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DoubleTree by Hilton Hotel Vancouver

4.0 star property

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Photo gallery for DoubleTree by Hilton Hotel Vancouver

Premium bedding, down comforters, pillowtop beds, in-room safe
Suite, 1 Bedroom | Living area | 39-inch LCD TV with cable channels, TV, iPod dock
Suite, 1 Bedroom | Living area | 39-inch LCD TV with cable channels, TV, iPod dock
Exterior
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot Tub
  • Breakfast available
  • Bar
  • Room service

Explore the area

Map
12712 SE 2nd Cir, Vancouver, WA, 98684
  • Vancouver Mall
    ‪6 min drive‬
  • Cascade Station
    ‪10 min drive‬
  • Moda Center
    ‪20 min drive‬
  • Portland, OR (PDX-Portland Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

  • 365 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Non Smoking

  • 365 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area | 39-inch LCD TV with cable channels, TV, iPod dock

Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible | Living area | 39-inch LCD TV with cable channels, TV, iPod dock

Room, 1 King Bed, Accessible

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Non Smoking

  • 365 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible (Mobility & Hearing)

Room, 1 Queen Bed, Accessible (Mobility & Hearing) | Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 Queen Bed, Accessible (Mobility & Hearing)

  • 365 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

  • 365 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, Multiple Beds, Non Smoking

Room, Multiple Beds, Non Smoking | Premium bedding, down comforters, pillowtop beds, in-room safe

Room, Multiple Beds, Non Smoking

  • 365 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

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About this property

DoubleTree by Hilton Hotel Vancouver

4-star Vancouver hotel with restaurant
An indoor pool, a restaurant, and a 24-hour fitness center are available at this hotel. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available on request.
DoubleTree by Hilton Hotel Vancouver offers 98 accommodations with iPod docking stations and MP3 docking stations. Pillowtop beds feature down comforters and premium bedding. 39-inch LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

This Vancouver hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, DoubleTree by Hilton Hotel Vancouver provides a hot tub and a 24-hour fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This 4-star property offers access to a 24-hour business center and 2 meeting rooms. Event facilities measuring 2400 square feet (223 square meters) include conference space. This business-friendly hotel also offers a terrace, multilingual staff, and gift shops/newsstands. A roundtrip airport shuttle is complimentary to guests (available on request). Complimentary self parking is available on site.

DoubleTree by Hilton Hotel Vancouver has designated areas for smoking.

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Press Northwest - This buffet restaurant specializes in American cuisine and serves breakfast only.
Press Northwest Bar - This bar specializes in pizza. Open select days.
Late night fare is available from room service (during limited hours).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 6.95 per 24-hour period)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 7:00 AM to 11:00 PM at scheduled times and on request
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 12.95 for adults and USD 6.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Press Northwest
  • Press Northwest Bar

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 2 meeting rooms
  • 2,400 square feet of conference space
  • 24-hour business center

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Pool access ramp on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1997
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 39-inch LCD TV with premium cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 30.00
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from February 13 2023 to September 30 2025 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Business center
  • Elevator
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
  • Meeting facilities
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per pet, per stay, plus a deposit of USD 50.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 12.95 for adults and USD 6.95 for children
  • Fee for in-room wireless internet: USD 6.95 per 24-hour period (rates may vary)
  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 50.00 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 30.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 5:00 AM to midnight
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Phoenix Inn Suites Hotel Vancouver
Phoenix Inn Suites Vancouver
Phoenix Hotel Vancouver
Phoenix Inn - Vancouver Hotel Vancouver
DoubleTree Hilton Hotel Vancouver
DoubleTree Hilton Vancouver
Doubletree By Hilton Vancouver
DoubleTree by Hilton Hotel Vancouver Hotel
DoubleTree by Hilton Hotel Vancouver Vancouver
DoubleTree by Hilton Hotel Vancouver Hotel Vancouver

DoubleTree by Hilton Hotel Vancouver Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 407 out of 1001 reviews
Rating 8 - Good. 278 out of 1001 reviews
Rating 6 - Okay. 144 out of 1001 reviews
Rating 4 - Poor. 101 out of 1001 reviews
Rating 2 - Terrible. 71 out of 1001 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bruce

Stayed 1 night in Nov 2024

8/10 Good

Qing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Dec 2024

10/10 Excellent

Otitodilichukwu

Liked: Cleanliness, staff & service, property conditions & facilities
Very neat.
Stayed 2 nights in Dec 2024

8/10 Good

Marvyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Tammy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Dennis

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bad: Elevator was broken. Stairs smelled bad. Room was extremely humid. Shower was not very hot. Couch was in very poor condition with fake leather peeling off. Extra charge for breakfast. Good: Pretty clean. Nice staff. Pool was good. Beds and pillows good.
Stayed 2 nights in Nov 2024

