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Quality Inn & Suites New Hartford - Utica

2.5 star property

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Photo gallery for Quality Inn & Suites New Hartford - Utica

Free daily continental breakfast
Free daily continental breakfast
Lobby
Reception
Standard Room, 2 Double Beds, Non Smoking | Individually decorated, individually furnished, desk, blackout drapes

Reviews

7.2 out of 10
Good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
$91
includes taxes & fees
Jan 25 - Jan 26

Explore the area

View in a map
141 New Hartford St, New Hartford, NY, 13413
  • Place, New Hartford Recreation Center
    ‪6 min walk‬
  • Place, Utica College
    ‪2 min drive‬
  • Place, Sangertown Square
    ‪2 min drive‬
  • Airport, Rome, NY (RME-Griffiss Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | Individually decorated, individually furnished, desk, blackout drapes

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Individually decorated, individually furnished, desk, blackout drapes

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(43 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Non Smoking (2 Double beds, 1 Sofa Bed)

Suite, Non Smoking (2 Double beds, 1 Sofa Bed) | Individually decorated, individually furnished, desk, blackout drapes

Suite, Non Smoking (2 Double beds, 1 Sofa Bed)

8.4 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Individually decorated, individually furnished, desk, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Individually decorated, individually furnished, desk, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking

7.8 out of 10
Good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Individually decorated, individually furnished, desk, blackout drapes

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn & Suites New Hartford - Utica

New Hartford hotel with free breakfast
This hotel features a fitness center, a 24-hour front desk, and an arcade/game room. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a garden and a vending machine.
Quality Inn & Suites New Hartford - Utica offers 65 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Each accommodation is individually furnished and decorated. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations and complimentary toiletries.

This New Hartford hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a fitness center, a vending machine, and an arcade/game room. Onsite self parking is complimentary. A total renovation of this property was completed in August 2022.
A complimentary continental breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Arcade/game room
  • Gym

Family friendly

  • Arcade/game room

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Renovated entire property - August 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30.00 per pet, per night, plus a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: USD 150 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators

Property is also known as

New Hartford Hotel Hotel
New Hartford Hotel New Hartford
New Hartford Hotel Hotel New Hartford

Quality Inn & Suites New Hartford - Utica Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 230 out of 704 reviews
Rating 8 - Good. 190 out of 704 reviews
Rating 6 - Okay. 128 out of 704 reviews
Rating 4 - Poor. 70 out of 704 reviews
Rating 2 - Terrible. 86 out of 704 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn't use the gym or work spaces
Stayed 2 nights in Oct 2025

10/10 Excellent

DOMENIC

hotel was clean and quiet
Stayed 1 night in Oct 2025

8/10 Good

David

Liked: Cleanliness
Stayed 2 nights in Oct 2025

6/10 Okay

Tom

Traveled with partner
Liked: Staff & service
Check in was good, friendly staff. Room looks good, AC works well, but found hair in the shower, the metal bedframe sideboard is strange and you bang it with your foot every time you get in bed (CLANG), plus makes a squeaky sound when you roll over. Could hear next door neighbors talking as if the adjoining door was open. (it wasn't) Good shopping and restaurants nearby.
Stayed 1 night in Oct 2025

8/10 Good

Lynda

Disliked: Cleanliness, amenities, property conditions & facilities
Overall, not clean
Stayed 1 night in Oct 2025

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes, it was a clean room and shops were nearby. A great experience all the way around.
Stayed 2 nights in Sep 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff and rooms were great. We were in a room near an exit and every time someone opened the door, it made a loud whistle. Pretty annoying but other than that, great room and price.
Stayed 1 night in Sep 2025

10/10 Excellent

Edward

Traveled with group
Liked: Cleanliness, staff & service, amenities
The staff were so very pleasant and helpful from check in to checkout-- quick efficient helpful and patient with any questions we had. The young woman at the breakfast offering was beyond helpful as I was confused with the waffle maker -- she could se my confusion and rushed right over and did it for me-- as well as the woman waiting after me-- she did hers also -- she was busying about and helping and making sure all was well -- special kudos to her-- I'm so sorry I don't have her name -- it was the morning of the 26th about 8:30 AM?? All was great -- thank you so much
Stayed 1 night in Sep 2025

2/10 Terrible

Jeremy

Stayed 1 night in Sep 2025

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
There is really nothing nearby
Stayed 1 night in Sep 2025

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 2 nights in Sep 2025

4/10 Poor

Dawn

Traveled with family
Disliked: Cleanliness, amenities
Carpeting in halls smells , not a good impression
Stayed 2 nights in Sep 2025

2/10 Terrible

CL

Disliked: Cleanliness, amenities, property conditions & facilities
The person at check in was friendly and polite. He also offered to help me with the tv because he said it was complicated. My room was what was once 2 rooms, I think in the old Rodeway motel. It was big, and was a suite. I used the bathroom and started looking around-I saw that Iit wasn’t very clean. Then I noticed stuff on the floor of the room, and it obviously hadn’t been swept or mopped. My room was on street level, and had been renovated, but I didn’t feel secure, and the area was sketchy. I took all of my things out of the room, and left. Even though it cost me a one night charge, I went with my gut, which told me “nope”.
Stayed 1 night in Sep 2025

8/10 Good

monty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Penni

Stayed 1 night in Sep 2025

2/10 Terrible

Maria

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't do it

A total slum - seriously! No elevator. The room is nasty. the furniture is decrepit and falling apart. I was afraid to sit on the sofa because it's filthy. Had to stay the night because it was late & had children with me. Went down for breakfast and we were locked out of the room - so had to go back up & down stairs. Parking lot & outdoor area feel unsafe.
Stayed 1 night in Aug 2025

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Lydia

Traveled with family
Liked: Staff & service
Comfortable bed with fridge and microwave. New hairdryer and bathroom mirror. Some dust bunnies on the walls, thin towels with stains . Very loud from neighboring rooms/slamming doors in the middle of the night.
Stayed 2 nights in Sep 2025

6/10 Okay

Valerie, Maywood

Liked: Cleanliness, staff & service, property conditions & facilities
Thin walls, heard dog barking and load tv or conversations late at night.
Stayed 1 night in Sep 2025

10/10 Excellent

Jacqueline

Stayed 3 nights in Sep 2025

8/10 Good

Rudolph

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Fair
Stayed 2 nights in Sep 2025

6/10 Okay

Dennis

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is only average, the breakfast is very limited and the amenities are below expectations. If I had to do it again I would spend a few more dollars and book a better property.
Stayed 3 nights in Sep 2025

8/10 Good

Brennan

Liked: Cleanliness, amenities
Its all good
Stayed 2 nights in Sep 2025

2/10 Terrible

Krysten

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not recommend, the manager was very rude. Told us we could not stay here with our kids. Weird symbols on some of the doors in red- as a woman with kids this was a red flag. Sounded like an exorcist was happening in one of the rooms. Manager did not seem worried at all. Beds are on metal frames, smelt like cheap purple fabuloso. Which to me they’re just trying to make it smell like it’s clean rather than taking the time to properly clean
Stayed 1 night in Sep 2025

2/10 Terrible

Courtney

Stayed 1 night in Sep 2025