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Hotel Carlton on the Grand Canal

4.0 star property

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Photo gallery for Hotel Carlton on the Grand Canal

Front of property
Superior Double Room, Patio | Down comforters, minibar, in-room safe, individually furnished
Lobby lounge
Rooftop terrace
Lobby lounge

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • Room service
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
Sestiere Di Santa Croce 578, Venice, VE, 30135
  • Piazzale Roma
    ‪4 min walk‬
  • Port of Venice
    ‪13 min walk‬
  • Rialto Bridge
    ‪18 min walk‬
  • Venice (VCE-Marco Polo)
    ‪19 min drive‬

Room options

View all photos for Double Room Single Use

Double Room Single Use | Down comforters, minibar, in-room safe, individually furnished

Double Room Single Use

  • 161 sq ft
  • Sleeps 1
  • 1 Queen Bed

View all photos for Classic Double or Twin Room

Classic Double or Twin Room | Down comforters, minibar, in-room safe, individually furnished

Classic Double or Twin Room

  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Classic Triple Room

Free toiletries, hair dryer, towels

Classic Triple Room

  • 183 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed | Down comforters, minibar, in-room safe, individually furnished

Classic Double Room, 1 Double Bed

  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | Down comforters, minibar, in-room safe, individually furnished

Family Room

  • 215 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds OR 4 Twin Beds

View all photos for Superior Double or Twin Room, Canal View

Down comforters, minibar, in-room safe, individually furnished

Superior Double or Twin Room, Canal View

  • 194 sq ft
  • Canal view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room, Patio

Superior Double Room, Patio | Down comforters, minibar, in-room safe, individually furnished

Superior Double Room, Patio

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room

Down comforters, minibar, in-room safe, individually furnished

Superior Double Room

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Single Room

Single Room | Down comforters, minibar, in-room safe, individually furnished

Single Room

  • 172 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Queen Superior

Down comforters, minibar, in-room safe, individually furnished

Queen Superior

  • 172 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | Down comforters, minibar, in-room safe, individually furnished

Junior Suite

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

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About this property

Hotel Carlton on the Grand Canal

4-star hotel in Santa Croce
2 restaurants, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a rooftop terrace, a business center, and conference space.
Hotel Carlton on the Grand Canal offers 150 accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature down comforters. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Venice hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and a meeting room.

Wireless Internet access is complimentary. This Venice hotel also offers a rooftop terrace, multilingual staff, and tour/ticket assistance.

Hotel Carlton on the Grand Canal is a smoke-free property.

La Cupola - Overlooking the ocean, this restaurant specializes in international cuisine and serves brunch, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Top of the Carlton - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • La Cupola
  • Top of the Carlton

Things to do

  • Personal motorized watercraft
  • TV in common areas

Family friendly

  • In-room babysitting (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • On the waterfront
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.
On certain dates of the year, visitors must pay an access fee of EUR 5-10 per person per day to enter Venice. Those with accommodation in Venice are exempt from paying this. Guests must however request an exemption voucher in advance and present it with an identity document on arrival. To check affected dates, fees and request an exemption, visit cda.ve.it/en/.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 percent reduction applies from January 1-31.
  • A tax is imposed by the city: From 1 January - 31 January, EUR 3.10 per person, per night for adults; EUR 1.60 per night for guests aged 10-16 years old.
  • A tax is imposed by the city: From 1 February - 31 December, EUR 4.50 per person, per night for adults; EUR 2.20 per night for guests aged 10-16 years old.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Carlton Grand
Carlton Grand Canal Hotel
Carlton Grand Canal Venice
Carlton Hotel Grand Canal
Grand Carlton
Grand Carlton Hotel
Grand Hotel Carlton
Hotel Carlton Grand Canal
Hotel Carlton Grand Canal Venice
Hotel Grand Carlton
Carlton Grand Canal
Carlton On The Canal Venice
Hotel Carlton on the Grand Canal Hotel
Hotel Carlton on the Grand Canal Venice
Hotel Carlton on the Grand Canal Hotel Venice

Hotel Carlton on the Grand Canal Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 465 out of 1000 reviews
Rating 8 - Good. 306 out of 1000 reviews
Rating 6 - Okay. 132 out of 1000 reviews
Rating 4 - Poor. 52 out of 1000 reviews
Rating 2 - Terrible. 45 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Jake

