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Quality Inn & Suites New Hartford - Utica

2.5 star property

Choose dates to view prices

Photo gallery for Quality Inn & Suites New Hartford - Utica

Relax in a comfortable seating area with sofas and a small table, featuring a fireplace and a modern kitchen in the background.
Stunning hallway with high ceilings, light fixtures, and framed artworks.
Cozy up by the fireplace in this inviting living room, featuring a fireplace, comfortable seating, and a stylish herringbone-patterned floor.
Relax in a stylish room with a large bed, bedside table, and bathroom featuring a sink, mirror, and towel rack.
Guests enter a stylish lobby with a reception desk and two doors leading to guest rooms, featuring a geometric tile floor and recessed lighting.

Reviews

7.0 out of 10
Good

Popular amenities

  • Gym
  • Pet friendly
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
141 New Hartford St, New Hartford, NY, 13413
  • Utica College
    ‪2 min drive‬
  • Saranac Brewery
    ‪5 min drive‬
  • Stanley Theater
    ‪5 min drive‬
  • Rome, NY (RME-Griffiss Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | 1 bedroom, individually decorated, individually furnished, desk

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

1 bedroom, individually decorated, individually furnished, desk

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | 1 bedroom, individually decorated, individually furnished, desk

Standard Room, 2 Double Beds, Non Smoking

7.2 out of 10
Good
(23 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Non Smoking (2 Double beds, 1 Sofa Bed)

Suite, Non Smoking (2 Double beds, 1 Sofa Bed) | 1 bedroom, individually decorated, individually furnished, desk

Suite, Non Smoking (2 Double beds, 1 Sofa Bed)

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(31 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

1 bedroom, individually decorated, individually furnished, desk

Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn & Suites New Hartford - Utica

New Hartford hotel with free breakfast
This hotel features a fitness center, a 24-hour front desk, and an arcade/game room. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a garden and a vending machine.
Quality Inn & Suites New Hartford - Utica offers 65 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Each accommodation is individually furnished and decorated. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations and complimentary toiletries.

This New Hartford hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a fitness center, a vending machine, and an arcade/game room. Onsite self parking is complimentary. A total renovation of this property was completed in August 2022.
A complimentary continental breakfast is served each morning between 6:00 AM and 9:00 AM.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Arcade/game room
  • Gym

Family friendly

  • Arcade/game room

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Renovated entire property - August 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30.00 per pet, per night, plus a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: USD 150 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators

Property is also known as

New Hartford Hotel Hotel
New Hartford Hotel New Hartford
New Hartford Hotel Hotel New Hartford

Quality Inn & Suites New Hartford - Utica Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 146 out of 486 reviews
Rating 8 - Good. 131 out of 486 reviews
Rating 6 - Okay. 89 out of 486 reviews
Rating 4 - Poor. 56 out of 486 reviews
Rating 2 - Terrible. 64 out of 486 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Timothy

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Kilsy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not very clean, everything is outdated and old. I expected it to be a little bit better for the price they charge.
Stayed 1 night in Apr 2025

10/10 Excellent

jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel!

Check in staff was very courteous and professional. Hotel was very clean. Will definitely stay at again.
Stayed 1 night in Apr 2025

10/10 Excellent

Emma

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great, but staff not at desk majority of time
Stayed 3 nights in Mar 2025

10/10 Excellent

sharon

Stayed 1 night in Feb 2025

8/10 Good

Stephanie

Traveled with group, Business traveler
Liked: Staff & service, property conditions & facilities
Very basic, what we needed for the price. However, room had an odd smell
Stayed 1 night in Apr 2025

6/10 Okay

Jessika

Liked: Staff & service
Stayed 1 night in Apr 2025

4/10 Poor

Christine

Traveled with family
Disliked: Cleanliness, amenities
It was close to my daughters, no elevator, staff rude, older place but clean enough, no coffee pod in one of our room, sons pillows never came. Wouldn't go back.
Stayed 2 nights in Mar 2025

10/10 Excellent

Dorothea

Liked: Amenities
Breakfast was good staff was excellent
Stayed 2 nights in Mar 2025

10/10 Excellent

Koumong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Jose

Liked: Room comfort
Stayed 1 night in Mar 2025

8/10 Good

Eric

Business traveler
Liked: Amenities
The room was clean, the bed was comfortable and the breakfast was good. I would come back to this hotel
Stayed 1 night in Mar 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

David

Liked: Cleanliness, staff & service

Price

Stayed 1 night in Mar 2025

10/10 Excellent

David

Stayed 1 night in Mar 2025

10/10 Excellent

Luis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is by so far my favorite place to stay
Stayed 1 night in Jan 2025

6/10 Okay

Paul

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Price was good. No elevator with two floors. Bathroom fans very loud , turn light on the fan goes on ,no separate control. Remote control didnt work. Light switch when you enter room did not turn on anything.
Stayed 2 nights in Mar 2025

2/10 Terrible

Jennifer

Disliked: Staff & service
Stayed 1 night in Mar 2025

2/10 Terrible

Jamiee

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horribly dirty

The room was disgusting. There was blood on the towels. I don’t even know what was on the sheets. The bathroom was literally disgusting. We had to sleep on top of the comforters and we would have left, but it was very late and my daughter was exhausted. I made two reservations at the same time as my daughter will be attending college in the area and was hoping to establish a place to stay when I visit and they would not allow me to cancel my next one. Horrible service and VERY NASTY PLACE. Breakfast was literally two rotten apples and stale cereal! Do yourself a favor and DO NOT WASTE YOUR MONEY! I didn’t sleep at all due to the fact that I felt like something was crawling on me. Again if it wasn’t extremely late and my daughter was exhausted and we needed to be able to get to her College for the day we would have left!
Stayed 1 night in Feb 2025

6/10 Okay

Ricki L

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Rich

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Eric, San Diego

Stayed 1 night in Jan 2025

8/10 Good

Teddiz

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast
Stayed 2 nights in Feb 2025