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DoubleTree by Hilton Utica

4.0 star property

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Photo gallery for DoubleTree by Hilton Utica

Lobby
Lobby
Dining
Exterior
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
$214
includes taxes & fees
Feb 8 - Feb 9

Explore the area

View in a map
102 Lafayette Street, Utica, NY, 13502
  • Place, Utica Memorial Auditorium
    ‪5 min walk‬
  • Place, Stanley Theater
    ‪7 min walk‬
  • Place, Saranac Brewery
    ‪15 min walk‬
  • Airport, Rome, NY (RME-Griffiss Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 1 Queen Bed

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

9.0 out of 10
Wonderful
(20 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | 1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed

9.2 out of 10
Wonderful
(10 reviews)
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | 1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds

8.2 out of 10
Very good
(22 reviews)
  • 463 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Corner

1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Corner

9.0 out of 10
Wonderful
(9 reviews)
  • 463 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed

1 bedroom, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Bathtub

8.0 out of 10
Very good
(4 reviews)
  • 463 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible, Bathtub

Studio Suite, 1 King Bed, Accessible, Bathtub | 1 bedroom, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed, Accessible, Bathtub

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Hearing)

1 bedroom, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Corner (Hearing)

Room, 2 Queen Beds, Accessible, Corner (Hearing) | 1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Corner (Hearing)

  • 463 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

8.0 out of 10
Very good
(2 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Mobility & Hearing, Roll-in Shower)

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible (Mobility & Hearing, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 355 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed w/Personal Fitness Studio

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed w/Personal Fitness Studio

  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Jetted Tub

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Suite, 1 King Bed, Jetted Tub

  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Corner Queen Room with Two Queen Beds

  • Sleeps 4

King Room

  • Sleeps 2

2 Queen Beds Room

  • Sleeps 4

Mobility Accessible 2 Queen Room with Tub

  • Sleeps 4

Hearing Accessible King Studio Suite

  • Sleeps 2

Hearing Accessible Corner 2 Queen Room with Panoramic View

  • Sleeps 4

King Fitness Studio Suite

  • Sleeps 3

Queen Room With Mobility/Hearing Accessible Tub

  • Sleeps 2

1 Queen Mobility/Hearing Acc Roll In Shower

  • Sleeps 2

1 King Studio Suite Whirlpool Bath-Sofa Bed

  • Sleeps 3

Studio King Suite with Mobility Accessible Tub

  • Sleeps 2

1 King Studio Suite-Fridge-Sofa Bed

  • Sleeps 2

Queen Room

  • Sleeps 2

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About this property

DoubleTree by Hilton Utica

4-star Utica hotel walkable to Utica Memorial Auditorium
Along with a restaurant, this hotel has a 24-hour fitness center and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, coffee/tea in a common area, and a business center. Housekeeping is available on request.
DoubleTree by Hilton Utica offers 112 accommodations with laptop-compatible safes and safes. 50-inch LED televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 6600 square feet (613 square meters) include conference space. This luxury hotel also offers a 24-hour fitness center, a vending machine, and multilingual staff. Complimentary self parking is available on site, along with a car charging station.

DoubleTree by Hilton Utica has designated areas for smoking.

Continental breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 8:00 AM and 11:00 AM.
DoubleTree by Hilton Utica has a restaurant on site.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Historic Hotels of America.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 4-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 8:00 AM to 11:00 AM on weekends; USD 6.50 to 15.95 for adults and USD 6.50 to 14.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 6,600 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (27 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (32 inches high)
  • Phone accessibility kit
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 14 floors
  • Ballroom
  • Banquet hall
  • Built in 1912
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
4 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 6.50 to 15.95 for adults, and USD 6.50 to 14.95 for children
  • Rollaway bed fee: USD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free in-room WiFi has a 4-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ascend Collection Utica
Utica Ascend Collection
DoubleTree Hilton Utica Hotel
DoubleTree Hilton Utica
DoubleTree by Hilton Utica Hotel
DoubleTree by Hilton Utica Utica
DoubleTree by Hilton Utica Hotel Utica

DoubleTree by Hilton Utica Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 569 out of 1000 reviews
Rating 8 - Good. 272 out of 1000 reviews
Rating 6 - Okay. 86 out of 1000 reviews
Rating 4 - Poor. 42 out of 1000 reviews
Rating 2 - Terrible. 31 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

