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Hotel Carlton on the Grand Canal

4.0 star property

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Photo gallery for Hotel Carlton on the Grand Canal

Front of property
Superior Double Room, Patio | View from room
Rooftop terrace
Lobby lounge
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • Room service
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
Sestiere Di Santa Croce 578, Venice, VE, 30135
  • Piazzale Roma
    ‪4 min walk‬
  • Port of Venice
    ‪13 min walk‬
  • St. Mark's Square
    ‪26 min walk‬
  • Venice (VCE-Marco Polo)
    ‪19 min drive‬

Room options

View all photos for Double Room Single Use

Double Room Single Use | Down comforters, minibar, in-room safe, individually furnished

Double Room Single Use

  • 161 sq ft
  • Sleeps 1
  • 1 Queen Bed

View all photos for Classic Double or Twin Room

Classic Double or Twin Room | Down comforters, minibar, in-room safe, individually furnished

Classic Double or Twin Room

  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Classic Triple Room

Down comforters, minibar, in-room safe, individually furnished

Classic Triple Room

  • 183 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed | Down comforters, minibar, in-room safe, individually furnished

Classic Double Room, 1 Double Bed

  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | Down comforters, minibar, in-room safe, individually furnished

Family Room

  • 215 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds OR 4 Twin Beds

View all photos for Superior Double or Twin Room, Canal View

Down comforters, minibar, in-room safe, individually furnished

Superior Double or Twin Room, Canal View

  • Canal view
  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room, Patio

Superior Double Room, Patio | Down comforters, minibar, in-room safe, individually furnished

Superior Double Room, Patio

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room

Down comforters, minibar, in-room safe, individually furnished

Superior Double Room

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Single Room

Single Room | Down comforters, minibar, in-room safe, individually furnished

Single Room

  • 172 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Queen Superior

Down comforters, minibar, in-room safe, individually furnished

Queen Superior

  • 172 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | Down comforters, minibar, in-room safe, individually furnished

Junior Suite

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

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View from room

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  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, (1000)
$216 nightly
The price is $216 total
includes taxes & fees
Hotel Principe

About this property

Hotel Carlton on the Grand Canal

4-star hotel in Santa Croce
2 restaurants, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a rooftop terrace, a business center, and conference space.
Hotel Carlton on the Grand Canal offers 150 accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature down comforters. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Venice hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and a meeting room.

Wireless Internet access is complimentary. This Venice hotel also offers a rooftop terrace, multilingual staff, and tour/ticket assistance.

Hotel Carlton on the Grand Canal is a smoke-free property.

La Cupola - Overlooking the ocean, this restaurant specializes in international cuisine and serves brunch, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Top of the Carlton - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • La Cupola
  • Top of the Carlton

Things to do

  • Personal motorized watercraft
  • TV in common areas

Family friendly

  • In-room babysitting (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • On the waterfront
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.
On certain dates of the year, visitors must pay an access fee of EUR 5-10 per person per day to enter Venice. Those with accommodation in Venice are exempt from paying this. Guests must however request an exemption voucher in advance and present it with an identity document on arrival. To check affected dates, fees and request an exemption, visit cda.ve.it/en/.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 percent reduction applies from January 1-31.
  • A tax is imposed by the city: From 1 January - 31 January, EUR 3.10 per person, per night for adults; EUR 1.60 per night for guests aged 10-16 years old.
  • A tax is imposed by the city: From 1 February - 31 December, EUR 4.50 per person, per night for adults; EUR 2.20 per night for guests aged 10-16 years old.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Carlton Grand
Carlton Grand Canal Hotel
Carlton Grand Canal Venice
Carlton Hotel Grand Canal
Grand Carlton
Grand Carlton Hotel
Grand Hotel Carlton
Hotel Carlton Grand Canal
Hotel Carlton Grand Canal Venice
Hotel Grand Carlton
Carlton Grand Canal
Carlton On The Canal Venice
Hotel Carlton on the Grand Canal Hotel
Hotel Carlton on the Grand Canal Venice
Hotel Carlton on the Grand Canal Hotel Venice

Hotel Carlton on the Grand Canal Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 474 out of 1000 reviews
Rating 8 - Good. 304 out of 1000 reviews
Rating 6 - Okay. 128 out of 1000 reviews
Rating 4 - Poor. 49 out of 1000 reviews
Rating 2 - Terrible. 45 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

LAURYL

Stayed 1 night in Feb 2025

10/10 Excellent

tom

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and good location
Stayed 1 night in Feb 2025

6/10 Okay

Harsha

Liked: Cleanliness, staff & service
Everything was perfect except the room doesn’t have a window.. hotel really close to the airport and easy access to the transportation and all .
Stayed 2 nights in Feb 2025

