Hotel Chao

2.5 star property

Choose dates to view prices

Room options

View all photos for Standard Double Room

Standard Double Room | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Double Room

  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Single Room, 1 Bedroom (Small)

Desk, blackout drapes, iron/ironing board, free WiFi

Basic Single Room, 1 Bedroom (Small)

  • 108 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for 7 Person Room

7 Person Room | Desk, blackout drapes, iron/ironing board, free WiFi

7 Person Room

  • Sleeps 7
  • 3 Double Beds and 1 Twin Bed

View all photos for City Double Room, Hot Tub

City Double Room, Hot Tub | Desk, blackout drapes, iron/ironing board, free WiFi

City Double Room, Hot Tub

  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Family Room

Comfort Family Room | Desk, blackout drapes, iron/ironing board, free WiFi

Comfort Family Room

  • 301 sq ft
  • Sleeps 6
  • 3 Double Beds

View all photos for Comfort Triple Room

Comfort Triple Room | Desk, blackout drapes, iron/ironing board, free WiFi

Comfort Triple Room

  • 140 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Comfort Quadruple Room

Comfort Quadruple Room | Desk, blackout drapes, iron/ironing board, free WiFi

Comfort Quadruple Room

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed and 2 Twin Beds

View all photos for Double Room (Small)

Desk, blackout drapes, iron/ironing board, free WiFi

Double Room (Small)

  • 129 sq ft
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Deluxe Double Room, Hot Tub

Deluxe Double Room, Hot Tub | Jetted tub

Deluxe Double Room, Hot Tub

  • 178 sq ft
  • Sleeps 2
  • 1 Double Bed

Similar properties

Room

Bastion Hotel Utrecht

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
3.7 out of 5, Good, (888)
The price is $96
per night
$113 total
includes taxes & fees
Mar 8 - Mar 9
Bastion Hotel Utrecht

About this property

Hotel Chao

Utrecht hotel with coffee shop/cafe
A snack bar/deli, a sauna, and a coffee shop/cafe are available at this hotel. WiFi in public areas is free. Other amenities include a 24-hour front desk, express check-out, and a front-desk safe.
Hotel Chao offers 18 air-conditioned accommodations with hair dryers and irons/ironing boards. 40-inch flat-screen televisions come with cable channels. This Utrecht hotel provides complimentary wireless Internet access. Housekeeping is provided daily.
Recreational amenities at the hotel include a sauna.
Dining options at the hotel include a coffee shop/cafe and a snack bar/deli. Wireless Internet access is complimentary. This Utrecht hotel also offers a sauna, a vending machine, and room service (during limited hours).
Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), Dutch, English, German, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: EUR 10.95 per person
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Sauna
  • Spa tub

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • No elevator

More

  • 3 floors

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 15

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The check-in location differs from the property location; go to: [at the cafetaria]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per day
Service animals are welcome, and are exempt from fees
1 total (up to 88 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • An effective city/local tax rate of 8.50 percent will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately EUR 10.95 per person
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a security system

We should mention

This property does not have elevators

National rating

This property does not have a Netherlands Tourist Board rating. For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

CHAO BB B&B Utrecht
CHAO BB B&B
CHAO BB Utrecht
Hotel-Chao.nl B&B Utrecht
Hotel-Chao.nl B&B
Hotel-Chao.nl Utrecht
Hotel Chao.nl
Hotel-Chao.nl Hotel Utrecht
Hotel-Chao.nl Hotel
Hotel Chao.nl
Hotel Chao Hotel
Hotel Chao Utrecht
Hotel Chao Hotel Utrecht

Hotel Chao Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 19 out of 105 reviews
Rating 8 - Good. 35 out of 105 reviews
Rating 6 - Okay. 33 out of 105 reviews
Rating 4 - Poor. 13 out of 105 reviews
Rating 2 - Terrible. 5 out of 105 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

GERMAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Nov 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic, affordable rooms a short walk from the old city. Pleasant staff, always quick to respond Typical narrow/steep Dutch stairs to rooms need to navigated with care
Stayed 2 nights in Sep 2024

10/10 Excellent

Christian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT Value
Great value for the money. Excellent location . 10 -15 minute walk to everything. Room size was adequate for a couple. Wifi was EXCELLENT and nice hot showers. Will definitely stay again. Staff very nice.
Stayed 2 nights in Nov 2023

6/10 Okay

Victor

Stayed 1 night in Aug 2023

10/10 Excellent

Danny

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

2/10 Terrible

Bahaaiden

Stayed 1 night in Feb 2022

10/10 Excellent

Dragos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay.
Stayed 1 night in Nov 2020

