2/10 Terrible
Verified traveler
Nov 4, 2011
Disliked: Staff & service, property conditions & facilities, room comfort
Do not bother with this hotel
On arrival to this hotel we experienced an easy check in. When we reached our room we found our keycard did not actually work so had to use a manual key.
The room was clean and tidy and had a nice view of the sea from the balcony but the heating in the room did not work which meant it was freezing. Other members of our group next door to us also did not have heating that worked and their hair dryer in the bathroom also did NOT work. It seems nothing really works in this hotel.
The third time we ate at the hotel ship restaurant the waiter at breakfast brought out the complete wrong meals that were asked for but we said nothing and just ate it.
On the evening, we ordered food and pointed to the menu; an hour and a half later the food arrived in drips and drabs without any cutlery on our tables. There was dishes missing, and most people got food that they did not actually order. To top it all, the food was stone cold and they were not doing anything to solve the problem.
We left and went to reception to complain where we were told we had to pay the bill even though the food was not consumed. The ship manageress was very resistive and rude. We agreed to pay drinks but not food SO THEY HELD ONE OF OUR PASSPORTS AND SAID THEY WOULD NOT GIVE IT BACK UNTILL THE FULL BILL WAS PAID! I rang Expedia and they immediately spoke to the hotel and I got the passport back straight away.
DONT WASTE YOUR TIME WITH THIS HOTEL. MANAGEMENT IS SHOCKING AND IT IS NOT WORTH ALL THE EFFORT!!!!!!