Overall, we had a wonderful stay here! Arriving was a bit confusing because Apple Maps shows the hotel on the wrong side of a canal. As others mentioned, there are stairs to lead up to the hotel, but that's how most of Italy is--especially Venice. The room was gorgeous and so was the view of the canal. The canal did get a bit noisy early in the morning because of delivery boats, so that's something to be aware of. We requested the canal view, so it was worth it for us. Also, Expedia promotes this hotel as having water dispensers and it does not. Thankfully, the tap water in Venice is safe to drink. Finally, the lobby was beautiful and stocked with yummy cookies. The one staff member we interacted with was friendly and helpful with directions. If you do plan to eat breakfast, make sure to let them know ahead of time because it isn't served otherwise.