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
READ THIS BEFORE YOU BOOK
I considered not leaving a review because I feel like there were too many things out of their control. However, at some point it was evident that this particular hotel organization is purposely postponing repairs which is severely impacting those that stay there. NOTE: These are the main issues with our stay - Elevator hasn’t worked for two months with no end in sight - They leave old raggedy furniture in need of replacement in rooms (ours was ok but our worker had a bad looking couch) - They say that the bar is open daily but it isn’t. They’re trying to save money by not staffing the bar a couple of nights per week. I’m a business owner and I understand the need for making adjustments in budgets and personnel during difficult times. But if you are at 50% occupancy for that long it will impact your long term ability to perform. I may be harsh because my workers an I had to lift up our heavy tools to our rooms everyday after our long days of work. Last thing to note: we were told by one of the workers there that the next thing to remodel is the kitchen. So my suggestion. CALL BEFORE YOU BOOK!!!! Lastly, shame on hotels.com for not letting us know of the ongoing repairs. Better communication would have prevented this and so many poor reviews. It’s honestly not a bad hotel. It’s clean and people are generally nice. But wow… I will say this also. It seems like the staff is numb to all the comments about the condition of the hotel. I think they’re just used to it.
Stayed 3 nights in Nov 2024

4/10 Poor

Amanda

Traveled with partner
Disliked: Amenities, property conditions & facilities
Had i known the hotel was under renovations i would not have booked. No elevator, couches that looked like they had been found out on the street and limited towels in our room
Stayed 1 night in Nov 2024

2/10 Terrible

Kyle, Loveland

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Worst double tree, property condition was terrible. Room condition was in bad shape.
Stayed 2 nights in Nov 2024

10/10 Excellent

Logan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

6/10 Okay

Giuseppe

Business traveler
Disliked: Amenities, property conditions & facilities
Stayed 11 nights in Oct 2024

2/10 Terrible

Nydia

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is under construction and has toxic smells, management would not talk to us about a refund. Would not recommend this place!
Stayed 2 nights in Oct 2024

2/10 Terrible

Christopher

Traveled with partner, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Property under renovation. Elevator wasn’t working … so drag your bags up the stairs . Free breakfast was $14 / person. Lots of other choices in the area I’ll stay somewhere else next time

10/10 Excellent

Sonja

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Thomas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff very rude, property under renovations.
Stayed 2 nights in Oct 2024

6/10 Okay

Raymond

Liked: Staff & service
Stayed 4 nights in Oct 2024

6/10 Okay

David

Stayed 1 night in Aug 2024

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2024

2/10 Terrible

Jennifer

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Stay anywhere but here. The elevator was out of service, can you imagine taking 5 bags for a family of 6 without an elevator. The two guys at the front desk didn’t offer to help either. They also didn’t say park at this stairwell to make it easier, they recommended I come through front door but was way longer route that way. No shower gel or conditioner, front desk asked if I called for more, no it’s 11pm, should I get out and wait for them to refill and then get back in, how about fill them up before the next guest. Then there was a party above us, I called front desk 3 times and the noise didn’t stop until 130am. Oh and the couch was peeling and my kids refused to sit on it. Do not stay here, absolutely poor customer service and terrible basic amenities like an elevator in service.
Stayed 1 night in Oct 2024

4/10 Poor

john

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Kris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HONEST REVIEW
I chose this hotel because it was a trusted Hilton name so I felt I would be safe for the 4 nights. When I arrived, I was told that I was getting the last room on the 3rd floor because other guests wanted lower rooms because the elevator was not working that day. It was fixed by the time I arrived so it didn't really matter to me where I was. I was then given "forwarning" that the hotel was going through renovations because the couches were being replaced due to condition. I was offered a cover (which turned out to just be a bed sheet) if I wanted (which I ended up requesting the next day because it was unsightly). The room was in poor & dirty condition as a whole (see pics) but I couldn't request a move because I was told they were sold out. The worst part of my stay was that the 1 and only elevator they have broke down again and stayed that way. This meant walking up and down 3 flights multiple times a day with heavy bags. Also, the bathroom door locked late one night and the female I called for help sounded VERY put off that I requested help and sent her husband to do it, which, as a female traveling alone, made me uncomfortable having a random male in my room late at night. In the end, I felt that maybe I was stuck in this room because I got it on hotels.com, but all I was ever told by staff or had to read on a sign was the word "sorry". Overall, NOT WHAT I EXPECT FROM A HILTON PROPERTY AT ALL and they should have disclosed the "renovation" on the hotel description.
Stayed 4 nights in Sep 2024

4/10 Poor

Rhyanne

Disliked: Staff & service, property conditions & facilities
The hotel was going through reconstruction, so the halls were a mess and there was noise. The couch in the room was torn and peeling, but the offered to put a cover on if it bothered me. No wifi. Dirty coffee maker. Food was delivered but they made them drop it at the front desk because they did t want the Caviar driver “getting o get lost” finding my room.
Stayed 1 night in Sep 2024

4/10 Poor

david

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Was very disappointed in the room quality,the couch was pleather and half of it was peeled off. Room walls were dirty and the lamp was broken...elevator was also broken so my mother who is not in good health had to walk up 3 flights of stairs. Not the best experience for sure.
Stayed 1 night in Sep 2024

10/10 Excellent

Santiago

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 1 night in Sep 2024

4/10 Poor

Roy

Stayed 1 night in Sep 2024