This hotel features a fitness center, a 24-hour front desk, and an arcade/game room. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a garden and a vending machine.
Quality Inn & Suites New Hartford - Utica offers 65 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Each accommodation is individually furnished and decorated. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations and complimentary toiletries.
This New Hartford hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.
Recreational amenities at the hotel include a fitness center.
Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a fitness center, a vending machine, and an arcade/game room. Onsite self parking is complimentary. A total renovation of this property was completed in August 2022.
A complimentary continental breakfast is served each morning between 6:00 AM and 9:00 AM.
Languages
English, Hindi
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Free self parking on site
Wheelchair-accessible parking available
Food and drink
Free continental breakfast available daily 6:00 AM to 9:00 AM
Things to do
Arcade/game room
Gym
Family friendly
Arcade/game room
Conveniences
24-hour front desk
Vending machine
Guest services
Housekeeping (daily)
Outdoors
Garden
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Stair-free path to entrance
Upper floors accessible by stairs only
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible registration desk
More
2 floors
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Bathroom
Free toiletries
Private bathroom
Shower/bathtub combination
Towels provided
Entertainment
Flat-screen TV
Food and drink
Coffee/tea maker
More
Air conditioning
Desk
Desk chair
Free local calls
Free long-distance calls
Individual decor
Individual furnishings
Iron/ironing board
Phone
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21
Check-out
Check-out before 11:00 AM
Late check-out subject to availability
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of USD 30.00 per pet, per night, plus a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Children and extra beds
Children are welcome
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Cash deposit: USD 150 per accommodation, per stay
We have included all charges provided to us by the property.
Optional extras
Pet deposit: USD 50 per stay
Pet fee: USD 30.00 per pet, per night
Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
We should mention
This property does not have elevators
Property is also known as
New Hartford Hotel Hotel
New Hartford Hotel New Hartford
New Hartford Hotel Hotel New Hartford
Quality Inn & Suites New Hartford - Utica Reviews
Reviews
6.8
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Staff were friendly. Room was clean and comfortable!
Nancy
Stayed 2 nights in Sep 2024
2/10 Terrible
Kathleen
Traveled with family
Sep 22, 2024
Disliked: Amenities
Kathleen
Stayed 2 nights in Sep 2024
8/10 Good
Jill
Traveled with family
Sep 22, 2024
Liked: Cleanliness, staff & service, amenities
Convenient and clean. The room did have a slight smell I couldn’t identify and the water from the tap tasted like metallic chemicals. The staff was great and I felt perfectly safe
Positives: The bed was comfortable and the staff members are nice. They offer a breakfast. Short drive to local eateries/coffee.
Negatives: Minimal soundproofing, you hear all doors opening and slamming shut. Odd smell in the room coming from the curtains. Breakfast wasn’t the best, coffee comes out of a machine that uses instant coffee and tastes terrible.
Friendly and helpful front desk staff. Super small bathroom but still clean and in working order. I’m sort of a secluded location so not really in walking distance to much, but clean and quiet and would stay there again.
This place is terrible. Hallways smelled like urine. Multiple rooms had door cracked open with tv on full blast. Outside building property poorly maintained. Weeds overgrown and parking scattered with garbage. Homeless people wandering parking lot looking for cigarette butts. Lobby area filled with elderly people that lived there. Hotel doubles as housing for DSS.. That would be nice to know before booking property. Room pillows smelled like dog. Turned on the heat and it smelled like a cigarette was stuck in the heater. The ONLY redeeming quality was the front staff women was super sweet and kind. I won’t be staying at this place again. For an extra $20 you can stay at a much nicer place. Place is way too overpriced.
The overall cleanliness of the room was not up to standard. There was dirt in areas that like behind chairs that don’t get cleaned often enough. My wife who is very sensitive to smells, said it smelled like there had been animals in the room. The mirror light in the bathroom was not functioning which I did mention to the manager. It seemed like there may have been people staying in the motel long-term - perhaps having been displaced from homes due to some weather-related emergency. There was a general air of unkemptness about the whole place - even the parking area and surroundings, which lent to a feeling of insecurity.
We stayed in suite which was nice. The room was clean and we had plenty of space. My only suggestion is the bathroom with the toilet and shower is super small and could be updated. Breakfast was good and had plenty of options!
Colette
Stayed 2 nights in Aug 2024
6/10 Okay
Danping
Traveled with family and small children
Aug 28, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
We stayed here for one night just because we needed a place to stop on our roadtrip. We arrived at around midnight and the area felt incredibly unsafe. The atmosphere wasn’t great and my children didn’t feel safe either. The front desk woman was very kind and the service was excellent, but the actual hotel itself is very run down and old. There is no elevator so if you have luggage, be prepared to haul it yourself up the stairs. Our room was fortunately renovated so it was clean and had everything we needed, but I don’t think we would ever come back.
Staying at the Quality Inn was very convenient for our 2 day stay in New Hartford. The suite was spacious and accommodated 3 of us comfortably. The breakfast was varied - eggs, waffles, yogurt, pastries, cereals and started off our day nicely.
The only thing that was somewhat difficult for us (70 yrs old) was the lack of an elevator.
Other than that the hotel was most acceptable.
Taco Bell and Applebees were next door so we could walk to get supper.
Very dirty under the bed mattresses. Beds had a metal skirting that banged when you got close to the bed. Room was very cramped with real poor lighting. Drapes were old and had cracks that light shown through. Hair dryer looked dirty. Refrigerator wasn't working. Breakfast was OK with a waffle machine, but the eggs were cold.. There was a micro wave to warm food up.