6/10 Okay
Charlene, Kitchener
Traveled with partner
Apr 4, 2025
Liked: Cleanliness, amenities
The apartment itself is in a great neighborhood. Easily walkable to many areas. It was fairly clean inside, although the hallways and elevator regularly smelled like rotting garbage. We were really disappointed in the communications, however. I messaged both through Expedia and through the WhatsApp they sent to communicate with. I asked if it was going to be an issue getting a taxi at 3am for the airport. I messaged them four days before the end of our trip - and never heard back. When we stopped by their office to speak to someone, I was told to WhatsApp them. I confirmed that I had - and he said he would message us about the taxi the next day. The day before we left we still didn’t receive any communication from them, so we ended up checking out early in order to find a hotel closer to the airport. We travel often and are fairly forgiving when it comes to accomodations, but unfortunately this place had a few issues that we weren’t as comfortable with.
Charlene
Stayed 7 nights in Mar 2025