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Excellent staff!!! Service second to none. Bar staff and reception staff were fantastic. Nothing was too much trouble. The room size and view was amazing. However, the TV had a line on it and the toilet basin had a crack. Coffee and milk quality was poor (not what you expect on a 5 star hotel). The hotel common areas had a mixed feeling… the bar furniture, the garden adjacent to it and the restaurant were great. Well designed and pleasant. However, the pool area had a rickety decking (not fit for a 5 star hotel), also the indoor swimming pool was poorly designed as you had to go all around to find chairs (no access to one side), the 2 jacuzzi adjacent to the pool were ok ish but not really great. The location on the Alvor beach was great.

Très bel hôtel ayant conservé son cachet. Le personnel de l’hôtel était très serviable. Un buffet déjeuner très généreux. Nous avons adoré ! Vaut le détour

Loved it ! The staff were amazing nothing was too much trouble , catered for families ! Will be returning

Villa was moldy but tolerable for the weekend. Sheets had stains. Housekeeping didn't do much. Breakfast left much to be desired. Check-in was empty when we arrived and no staff was able to tell us where to go to check in or when the desk would be staffed. They don't answer the phone. I requested late check out which was accepted and I put do not disturb on the door. Housekeeping still barged in and woke us up and was annoyed we hadn't left. Overall it could've been worse.

Washing machine but no clothes horse! Cleaners were slap dash and didn’t speak the basics! Didn’t understand the word towel! Towels and bedding need to be updated they were tired. Gang of boys creating noise at 4am every morning. On a positive note the apartment was lovely and suitable for me as a wheelchair user. Very good location and the reception staff were lovely and friendly and very helpful. Will book again. Please sort clothes horse / drying rack

Great for a 4 star! Has all you need and is well kept! Helpful staff and inexpensive for the quality! Bar staff are fabulous! Specially Christina!!