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JR East Hotel Mets Utsunomiya

3.0 star property

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Photo gallery for JR East Hotel Mets Utsunomiya

Hallway
Property entrance
Reception
Reception
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
  • Restaurant

Explore the area

Map
1-23 Kawamuko-cho, Utsunomiya, Tochigi, 321-0965
  • Utsunoiya Futaarayama Jinja Shrine
    ‪16 min walk‬
  • Utsunomiya Central Park
    ‪3 min drive‬
  • Tochinoki Family Land
    ‪10 min drive‬

Room options

View all photos for Residential Twin Room, Non Smoking (For 4 Guests)

Blackout drapes, free WiFi, bed sheets

Residential Twin Room, Non Smoking (For 4 Guests)

  • 398 sq ft
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

View all photos for Single Room, Non Smoking (For 1 Guest)

Blackout drapes, free WiFi, bed sheets

Single Room, Non Smoking (For 1 Guest)

  • 205 sq ft
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Single Room, Non Smoking (For 2 Guests)

Blackout drapes, free WiFi, bed sheets

Single Room, Non Smoking (For 2 Guests)

  • 205 sq ft
  • Sleeps 3
  • 1 Large Twin Bed

View all photos for Deluxe Single Room, Non Smoking (For 1 Guest)

Blackout drapes, free WiFi, bed sheets

Deluxe Single Room, Non Smoking (For 1 Guest)

  • 226 sq ft
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Twin Room, Non Smoking (For 1 Guest)

Blackout drapes, free WiFi, bed sheets

Twin Room, Non Smoking (For 1 Guest)

  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room, Non Smoking (For 2 Guests)

Blackout drapes, free WiFi, bed sheets

Twin Room, Non Smoking (For 2 Guests)

  • 344 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Twin Room, Non Smoking (For 3 Guests)

Blackout drapes, free WiFi, bed sheets

Twin Room, Non Smoking (For 3 Guests)

  • 344 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Twin Room, Non Smoking (For 1 Guest)

Blackout drapes, free WiFi, bed sheets

Deluxe Twin Room, Non Smoking (For 1 Guest)

  • 301 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Twin Room, Non Smoking (For 2 Guests)

Blackout drapes, free WiFi, bed sheets

Deluxe Twin Room, Non Smoking (For 2 Guests)

  • 301 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Residential Twin Room, Non Smoking (For 1 Guest)

Blackout drapes, free WiFi, bed sheets

Residential Twin Room, Non Smoking (For 1 Guest)

  • 398 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Residential Twin Room, Non Smoking (For 3 Guests)

Blackout drapes, free WiFi, bed sheets

Residential Twin Room, Non Smoking (For 3 Guests)

  • 398 sq ft
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Residential Twin Room, Non Smoking (For 2 Guests)

Blackout drapes, free WiFi, bed sheets

Residential Twin Room, Non Smoking (For 2 Guests)

  • 398 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Double Room, Non Smoking (For 1 Guest)

Blackout drapes, free WiFi, bed sheets

Double Room, Non Smoking (For 1 Guest)

  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Non Smoking (For 2 Guests)

Blackout drapes, free WiFi, bed sheets

Double Room, Non Smoking (For 2 Guests)

  • 258 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Concept Double Room, Non Smoking (For 1 Guest)

Blackout drapes, free WiFi, bed sheets

Concept Double Room, Non Smoking (For 1 Guest)

  • 366 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Concept Double Room, Non Smoking (For 2 Guests)

Blackout drapes, free WiFi, bed sheets

Concept Double Room, Non Smoking (For 2 Guests)

  • 366 sq ft
  • Sleeps 3
  • 1 Double Bed

Deluxe Single Room Non Smoking

  • Sleeps 2
  • 1 Queen Bed

Ladies Single Room

  • Sleeps 2
  • 1 Twin Bed

Twin Room Non smoking

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

Concept Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room Non smoking

Blackout drapes, free WiFi, bed sheets

Double Room Non smoking

  • Sleeps 2
  • 1 Queen Bed

Deluxe Twin Room-Non-Smoking

  • Sleeps 2
  • 2 Twin Beds

Single Room Non smoking

  • Sleeps 2
  • 1 Double Bed

Residential Twin Room

  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed

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Public bath

CANDEO HOTELS UTSUNOMIYA

  • Spa
  • Free WiFi
  • Air conditioning
  • Breakfast available
4.5 out of 5, Wonderful, (655)
The price is $90
per night
$99 total
includes taxes & fees
Apr 8 - Apr 9
CANDEO HOTELS UTSUNOMIYA

About this property

JR East Hotel Mets Utsunomiya

3-star Utsunomiya hotel with 4 restaurants
4 restaurants, a fitness center, and dry cleaning are available at this hotel. WiFi in public areas is free. Other amenities include laundry facilities and a 24-hour front desk. Housekeeping is available on request.
JR East Hotel Mets Utsunomiya offers 158 accommodations with slippers and hair dryers. Flat-screen televisions come with pay movies. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is provided on request.
Recreational amenities at the hotel include a fitness center.
Dining is available at one of the hotel's 4 restaurants. Public areas are equipped with complimentary wireless Internet access. This Utsunomiya hotel also offers a fitness center, laundry facilities, and dry cleaning/laundry services.
JR East Hotel Mets Utsunomiya has 4 restaurants on site.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (JPY 1,000 per night)

