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Burrstone Inn, an Ascend Collection Hotel

3.0 star property

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Photo gallery for Burrstone Inn, an Ascend Collection Hotel

Meeting facility
Standard Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes
Dinner served
Premium bedding, in-room safe, desk, blackout drapes
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Pool
  • Gym
  • 24/7 front desk
$137
includes taxes & fees
Sep 28 - Sep 29

Explore the area

View in a map
1777 Burrstone Rd, New Hartford, NY, 13413
  • Utica College
    ‪8 min walk‬
  • Saranac Brewery
    ‪5 min drive‬
  • Stanley Theater
    ‪5 min drive‬
  • Rome, NY (RME-Griffiss Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(29 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed with Sofa bed, Non Smoking

8.8 out of 10
Excellent
(22 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(48 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Burrstone Inn, an Ascend Collection Hotel

3-star Utica hotel with restaurant
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a seasonal outdoor pool. Housekeeping is available on request.
Burrstone Inn, an Ascend Collection Hotel offers 100 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Burrstone Inn, an Ascend Collection Hotel features a fitness center and a seasonal outdoor pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

This 3-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 3792 square feet (341 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and gift shops/newsstands. Guests can use the outdoor pool at a partner property. Complimentary uncovered self parking is available on site, along with a car charging station.

Burrstone Inn, an Ascend Collection Hotel is a smoke-free property.

A complimentary buffet breakfast is served between 6:00 AM and 9:00 AM on weekdays.
Beer Garden - This restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Beer Garden

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool (guest access)
  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • 3,792 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Hand-held showerhead
  • In-room roll-in shower
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1990
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Sunday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet, per night, plus a one-time cleaning fee of USD 50
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 35 per pet, per night plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Holiday Inn Utica
Holiday Inn Utica Hotel
Holiday Inn Utica Hotel New Hartford
Holiday Inn Utica New Hartford
Utica Holiday Inn
New Hartford Holiday Inn
Holiday Inn New Hartford Hotel New Hartford
Holiday Inn Utica
Burrstone Inn, Ascend Hotel Collection Hotel
Burrstone Inn, Ascend Hotel Collection New Hartford
Burrstone Inn, Ascend Hotel Collection Hotel New Hartford

Burrstone Inn, an Ascend Collection Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 504 out of 1012 reviews
Rating 8 - Good. 313 out of 1012 reviews
Rating 6 - Okay. 103 out of 1012 reviews
Rating 4 - Poor. 53 out of 1012 reviews
Rating 2 - Terrible. 39 out of 1012 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

karin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Isiah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came during karaoke night so I thought it was going to ruin my night because I’m so use to hotels with super thin walls I thought for sure the music would be unbearable. Nope, didn’t hear as much as a peep in my room. I absolutely love quiet hotel rooms and I base my ratings on that and the smell of the room. Fantastic hotel to stay!!!
Stayed 2 nights in May 2025

8/10 Good

Charleeann

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Nice little story they didn’t have a party in the hallway, which made it a little uncomfortable going back-and-forth to the room
Stayed 1 night in May 2025

6/10 Okay

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel was fine. However, the bathroom clearly needed updating with the shower finish peeling along with the caulk around it. There was also a mildew odor to the bathroom.
Stayed 1 night in May 2025

8/10 Good

Susan

Traveled with family
Check in and out was fine! Lobby furniture could be updated as well as new carpet. Overall the room was good.
Stayed 1 night in May 2025

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Mohamed

Business traveler, Traveled with family
Liked: Cleanliness
Very nice people the room very clean and comfortable the breakfast so good
Stayed 2 nights in May 2025

10/10 Excellent

Etan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Terrible lighting in the room. The TV didn't work. The advertised free cookies were mostly absent. The breakfast was great! The food in the Beer Garden was terrific!
Stayed 2 nights in May 2025

10/10 Excellent

Terri

Traveled with family
Disliked: Amenities
The area is good. The room had a musty moldy damp smell. The TV could have more channels and the air conditioner just made the room smell more like damp cat
Stayed 1 night in May 2025

4/10 Poor

Mike

Traveled with pets, Traveled with family
Disliked: Amenities
Very outdated property which had an odor throughout. The room, hallway and elevator all smelled. They were stingy on the towels but would give you more if requested. Front desk was almost always vacant-no employees around. Breakfast was mediocre at best. Carpet in room almost felt wet-i wore shoes 100% of the time. Bed was comfortable but the sheets and blanket(if you want to call it that) seemed way to small for the bed and paper thin. Don’t recommend staying here!!!!
Stayed 2 nights in May 2025

8/10 Good

MARICHU

Liked: Cleanliness, amenities
The location in perfect where ever you want to go to Utica.
Stayed 1 night in May 2025

10/10 Excellent

Sandra

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The locati I n was in a safe area near colleges and restaurants.
Stayed 1 night in May 2025

8/10 Good

Randall

Stayed 4 nights in May 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Michelle

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was neat and clean. Staff was very friendly and helpful.
Stayed 1 night in May 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean roo. With helpful staff
Stayed 1 night in May 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

JOHN

Liked: Staff & service
I was there 6 nights and room cleaned 1 time even after requesting it be cleaned more. Unacceptable
Stayed 6 nights in Apr 2025

8/10 Good

EILEEN

No towel racks in bathroom!- no place to hang up wet/damp towels Lighting was poor in room. Had 2 seats with table in corner of room but no lamp/light to use there to read. Bed light dim not bright enough to read in bed.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Robert

Liked: Staff & service, property conditions & facilities
We found a used, filthy dish and water bottle behind the night table by the bed. We threw it in the trash.
Stayed 2 nights in Apr 2025

10/10 Excellent

Daneda, Geneva

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was cheerful and out of their way helpful. Room was very clean, it was a very pleasant stay.
Stayed 2 nights in Apr 2025

8/10 Good

Jennifer

Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We found this a perfectly clean and comfortable spot to stay while visiting our daughter at college. The staff was very helpful and we will definitely be staying here again.
Stayed 1 night in Apr 2025