hot corridors to eventually find our room. We were put in a two bedroom apt but told if we touched any of the second room stuff we would be billed .. only had two thin bath towels. NO POOL TOWELS. It’s almost like an air b and b. Lounge good. Kitchen good. Shower has seen better days .. beds are super hard. Aircon only in lounge area. Doesn’t quite cool apt. We were put in a room that was directly next to the kids pool so didn’t feel we had privacy .. disappointed. It was one of the top rated hotels in hervey bay… Both restaurants out the front were very good. Great food.
Stayed 2 nights in Oct 2024

10/10 Excellent

Alannah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay the view was amazing excellent facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Mike

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Nano

Liked: Cleanliness, amenities, property conditions & facilities
Had a lovely extra long weekend and met up with old friends. Everything was very comfortable and the suite had all the basics you would need. Internet a bit dodgy but other than that was great and staff were extremely lovely and friendly. View was excellent. Well done guys, I would definitely recommend to friends and family and will be back.
Stayed 3 nights in Oct 2024

8/10 Good

Shane

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property. Great views, walkable.
Stayed 1 night in Sep 2024

8/10 Good

Matthew, Maple Ridge

Traveled with partner
Liked: Cleanliness, amenities
Pretty good place, but the WiFi was atrocious! Couldn’t review maps or basic websites. Kept cutting in and out.
Stayed 1 night in Oct 2024

8/10 Good

Kym

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great views
Stayed 1 night in Oct 2024

10/10 Excellent

Belinda

Liked: Cleanliness, property conditions & facilities
Great stay- would stay again
Stayed 3 nights in Oct 2024

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect place to relax and unwind
Stayed 2 nights in Sep 2024

10/10 Excellent

Roslyn

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Only issue was their internet was very weak…they need to upgrade the network
Stayed 3 nights in Sep 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Spacious apartment with all the facilities we required. Easy access to and from pool area as well as esplanade.
Stayed 4 nights in Sep 2024

10/10 Excellent

Kerryn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
The staff were fabulous, very welcoming and helpful. The room was just what we needed last minute. Family friendly hotel, the heated pool was a hit with my grandson. Would definitely stay again.
Stayed 2 nights in Aug 2024

6/10 Okay

Scott

Traveled with family and small children, Traveled with family
Liked: Amenities
Overall quite good. Room we stayed in was in need of a bit of attention. The couches are old and carpets need replacing. The resort itself was great and pools excellent.
Stayed 4 nights in Aug 2024