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Grand Palace Venice Canal View

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January 2025

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Reception

Reviews

6.0 out of 10

Popular amenities

  • Parking available
  • Kitchen
  • Air conditioning
  • Free WiFi

Explore the area

Map
Fondamenta Rizzi 307, Venice, VE, 30125
  • Piazzale Roma
    7 min walk
  • Grand Canal
    7 min walk
  • Ca' Foscari University of Venice
    8 min walk
  • Venice (VCE-Marco Polo)
    22 min drive

Room options

Similar properties

Room

Palace Canal View

Kitchen
Free WiFi
Air conditioning
Soundproof rooms
4.4 out of 5, Excellent, (21)
The price is $132
per night
$201 total
includes taxes & fees
Dec 11 - Dec 12
Palace Canal View

About this property

Grand Palace Venice Canal View

Apartment in Santa Croce
Along with self parking, this smoke-free apartment building has tour/ticket assistance and a porter/bellhop. WiFi in public areas is free. Other amenities include multilingual staff. The apartment provides a kitchen with a refrigerator, a stovetop, a microwave, and a dishwasher. Comforts include Egyptian cotton sheets and a down comforter, and guests will also find conveniences like 3 bathrooms and a coffee/tea maker. Housekeeping is available once per stay.
This apartment offers 2 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers and bidets.

This Venice apartment provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Housekeeping is provided once per stay.

This apartment features multilingual staff, tour/ticket assistance, and a porter. Public areas are equipped with complimentary wireless Internet access. For a surcharge, a shuttle from the airport to the hotel (available 24 hours) is offered to guests. Onsite parking is available (surcharge).

This apartment is a smoke-free property.

Languages

English, French, German, Italian, Spanish

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:30 AM - 9:30 PM
The check-in location differs from the property location; go to: [Santa Croce, 515 Piazzale Roma ( Venezia )]
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.
Guests planning to arrive outside of normal check-in hours must contact this property in advance for online check-in instructions.
Guests must contact this property 7 days in advance to arrange check-in.
Reception hours are 8:30 AM-6:30 PM on December 24, 10 AM-8 PM on December 25, 8:30 AM-8 PM on December 31, and noon to 11:30 PM on January 1.
On certain dates of the year, visitors must pay an access fee of EUR 5 per person per day to enter Venice. Those with accommodation in Venice are exempt from paying this. Guests must however request an exemption voucher in advance and present it with an identity document on arrival. To check affected dates and request an exemption, visit cda.comune.venezia.it.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 10.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 percent reduction applies from January 1-31.
  • A tax is imposed by the city: From 1 January - 31 January, EUR 1.00 per person, per night for adults; EUR 0.50 per night for guests aged 10-16 years old.
  • A tax is imposed by the city: From 1 February - 31 December, EUR 1.50 per person, per night for adults; EUR 0.70 per night for guests aged 10-16 years old.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 95 per vehicle
  • Self parking fee: EUR 35 per day
  • Crib (infant bed) fee: EUR 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Grand Palace Venice Canal View Apartment Venice
Grand Palace Venice Canal View Apartment
Grand Palace Venice Canal View Venice
Santa Croce Project Apartments
Best Venice Apartments Santa Croce
Grand Venice Canal View Venice
Grand Palace Venice Canal View Venice
Grand Palace Venice Canal View Apartment
Grand Palace Venice Canal View Apartment Venice
Grand Venice Canal View Venice

Grand Palace Venice Canal View Reviews

Reviews

6.0
Rating 10 - Excellent. 2 out of 24 reviews" "
Rating 8 - Good. 9 out of 24 reviews" "
Rating 6 - Okay. 5 out of 24 reviews" "
Rating 4 - Poor. 3 out of 24 reviews" "
Rating 2 - Terrible. 5 out of 24 reviews" "

7.4/10

Cleanliness

5.8/10

Staff & service

8.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

6/10 Okay

Katrina Lynne

Liked: Staff & service
Convenient Location for Weekend in Venice
We were 4 adults who stayed here in Apartment 1 on the ground level. The space was small. Furniture doors/drawers bump into each other when opened. There is no soap dish in the shower, or any place to leave toiletries. The memory foam bed was extremely comfortable. I slept great there. The bathroom and kitchen surfaces were clean, but there were plenty of scuff marks all around the white walls of the apartment. We were very happy with the location of this place, which makes up for some of the downfalls. It is close to the bus station where you get the bus to/from the airport. Major points of interest are within 20 minutes' walk.
Stayed 2 nights in Mar 2019

