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Grand Mercure Urumqi Hualing

4.5 star property

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December 2024
January 2025

Photo gallery for Grand Mercure Urumqi Hualing

Superior Room, No View | Premium bedding, minibar, in-room safe, rollaway beds
Indoor wedding
Exterior
Lobby
Property amenity

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Free WiFi
    Free WiFi
  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
No. 109, Xihong East Road, Ürümqi, Xinjiang, 830000
  • Hongshan Park
    14 min walk
  • Hongshan Arena
    19 min walk
  • Xinjiang Uygur Autonomous Region Museum
    5 min drive
  • Urumqi (URC-Diwopu Intl.)
    25 min drive

Room options

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, rollaway beds

Deluxe Room

  • 409 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room

Premium bedding, minibar, in-room safe, rollaway beds

Executive Room

  • 409 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, rollaway beds

Deluxe Room

  • 409 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, rollaway beds

Deluxe Room

  • 409 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room

Premium bedding, minibar, in-room safe, rollaway beds

Executive Room

  • 409 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Premium bedding, minibar, in-room safe, rollaway beds

Superior Room

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Premium bedding, minibar, in-room safe, rollaway beds

Superior Room

  • 344 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Suite

Premium bedding, minibar, in-room safe, rollaway beds

Superior Suite

  • 624 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Hilton Urumqi

Pool
Parking included
Free WiFi
Restaurant
4.1 out of 5, Very Good, (41)
The price is $83
per night
$96 total
includes taxes & fees
Dec 8 - Dec 9
Hilton Urumqi

About this property

Grand Mercure Urumqi Hualing

4.5-star hotel in Ürümqi City Centre
This smoke-free hotel features 3 restaurants, a nightclub, and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a complimentary children's club are onsite. Housekeeping is available on request.
Grand Mercure Urumqi Hualing offers 250 accommodations with minibars and safes. Beds feature premium bedding. Televisions come with premium satellite channels and pay movies.

Bathrooms include bathrobes and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include complimentary newspapers and complimentary bottled water. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Grand Mercure Urumqi Hualing features a sauna and a fitness center. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This 4.5-star property offers access to a business center and meeting rooms. This luxury hotel also offers a nightclub, spa services, and a complimentary children's club. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site, along with a car charging station.

Grand Mercure Urumqi Hualing is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
CAFE VERANDA - This buffet restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner.
SIM THAI RESTAURANT - This theme restaurant specializes in Burmese cuisine. Open 24 hours. Open daily.
LOULAN CHINESE RESTAURANT - This restaurant specializes in Chinese cuisine. Open 24 hours. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CNY 128 for adults and CNY 64 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • CAFE VERANDA
  • LOULAN CHINESE RESTAURANT
  • SIM THAI RESTAURANT

Things to do

  • Billiards/pool table
  • Free children's club
  • Gym
  • Karaoke
  • Nightclub
  • Sauna
  • Shopping
  • Tennis

Family friendly

  • Free children's club
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Spa

  • In-room massages

Accessibility

  • Elevator

More

  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Sofa bed

Bathroom

  • Bathrobes
  • Hair dryer
  • Towels provided

Entertainment

  • Pay movies
  • TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free daily newspapers
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 4 PM

Check-out

Check-out before 2 PM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 180 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 128 for adults and CNY 64 for children
  • Airport shuttle fee: CNY 160 per vehicle (one way)
  • Rollaway bed fee: CNY 180 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Grand Mercure Hualing
Grand Mercure Hualing Hotel
Grand Mercure Hualing Hotel Urumqi
Grand Mercure Urumqi
Grand Mercure Urumqi Hualing
Grand Mercure Urumqi Hualing Hotel
Mercure Urumqi Hualing Urumqi
Grand Mercure Urumqi Hualing Hotel
Grand Mercure Urumqi Hualing Ürümqi
Grand Mercure Urumqi Hualing Hotel Ürümqi