Michael

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Very disappointed with check in. Arrived at 2:15 which admittedly is bit early for their 3:00 policy. We were told rooms were being cleaned and that was okay. However, it was 2 hours before we finally got our room. Apparently a hockey team were allowed to stay in their rooms until 3:00. This is not acceptable when they have new guests expecting a room be ready. Totally blame this on the management of this hotel. We rarely give bad reviews, but in this case feel it was justified.
Stayed 1 night in Oct 2025

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were very happy with the upgrades of the hotel and the rooms since the last time we stayed there 11 years ago. Everything was clean, comfortable and well maintained. It was nice to stay in a place with some character and history too. The best thing about the stay was the staff. Virtually everyone, from the front desk, maids, bartender at the restaurant, and even the maintenance guy we met in the elevator was genuinely nice and accommodating to us. The only suggestion I have is an upgrade of the tp.
Stayed 3 nights in Oct 2025

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Restaurants near by. Convenient parking.
Stayed 1 night in Oct 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy check in. Hotel very nice, location convenient.
Stayed 1 night in Oct 2025

8/10 Good

John, ARDMORE

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy and dinner was good.
Stayed 1 night in Oct 2025

10/10 Excellent

Andrew

Stayed 1 night in Oct 2025

10/10 Excellent

Lenora L.

Liked: Cleanliness, property conditions & facilities
Arrived around 2 am and was serviced as though it was 4 pm.
Stayed 1 night in Oct 2025

8/10 Good

Peter

Liked: Staff & service, property conditions & facilities
The carpets on the floor we was on didn’t seem vacuumed there were gold fish smashed on the floor for 2 days.
Stayed 1 night in Oct 2025

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Lisa

Stayed 1 night in Oct 2025

2/10 Terrible

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was charged by both hotels.com and the hotel itself for my stay
Stayed 1 night in Oct 2025

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Adriana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Hotel but short staffed

This is a gorgeous old building. The hotel itself is great. It seemed like they were very short staffed, especially in the restaurant where one person was both cooking and waiting tables. Also there is no free wifi, even for guests.
Stayed 1 night in Sep 2025

10/10 Excellent

Robert

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful old style hotel! The renovations that were done were exquisite and we enjoyed our stay very much we booked a corner room which was very spacious with great amenities..we liked the easy parkng and accessibility. Do not hesitate to book a stay at this “back in time “ gem!!!
Stayed 2 nights in Sep 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The alarm clock went off before 6 in the morning in my room. That piss me of. Could not fall back to sleep after that.
Stayed 1 night in Sep 2025

8/10 Good

marjorie

Traveled with partner
I liked my stay I think yall just need a pool
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Christopher, Barre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fellow at a nearby bar told us that The Doubletree used to be the Hotel Utica and was one of the first hotels in the city. It has great original architecture and features! They’ve definitely done a great job of keeping the original feel with modern amenities. I will definitely stay here again.
Stayed 1 night in Aug 2025

8/10 Good

Kalli, Raritan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pulled into parking lot and a homeless woman approached us begging. That evening there were people hanging in the streets and a lot of police — 5 police cars.
Stayed 2 nights in Aug 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic place to stay!

Gorgeous historical hotel! The DoubleTree Cookie was delicious! Beautiful room! And clean too!
Stayed 1 night in Aug 2025

10/10 Excellent

Augusta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous hotel
Stayed 2 nights in May 2025

6/10 Okay

Andrew

Liked: Room comfort
Disliked: Staff & service

Disappointing

Only way to describe our stay was disappointing. We stayed 3 nights and we were out of the room all day. We requested housekeeping both days, once from the front desk. That didn’t happen and since that didn’t work we requested cleaning directly from a housekeeper the next. Nothing. After a long day all you want to do is take a nice shower and go to sleep in a made bed. I had to go to the front desk and request clean towels. If you are planning to stay here I would recommend a to revise your plan and stay somewhere else.
Stayed 3 nights in Jul 2025

8/10 Good

Kristin

Traveled with family and small children
Liked: Amenities
Beautiful, historic building. Comfortable and clean. The area is a little sketchy but I never felt unsafe.
Stayed 1 night in Jul 2025