4/10 Poor

Sam, UK

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Venice
Lovely location in a fairly quiet area but close to restaurants and a 15-20 minute walk to st marks. The apartment itself was quite dirty, the shower head had broken and was taped up and I am 6ft3 and had to bend down a bit in the shower as the apartment we were in was an attic conversion. It always puts you on edge when you walk around the apartment and see big notices warning of €500 Euro fines for not doing the bins correctly (what are we paying our money for?)or fiddling with the boiler/thermostat. Venice itself was a lovely place - we have booked to return next year but won’t be coming staying here again.
Stayed 3 nights in Sep 2017

8/10 Good

I

Liked: Cleanliness, property conditions & facilities, room comfort
Great property, minor inconveniences
Great apartment. Stairs up with luggage is a bit of a challenge. Steps are smooth stone, so must be extra careful, particularly coming down. Noise from neighbouring apartment is audible, if they drag a chair across the floor we could hear it clearly, presumably neighbours had to put up with our noise too.
Stayed 3 nights in Jul 2017

6/10 Okay

Month long vac!, Hermosillo

Liked: Cleanliness
Disliked: Staff & service
The hotel experience was the worst part of Venice
The address was wrong as well as the phone number. Could not contact anyone. We sat in an empty lobby for over two hours while Expedia got ahold of someone to call me back. They never called, they just showed up hours later (7pm). Worse hotel experience ever. I paid Extra for a "canal view", and didn't get it. Instead I got no windows at all. They were on the ceiling where we could not reach them!! They just shrugged their shoulders and said oh well this is all we got. Never book this hotel. Terrible service.
Stayed 2 nights in Jul 2017

2/10 Terrible

Toni D.

Lost a day in Venice- location/phone number were incorrect
My family and I recently traveled thru Europe for 2 weeks and loved every moment of it besides our stay at this location. I have used HomeAway for most of my travel adventures and have never been disappointed until using "Best Venice Apartments Santa Croce". Typically the home owner will reach out and make arrangements to meet up for exchange of the keys. Oh but not this time, after about a week in Rome and all the amazing sightseeing I had never heard from the company other than they had collected my money. I tried reaching out to the number provided and I received an Italian message that the phone number was not good. So I reached out to HomeAway and they were "successful" in reaching the owners that stated I could simply go to the address provided and pick up my keys. This was strange to me because it is not a hotel. So I believed the reps and made my way to the address on my reservation..... When I arrived the apt. was not there. So I had to walk and carry all my luggage back to the train station and had a guy that carries luggage to hotels attempt to help us. I called HomeAway back and they attempted again to reach out to the apt owners and got new information. Again I ended up at the wrong place. Long story short finally got the correct address and was able to "check" in to my room at 5:30 when I had arrived in Venice at 12:30. And as some clarification you DO NOT have a view of the Grand Canal. After meeting up for the keys the girl did verify both the address and phone number were not correct on my confirmation paperwork. There was no compassion from the apt owners nor an attempt to make anything better. So we lost a whole day of Venice because we were only going to be there 2 days before heading to our next stop in Europe. I am only marking 1 star because I have to. I decided to leave this review so nobody else has to go thru these complications on their trip of a lifetime like me.
Stayed 2 nights in May 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Clean, comfy, don't pay for the breakfast!
Over a great experience! The only down fall is you have to find your way to the apartment which gets a bit tricky especially if you have your luggage with you( lots of bridges and stairs) Apartment was very clean, all appliances were there and worked, on a quiet street, good location. DONT get the breakfast-waste of your money!!! Promised a fully stocked fridge and all we got was Nutella, croissants, milk, sugar and coffee packets.
Stayed 3 nights in May 2017

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
extremely clean - newly renovated
A great time

2/10 Terrible

Andres, New York

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I ever stayed at
This is by far the worst hotel I have ever stayed at. The room was dirty, and the entire apartment had black mold on the walls and ceilings. They didn't let us Check in until 7:00pm that night which was ridiculous. the service there was horrible. The apartment didn't have one single roll of toilet paper so I emailed the staff to get some and they simply responding by saying that it wasn't included in the price. I never seen a place so dirty and worst staff in my life.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
So much potential and so many problems
This is an apartment with lots of potential and in a great location, but unfortunately the apartment has a lot of problems and the management company has not resolved them despite a review months ago. The wiring is inadequate and fuse blows repeatedly. The shower has no curtain which has resulted in a serious mildew problem and peeling paint and plaster. The bathtub is also virtually unusable because water pressure is very low and the water gets cold long before the tub fills. There is only one key to the apartment, which creates problems if members of your group want to do different things.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON'T STAY HERE !!!
Please don't consider this apartment for your vacation! The only reason I gave it a "1" in each category is because there is no "0" as an option. The pictures of the apartments are likely several years old, because the place didn't look at all like the photos. The service was non-existent ... there is no front desk and you won't get a number to contact the person in charge ... only an email address that won't be answered on weekends. However, maintenance is available by email 24/7. The place was dirty, mattresses were hard, and the furniture is dated. There were ants and mosquitos, there was mildew around the bathtub, and the circuit breaker is thrown when you use the washing machine. We had to supply our own toilet paper, soap, shampoo, etc.