10/10 Excellent

Marilene S.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast. Friendly staff.
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EXCELLENT

Across from the train station and has some retro chique. I loved it. Great price, easy to get around, friendly service. Recommended for sure, would absolutely stay again
Stayed 1 night in Jan 2025

8/10 Good

Lori

Traveled with family
Staff not friendly
Stayed 2 nights in Jan 2025

2/10 Terrible

Karl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not 4 star would be 2 star at max

The hotel is not a 4 star by any means at max its 2 star old dates rooms felt like a updated prision cell a ridiculously view into an alley way or other peoples rooms so bad meant to be a superior room nothing superior about this room honestly possible worst room ive ever had wont ever be back we had to leave after couple hours pay for a new hotel
Stayed 2 nights in Jan 2025

8/10 Good

Aled

Liked: Cleanliness, staff & service, property conditions & facilities
stayed here for 2 nights and booked the junior suite as price was good and defintely worth it! lovely spacious room - only thing missing was coffee machine. all staff very polite and helpful and breakfast was continental and good. very close to piazzale roma and station for train. area around was good with plenty of good bars and restaurants.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel, Good Location and Excellent service!
Stayed 2 nights in Jan 2025

10/10 Excellent

Nelson Julian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for what we needed
Stayed 2 nights in Jan 2025

10/10 Excellent

chris

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property in an amazing location.
Stayed 2 nights in Jan 2025

2/10 Terrible

Estrellita

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Jeffrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

This trip was just perfect! The hotel was great and loved the room we stayed in with the windows and our view. Many dining options close by and right in front of the Grand Canal. Staff was very helpful and courteous.
Stayed 2 nights in Jan 2025

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay for my family of 4. Great breakfast and location.
Stayed 2 nights in Jan 2025

10/10 Excellent

Katia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property 😊
Stayed 1 night in Jan 2025

4/10 Poor

Vee

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We had two single beds pushed together with a gap in between. The mattresses were very hard and we had uncomfortable sleeps with flat pillows. The external window shutters could not be opened and our room was in constant darkness, and we needed the lights on during the day. There was no kettle or coffee making facilities in the room. The shower had good hot water. We had a bathtub but unfortunately the plug wasn't big enough and the water quickly drained away. There were large stains on the ceiling and the wallpaper. The decor is old-fashioned and worn. The noise level was unreal. We could hear pedestrians, hallway conversations, talking from the room beside us and feet stomping from the floor above. The water pipes made a high-pitched screeching sound when people showered. Staff were mostly unfriendly. Breakfast was okay except for the scrambled eggs which were runny and too salty. The only good thing about this hotel is its closeness to Santa Lucia train station. Venice is wonderful but we do not recommend this hotel.
Stayed 2 nights in Jan 2025

8/10 Good

Fabio

Liked: Cleanliness, staff & service
everything perfect except the room heater, basically quite cold. Highly recommended anyway, great staff, great location, great rooms
Stayed 2 nights in Jan 2025

8/10 Good

Monique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 1 night in Jan 2025

10/10 Excellent

Jamiely

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very hospitable!
Stayed 1 night in Jan 2025

4/10 Poor

Jake

Disliked: Cleanliness, property conditions & facilities, room comfort

Avoid at all costs

Hotel was very expensive at £172 with breakfast for what you get. Room is extremely old and dirty looking. Smell of cigarettes as soon as I walked into the room even though there is a no smoking sign. Werid rule where you have to hand in your key every time you leave which seems pointless and just an inconvenience if the tills are busy or non staffed. Main issue is the walls are extremely thin so you can hear everything from the room above you as-well as outside the door and window which couldn’t be fully closed. Many many more hotels surrounding which are cheaper by a mile and immensely better quality without the hand in key rule. Overall definitely not worth the money compared to others much cheaper hotels I have visited. 2/10
Stayed 2 nights in Jan 2025

10/10 Excellent

Sidika

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
few-minutes walking to train and water-bus stations to go islands and S. Marco area. Best to get 2 days pass for all. Hotel charges 17 euros more if you purchase Murano-Bruno islands from them. No coffee pot in rooms but quality water is drinkable from faucets. We enjoyed the hotel very much.
Stayed 3 nights in Jan 2025

10/10 Excellent

Yesly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Their holiday party was amazing on new years eve..cute clasic hotel loved it
Stayed 2 nights in Dec 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was decent. However it’s odd that they still use keys and not cards and the requirement to leave the key at the front desk when leaving the room. Also more importantly the internet wifi was terrible and essentially non existent. This is 2025 not 1975.
Stayed 3 nights in Dec 2024