4/10 Poor
Katrina
Traveled with group, Traveled with family
May 27, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not worth the money ¬ setup for wedding parties
We booked this hotel for about 30 people for a wedding around the corner. Rooms are a good size & the hotel appears clean.
At check in there was confusion around the rooms that were booked for single or double occupancy & they said we had to change rooms due to the taxes or we had to pay 38€ for a 2nd room key even though the single & double rooms were identical!
On the day of the wedding, the restaurant was closed due to being short staff & we couldn’t even get a coffee for the bride whose wedding was at 6pm.
Despite linking in with Son Marroig & accommodating lots of wedding guests, they don’t have a steamer & the requested iron never turned up. We were also told we could not bring the cake into the hotel as it needed a fridge and we weren’t allowed to bring our own in either.
The day after the wedding, there was no hot water to any of the rooms. They said they were fixing it & delayed our check out by 30 minutes but the water was not fixed & we didn’t get any compensation or even an apology. The receptionist just said no when we enquired about some money back for the 30 odd guests we had booked! She didn’t even remove the extra breakfast charges as a gesture of goodwill.
The breakfast was 18€ each & was definitely not worth it. We had 1 runny poached egg out of 7! Even after we had sent the first lot back. They started removing food & drink before breakfast was due to finish at 11am despite us still being there & our delayed checkout. Location-fab. Not worth the money.
Katrina
Stayed 1 night in May 2025