6/10 Okay

mariela , buenos Aires

Disliked: Property conditions & facilities, room comfort
Disaster! Don't go!
The apartment had a terrible smell of paint, only one bathroom for 6 persons, the location was no good at all, no view to anywhere, just to walls, in the above apartment there were men working, loud noise from very early in the morning, impossible to have a good stay

8/10 Good

KJEN, Sg

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Modern Apartment
Nearby to San Stae Boat Station. 5min walk to Supermarket. The rooms are adequately sized and comfortable. Decor was modern and great. Only 1 bathroom. No safe in apartment which can be an inconvenience. Easy walking distance to main attractions like Rialto ans St Mark Square. Kitchen was adequately equipped. No Wifi provided as per advertised and booked. Need to go up a flight of stairs which can pose a problem if lugging huge luggages. Can be noisy at night due to passer-by in the narrow alleyway below.

2/10 Terrible

jessie, winnipeg, Canada

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Extremely disappointing
The apartment website on Hotels.com stated less than .21 kms from the train station. In fact you do not even know where your apartment is going to be. The agency has several properties and you can end up in any of these apartments. Their website is misleading. Their agent drops you off at the apartment and then you are left on your own. No help or guidance about the city at all. You feel abandoned. We stayed at several apartments during our visit to Italy and never experienced such poor level of service. Internet did not work 90% of the time. Bath shower clogged. Sent 3 emails before maintenance fixed it. Booked rooms after talking to an agent at hotels.com and even she did not have the correct information about the location and the amenities of the apartment. Would not recommend.

2/10 Terrible

jessie, winnipeg, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
extremely disappointed
Dreadful, worst experience ever. The apartment is not where the hotels.com site states it is. It is in a residential neighbourhood. You do not get what you see in the picture. Internet does not work 80 % of the time. Shower drain clogged and washing machine not working. Sent three e mails to maintenance. No response. Staff rude. Sent emails to hotels.com about discrepancy in quoted price and price charged. No response or acknowledgement from hotels.com fit 2 days and counting. Overall, stay away. You feel like you have been stranded and abondoned. Extremely dissatisfied.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Bo vid kanalen
Fin, fresh och bekväm tvåa med AC i både vardagsrummet och sovrummet. Nära till det mesta.
Stayed 2 nights in Jul 2018

6/10 Okay

Sonia

Liked: Cleanliness, staff & service
Appartement assez bien situé mais...
Nous sommes allés à Venise du 13 au 17 février 2017 avec deux enfants âgés de 3 et 6 ans. Nous avons loué l'appartement CANAL FACING 5, mais il convient plutôt à un couple sans enfant. Le canapé (qui devient lit double) n'est absolument pas confortable et surtout il faut monter 3 étages à pied, c'est trop tous les jours avec des enfants. Il serait bien de le préciser dans l'annonce. Attention, départ de la chambre à 10h le matin, donc veiller à prendre des vols retours en fin de matinée car se balader à Venise avec les valises c'est un peu compliqué. Sinon Sara qui nous a accueilli est charmante. Un très beau séjour à part ça, on peut cuisiner dans l'appart sans pb... Merci !

10/10 Excellent

Björn, Neumünster

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wirklich Super!
Super Service wurde beim Bus abgeholt und zum Zimmer geführt; Das App. hat alles was das Herz begehrt und ist super Sauber; Die Lage ist erstaunlich ruhig und trotzdem nur 5min. vom der nächsten Halte-Station am Kanal Grande entfernt.

8/10 Good

igor

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
buens aclidad precio si se viajan 4 personas
Interesante si se van cuatro persona por calidad precio

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯的,如果熱水爐改善,是不錯的選擇
房間舒適,用具齊全,位置也算方便,唯一是熱水爐很弱,只能大概5mins熱水,然後要關掉再開,而且水力很弱.

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service
긋
처음에찾기가좀어려움, 리알토다리 바로 옆 최고의 전망

4/10 Poor

Kim, Vallensbæk Strand

Disliked: Cleanliness, property conditions & facilities, room comfort
Igen varmt vand på toilettet / badeværelse. ingen spejl på badeværelse de har bare stilet et lille rundt et, hvis det bliver koldt om natten er der kun lagener at sove med. for dårligt til prisen.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay in Venice