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Had a lovely time, helpful and friendly staff, and they gave me an upgrade! Close to the station so convenient if you're travelling by train.

Our experience can only be translated in one multilingual word WOW This have been my 3 rd visit to Venezia myself and i have not experienced this type of service , quality and wow factor . The establishment , its history and location was only the beginning of our Wow factor. I can honestly say the entire staff brought it to a level that i never saw before and can only dream to receive in the future again . Venezia e stata la nostra ultima tapp prima di tornare in Canada e lhai resa cosi specialiarla nei nostri futuri viaggi nel mondo Grazie mile Ah Lora to my new familia

The staff is very helpful. If you need something they are very accommodating. The location is great. It is close to all the shopping. They have a dock right outside the hotel that can bring you by private transfer ($$$). Another option is the "bus taxi" where you bring your luggage on and you get off at San Marco Vallossa. Its a 5 min walk. If I can do it, anyone can! The breakfast is ok. Downside for travellers. The hotel needs to update the rooms and repaint. No elevator. 2nd floor = 4 flights of stairs but they have someone that will bring your luggage up to your room and back down. It is a very busy dock and used for bringing supplies to all the businesses nearby in the morning- very noisy. But All the waterways are noisy, Welcome to Venice!!

Amazing property, staff and location. Special thanks for Mr Michael.

Great location, and very quiet. Appreciated the AC during the heatwave!

The front desk staff could not have been more helpful and pleasant! We had quite a difficult arrival, with the unfamiliarity with the vapareto and what not. They provided a quick tutorial on how to navigate it successfully for the remainder of our stay. Rooms were upscale and clean. Breakfasts were delightful as were the waitresses. Sunsets out front along the canal are stunning. When we return to Venice, we will only stay at this establishment, you can bank on that!

The palazzo dei fiori was very roomy, clean, and the communication was very good. Good mattresses allowed us to sleep well. Close to tons of restaurants, shopping, and excursions. The room was stocked with refreshments, fresh fruit, snacks, and coffee. We could hear musicians practicing classical music and opera singers singing in the distance. At first I was not certain, but the following evening, we found out that the palazzo de Musica opera was next door where we were delighted by the operatic story of la traviata and a glass of champagne. We enjoyed our stay. Thank you.