Food and drink

  • 4 restaurants

Things to do

  • Gym

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels
  • Pay movies

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Nearby parking fee: JPY 1000 per night (164 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

JR-EAST METS UTSUNOMIYA
JR EAST HOTEL METS UTSUNOMIYA
Jr Mets Utsunomiya Utsunomiya
JR East Hotel Mets Utsunomiya Hotel
JR East Hotel Mets Utsunomiya Utsunomiya
JR East Hotel Mets Utsunomiya Hotel Utsunomiya

JR East Hotel Mets Utsunomiya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 631 out of 1000 reviews
Rating 8 - Good. 274 out of 1000 reviews
Rating 6 - Okay. 69 out of 1000 reviews
Rating 4 - Poor. 15 out of 1000 reviews
Rating 2 - Terrible. 11 out of 1000 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Aivie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Location is convenient. Hotel is good, no complain.
Stayed 2 nights in Dec 2024

8/10 Good

Crina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
Excellent value for this hotel. It was clean, comfortable, rooms well sized, great shower, great location. I had breakfast there and it was very nice. The business lounge could do with some improvements e.g. coffee, tea, snacks available and some more tables where to sit and work.
Stayed 2 nights in Nov 2024

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a welcoming and great experience
Stayed 2 nights in Nov 2024

6/10 Okay

Emily

Traveled with partner
Liked: Cleanliness, amenities
I chose this hotel because I wanted to stay at a somewhat decent hotel close to the train station. It was very convenient since it was literally at the train station and close to many shops and restaurants. The room was quite small and had no bells and whistles, but it's what I expected. The room was clean which was most important to me. My only complaint about the room was that there were only two pillows — one for me and one for my husband. So, sleeping wasn't very comfortable. In terms of the staff, I felt like they did their job but I didn't get the type of customer service that I was used to at other hotels where I stayed in Japan. This is why I rated it as average. The highlight of this hotel, however, was that there is a nice , roomy lounge area. It was perfect since I had family visiting and I obviously couldn't host in my room. Coffee was also available in the lounge.
Stayed 1 night in Oct 2024

10/10 Excellent

Anne Kathlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been to 10 hotels for my holiday here in Japan but this is the best so far!
Stayed 1 night in Oct 2024

6/10 Okay

Kalyani, Chennai

Traveled with partner
Liked: Cleanliness, staff & service
Great Location and good amenities. Our room (406) had a very weird layout with the bed against the wall which made it impossible for the second person to get off the bed without disturbing the other. Also, had to go up a step to get into the toilet. Not sure how other rooms are configured.
Stayed 2 nights in Oct 2024

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Neil, Althorne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are comfortable & clean. Excellent breakfast.
Stayed 3 nights in Aug 2024

10/10 Excellent

Dean, Honolulu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in Utsunomiya station with easy access to train and bus. Many good restaurants within walking distance.
Stayed 9 nights in Aug 2024

6/10 Okay

Zelle

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
It was convenient place for travelers. But uncleaned room. A lot of hairs. Bunch of hair with the hair blower.
Stayed 1 night in Aug 2024

10/10 Excellent

Jean

Traveled with family
Liked: Property conditions & facilities
Great location. Great stay.
Front desk service was excellent. Only complaint I would have is the pillows are too flat. The mattress is hard but I didn’t have any problem sleeping on it. The bathroom amenities were wonderful. I would stay here again for sure.
Stayed 1 night in Aug 2024

10/10 Excellent

Naoko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the breakfast buffet. Great selections of food for the price. Workers were really nice too. Will definitely stay there again next time.
Stayed 5 nights in Jun 2024

10/10 Excellent

Shuko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed residence room which has a small sink, refrigerator and even washing machine. It was very quiet even right next to a train station. We love it and would love to come back
Stayed 4 nights in Jun 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Dragos, Newmarket

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Takashi, Dublin

Stayed 2 nights in May 2024

10/10 Excellent

Takeo, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Good !
Stayed 1 night in May 2024

10/10 Excellent

Yuri, highland park

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Get the breakfast - it's very good, especially the japanese option
Stayed 3 nights in Apr 2024

8/10 Good

Hak Kwong, Richmond Hill

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Conveniently located; efficient check-in; spacious room; helpful staff
Stayed 1 night in Apr 2024

10/10 Excellent

Weng Yee

Stayed 1 night in Apr 2024

10/10 Excellent

Mayumi

Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice, spacious and at a reasonable price.
Stayed 2 nights in Apr 2024

10/10 Excellent

Virginia Vanessa

Stayed 1 night in Mar 2024

10/10 Excellent

Dean, Honolulu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location at Utsunomiya station overlooking Shinkansen lines.
Stayed 7 nights in Mar 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Convenience Convenience Convenience
The location of the hotel is perfect. Everywhere is walkable, with a variety of different shops and restaurants around. The check in and check out service needs improvement, as I would prefer staff to assist with the process and not rely on a full self service. The coin laundry is also easy to use, but probably not enough for the amount of rooms. Would be good if the TV could check the status of the laundry cycle. Other than that, would recommend this hotel if you visit Utsonmiya.
Stayed 1 night in Mar 2024