Grand Mercure Urumqi Hualing Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 29 out of 75 reviews" "
Rating 8 - Good. 35 out of 75 reviews" "
Rating 6 - Okay. 6 out of 75 reviews" "
Rating 4 - Poor. 5 out of 75 reviews" "
Rating 2 - Terrible. 0 out of 75 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

MK, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only negative thing about this Hotel is that despite we were accommodated on the Non-smoking Floor, the corridor is often filled with cigarette smoke which also found their way into the room. Very annoying and unhealthy.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facilities, not so great location
Loved the room - great facilities, comfortable bed. A nuisance that you couldn’t just walk out of the hotel to take a pleasant stroll. Needed to take a taxi everywhere, and while they are very cheap, it makes it a bit more of an effort to go out. Hardly any English is spoken so Westerners need to make sure they get hotel staff to write down where you wish to go for the taxi driver.
Stayed 3 nights in Oct 2018

8/10 Good

Bradford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Alternative to American Brands
The hotel is very modern and clean. The breakfast buffet was so good I also did the dinner buffet which was equally as good. Y126 for hotel guests. It is walking distance (longish) to the famous provincial museum, but it is closed Mondays, the day I was there. It was a very easy walk to Red Hill aka Red Mountain Park. Pleasant walk to the top and back. Get directions to the North Gate. My only annoyance was that it was very hard to find any staff that spoke any English. There were a few but hard, in most cases not terribly fluent. Owned by Korean Accor hotels. Location is very central, but the location on top of the commercial center was kind of strange. But all the commerce nearby was interesting.
Stayed 2 nights in Oct 2018

10/10 Excellent

Lilian

Liked: Cleanliness, staff & service, room comfort
10 day visit
I stayed in the hotel for 10 days. The was friendly and helpful. Only thing that is a not very inconvenient is that I have to walk to the street to find taxi.
Stayed 2 nights in Oct 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Wash basin leaking , bathroom water doesn’t flow. Toilet doesn’t flush well
Stayed 1 night in Oct 2018

8/10 Good

Chi hang Savio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but need improvement
Everything is great about the hotel except the tap water. The running water has impurities. They need to clean the water pipes. I thought it happens to the area, but I stayed at other hotel in Urumqi and the water was fine.
Stayed 3 nights in Sep 2018

6/10 Okay

Kathryn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good location. I’d stay elsewhere.
Don’t bother upgrading to a different room. The executive lounge is just a space- no amenities or attendant. I would not stay here again. I was able to find someone who spoke English easily.
Stayed 3 nights in Sep 2018

10/10 Excellent

Filo, Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, rooms are big, atm in the hotel lobby and travel agency inside the hotel.
Stayed 6 nights in Sep 2018

6/10 Okay

S.BEK, Uzbekistan

Liked: Staff & service
Generally hotel is OK, mostly suitable for make furniture and alike shopping. Breakfast is good. Rooms also OK.
Stayed 3 nights in Aug 2018

10/10 Excellent

Sharif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
I enjoy this hotel. This is the only hotel where I stay when I travel to Urumqi. Rates are very good compared to the type of hotel it is. Very friendly staff despite the paranoid nature of authorities in Xinjiang towards foreigners. The staff does a very good job of making me feel comfortable.
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Good stay!
The hotel is good compared to others in the region however took very long to Check in. Otherwise the hotel staff is very accomodating and helpful. There are also nice restaurants inside the hotel
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We reach this hotel, we feel very comfortable, door man and receptionist are very helpful.
Stayed 4 nights in May 2018

6/10 Okay

Adeeb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Odd place
This is a strange hotel. It is built atop a "shopping centre", i.e., a five-storey bazaar (which offers, among other things, a great choice of bathroom fixtures!) and has no direct street access. You go down a long traffic ramp and then you end up on a crowded street with nothing in the way of restaurants or shopping. And despite the Grand Mercure label, this is still far from being an international hotel. Some of the staff speak English (almost none speak Uyghur), but turning in some laundry turned into a routine Monty Python could not have dreamed up. The lobby lounge does not exist, nor does the roof garden. And they don't believe in credit or credit cards. They swiped my card for 500 RMB when I checked in. When that ran out, they came and locked up the minibar (which I had no intention of using anyway) and refused to let me charge anything to my room. Cash only from then on. On the plus side, the breakfast was very good and the rooms are large and very pleasant.