4/10 Poor

EY

Traveled with family and small children, Business traveler
Disliked: Amenities, property conditions & facilities
This was the smallest room I've ever stayed at a hotel. Unfortunately since we had just travelled from a different continent and were looking for a temporary stay while we look for an apartment had a lot of luggage. With 1 double bed and 1 so-called twin and with 3 people in the room it was like canned sardines. Some other rooms looked slightly bigger but for some reason we ended up with the tiniest. Luckily it was ground floor so I was spared the weight lifting. Last 2 nights the HVAC system did not work (had to manually reduce the mechanical heater to cool the room down) No microwave in the room and staff would not replenish the coffee/sugar etc without being asked. Never got extra pillow/comforter either even after asking. I have lived in all sorts of hotels/motels and in a few countries as well but this was literally the most claustrophobic experience of my life. For 100+ EUR per day I do expect a slightly bigger room. This is not central London or Tokyo
Stayed 5 nights in Dec 2019

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noce stay
My stay was generally good. The room was very clean but unfortunately my particular room smelt of acetone, perhaps from a previous guest. The shower could've have been a bit warmer bit the flow of water was very good.You just need to watch out for the leathal stairs.
Stayed 5 nights in Sep 2019

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great stay very friendly staff
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place but not a lot around the area to do
Good room and good facilities. The local area doesn't have a lot to offer so be prepared to check in and then head back into town if you want an evening out.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely stay in Utrecht! Nice location relatively close to the centre. The hotel was comfortable and clean and had a very nice shower.
Stayed 1 night in Feb 2019

4/10 Poor

Peter

Disliked: Staff & service, property conditions & facilities, room comfort
It is only basic rooms behind a cafe - which did not serve breakfast and was not open when I arrived. Free WiFi was terrible - did not work where the desk in the room was
Stayed 1 night in Dec 2018

8/10 Good

Yik, Malaysia

Liked: Cleanliness, staff & service, room comfort
Not too far from city centre. Room and bathroom are small but it has everything I needed. The downside was I had to check-out at 10am but there's no luggage storage facilities.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Too narrow bathroom
While the location is great, our family room had four beds, one of which was lumpy. My main complaint is that the bathroom was so narrow that I had to do gymnastics to get undressed. No kidding! Also, knees will touch the wall while on the toilet.
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
could use a sign
It was exactly as one would expect for a 2.5-star place. There was no sign for "Hotel-Chao," bc the hotel consists of some rooms above a small diner/cafeteria. Otherwise, the place was clean and worked for us. This place was more expensive than the 4-star hotel we stayed in another college town in NL, so I wouldn't say it was the most cost-effective. But it worked fine for the one night we needed a place in Utrecht.
Stayed 1 night in Jul 2018

4/10 Poor

A

Liked: Cleanliness
Disliked: Property conditions & facilities
No frills hotel
Staying at Hotel Chao is very much a no-frills experience. The hotel essentially consists of some rooms that are connected to a takeaway restaurant/cafe. There is no front desk or reception; keys are collected from a member of staff within the restaurant. The staff are nice enough and were willing to bring food to the room. The bedroom and private bathroom were clean and tidy and my sleep was peaceful. There was, however, a little oddness with the bedroom: I was staying there alone but there were six beds (four singles and a twin bed) in the room. This meant that the room was a little cramped. No complaints other than that.
Stayed 1 night in May 2018

8/10 Good

Mark

Liked: Cleanliness
Okay for station and university area
The hotel is friendly but has limited facilities.

8/10 Good

AJ , london

Liked: Cleanliness, staff & service
A 20 minute walk from the centre and very clean
We were happy with the room which while very basic was very clean and comfortable. Little natural light but it's only a place to sleep so that was ok. Staff were very helpful.

8/10 Good

arno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good and cheap place
Good place for a short stay, close to bus stations, less than 10 mintes ot the Central Station and the area is quiet. The staff was friendly and took phone contact on the same day.

8/10 Good

Kam Ping, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy stay
I only stayed there for a night, the staff was very friendly and helpful, downstairs was a restaurant operated by the family. Easily accessible and quiet surroundings, the teapot and teabags provided made the stay very homey.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice for a short stay
looked a little suspect at start, being on top of a cafe, but pleasant service and they took you to your room. Good explanation of important info and always around to assist if needs be. Had a balcony on my room, which was nice in the brief moment of sunshine but also welcome as able to smoke without having to trudge out of the building. Clean comfortable and a good size room.

6/10 Okay

Barbro, Penarth

Liked: Cleanliness, staff & service, room comfort
A stop on my way from Wales to Sweden by car. Very helpful with direction from the ferry and next day to find my next motorway to Germany. Provided sandwiches, fruit and cake for my breakfast in my room, which also had tea facilities.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place but it's a B&B not hotel. Staff are great only problem was the very steep stairs.