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid at all costs
Hotel was very expensive at £172 with breakfast for what you get. Room is extremely old and dirty looking. Smell of cigarettes as soon as I walked into the room even though there is a no smoking sign. Werid rule where you have to hand in your key every time you leave which seems pointless and just an inconvenience if the tills are busy or non staffed. Main issue is the walls are extremely thin so you can hear everything from the room above you as-well as outside the door and window which couldn’t be fully closed. Many many more hotels surrounding which are cheaper by a mile and immensely better quality without the hand in key rule. Overall definitely not worth the money compared to others much cheaper hotels I have visited. 2/10
Stayed 2 nights in Jan 2025

10/10 Excellent

Sidika

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
few-minutes walking to train and water-bus stations to go islands and S. Marco area. Best to get 2 days pass for all. Hotel charges 17 euros more if you purchase Murano-Bruno islands from them. No coffee pot in rooms but quality water is drinkable from faucets. We enjoyed the hotel very much.
Stayed 3 nights in Jan 2025

10/10 Excellent

Yesly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Their holiday party was amazing on new years eve..cute clasic hotel loved it
Stayed 2 nights in Dec 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was decent. However it’s odd that they still use keys and not cards and the requirement to leave the key at the front desk when leaving the room. Also more importantly the internet wifi was terrible and essentially non existent. This is 2025 not 1975.
Stayed 3 nights in Dec 2024

10/10 Excellent

Gina, San Clemente

Stayed 1 night in Jan 2025

6/10 Okay

Marina

Traveled with family
Liked: Cleanliness, staff & service
It was the smallest 4 start hotel room that I saw. Very strange that our 2 rooms had different doors then all other rooms on the floor. Staff was f iendly and very helpful, great location to commute around Venice
Stayed 2 nights in Dec 2024

2/10 Terrible

Taneea

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view and location
The hotel has amazing view and location on the canal Very friendly staff and clean rooms Highly recommend
Stayed 2 nights in Dec 2024

2/10 Terrible

Sarah

Disliked: Property conditions & facilities, room comfort
I would like a partial refund. On my last night, the hotel lost electricity. I had no heat, and had an emergency spotlight go on all night that was pointed directly at the bed. I did not sleep all night. Also didn’t have water or phone. Couldn’t charge my cell phone. It was unpleasant to say the least. Also the walls are paper thin. Any noise from the street or neighboring rooms woke me up.
Stayed 2 nights in Dec 2024

10/10 Excellent

Denis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of grand canal from our room. Friendly staff and convenient location.
Stayed 3 nights in Dec 2024

10/10 Excellent

Thomas

Stayed 2 nights in Dec 2024

10/10 Excellent

Alvaro

Stayed 1 night in Nov 2024

8/10 Good

Binh

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Shower too small for a large person. Elevator fit 2 persons. Everything else is good.
Stayed 2 nights in Dec 2024

10/10 Excellent

Maria Recanita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review on stay at Carlton on the Grand Canal
Beautiful place & personnel is very helpful
Stayed 3 nights in Oct 2024

10/10 Excellent

Manjeeta

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and convenient location right across the train station.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and stay here. Staff was super friendly and parking was close for $35 (24 hours). Tasty breakfast and comfortable with great shower and water pressure.
Stayed 1 night in Dec 2024

4/10 Poor

Bakulesh

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff is not friendly and breakfast was ok, we’re disappointed.
Stayed 2 nights in Oct 2024

10/10 Excellent

Gregory, angleton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel on Grand Canal
Stayed 1 night in Nov 2024

2/10 Terrible

Kenlys

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff was rude. A lady from the restaurant states come out to tell I couldn’t eat from from outside when I was not even in the restaurant part of it. When I asked the lobby if this was a policy, she still came behind me to tell him after he said there was no policy in the matter that her director had said so. After asking the lobby again if I had to go to the street to eat my pizza, they finally let me eat it. Poor customer service
Stayed 2 nights in Nov 2024

10/10 Excellent

Sergiy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though this hotel is dated, the staff is very friendly and accommodating. Rooms are clean. Breakfast menu is good. It is approximately 5 minutes away from the train station and 20 minutes of the nice walk to Piazza San Marco.
Stayed 1 night in Nov 2024

8/10 Good

Mariangely

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Nov 2024

6/10 Okay

Rosanna

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel needs to be updated. The rugs in all the hallways are so old that it looks dirty no matter how much you clean them. They had random abandoned furniture in some areas of the hallways, which looked terrible. Our bathroom tub had mold on it since they were not cleaned correctly, but everything else seemed pretty clean. The breakfast in the morning was good and the staff was very nice. The location is far from St Mark Square. We walked it every day, but it took 20 minutes there and 20 minutes back. I was fine with it because I like the exercise, but if you don’t want to walk so much at the end of the day, You would have to take the water bus back.
Stayed 2 nights in Oct 2024

10/10 Excellent

iris, Loveland

Stayed 2 nights in Oct 2024