6/10 Okay

Hoo

Disliked: Staff & service, property conditions & facilities

8/10 Good

Rajaram, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, good service
Good hotel, good service. Guest relations manager Wang was very helpful. Amanda is wonderful with guests as always. Breakfast is a bit pricey at RMB 128 and except Mr Wang and Amanda, no one else really speaks English. Otherwise, a very good hotel.

10/10 Excellent

Nili B.

Liked: Cleanliness, staff & service, room comfort
Awesome trip
The hotel staff was great. The Hotel Manager Daniel, who is an American went out of his way to help us with communication, transportation and a late check out. The buffet dinner was great too. A great place to stay and a great value for your money. Nili & Richard

10/10 Excellent

ChangCheng, Boston, MA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Urumqi
Excellent price, location, and service! Located near Urumqi Museum and HungShan Park both are very interesting places to visit. The crew is super nice and even packed us unexpected breakfast at 5:40AM on the day we checked out! We really appreciated it. We know the local time is 2 hours behind Beijing time. The hotel serve breakfast at 7AM usually. We have an early flight at 8AM but due to security takes time we have to leave the hotel at 6AM. We also stayed with a group in another 5 star hotel in Urumqi but we like Grand Mercure better.

10/10 Excellent

Lee, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Friendly staff n good service

8/10 Good

Tim, Adelaide, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Off To a Slow Start
Things got to a slow start as there were no details of my booking which took some considerable time to sort out. The upside to this was that I was upgraded from a standard room to a palatial room on the top floor. Also the general experience also improved. This is extremely well priced hotel with very good facilities.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great! Want to stay again!
We arrived at the hotel around 12:00 noon, the porter helped with our luggage. We were given our room key/card immediately despite the check in time is 2:00 PM. We were amazed when we walked in the hallway seeing the lights went on one by one while we passed by other rooms. Beautiful doors! The room is very clean, large and elegant . It is equipped with not only bathrobe but also up to date technology supply--- better than many other five star hotels. It's located in a kind of noisy area, but we didn't hear any during our stay. Actually, I think its location is very convenient---restaurant and shopping mall are right in front of the hotel.

8/10 Good

martin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and quite
This hotel offers a modern experience in the heart of Urumqi.The rooms are what yu would expect in any first world 5 star hotel. It is set up high and away from the busy roads.

8/10 Good

George, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the parks and markets.
We were greeted by courteous staff with warm smiles. Check-in was smooth. Staff at the counter provided pertinent information for exploring the neighborhood.

10/10 Excellent

grandma , austin texas

Liked: Cleanliness, staff & service, room comfort
Enjoy! Comfort and luxury at a great price!
Here to visit family and it was a very nice retreat at end of busy days to come back to quiet and great place to relax

10/10 Excellent

JOHN, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travelling in Xinjiang.
Perfect for travelling Wulumuqi area, checked out for one night of 4 night booking to go on unexpected trip. Luggage looked after whilst away. Good breakfast, kept going back for more. 5 minutes from down town by taxi. Excellent street food near front of hotel. Recommend.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stopover Stay
I only stayed one night, arriving at around 7:30pm and leaving by 11:30am the next day, but the hotel was exceptionally clean and well serviced. I also was able wander through nearby alleyways for Xinjiang's famous 羊肉串儿 and to walk to the Xinjiang museum in the morning. I highly recommend this hotel based on my very short stay.