A 24-hour front desk, a front-desk safe, and free WiFi in public areas are available at this smoke-free hotel. Other amenities include multilingual staff assistance.
Hotel Castello offers 26 air-conditioned accommodations with minibars and safes. Beds feature down comforters. Televisions come with digital channels.
Bathrooms include showers, bidets, complimentary toiletries, and hair dryers. Business-friendly amenities include desk chairs, complimentary newspapers, and phones. Housekeeping is provided daily.
Hotel Castello features multilingual staff and a front-desk safe. Wireless Internet access is complimentary.
Hotel Castello is a smoke-free property.
Property amenities
Internet
Available in all rooms: Internet access
Available in some public areas: Free WiFi
Parking and transportation
No onsite parking available
Family friendly
Crib (surcharge)
Rollaway/extra bed (surcharge)
Conveniences
24-hour front desk
Luggage storage
Safe at front desk
Guest services
Housekeeping (daily)
Multilingual staff
Accessibility
No elevator
More
1 building
3 floors
Smoking not allowed
Room amenities
Bedroom
Bedsheets provided
Crib (surcharge)
Down comforter
Rollaway/extra bed (surcharge)
Bathroom
Bidet
Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided
Entertainment
15-inch TV with digital channels
Food and drink
Minibar
More
Air conditioning
Desk chair
Free daily newspapers
Laptop workspace
Phone
Safe
Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age: 18
Check-out
Check-out before 11 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.
On certain dates of the year, visitors must pay an access fee of EUR 5-10 per person per day to enter Venice. Those with accommodation in Venice are exempt from paying this. Guests must however request an exemption voucher in advance and present it with an identity document on arrival. To check affected dates, fees and request an exemption, visit cda.ve.it/en/.
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 40 per night
Cribs (infant beds) are available for EUR 20 per night
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 percent reduction applies from January 1-31.
A tax is imposed by the city: From 1 January - 31 January, EUR 2.40 per person, per night for adults; EUR 1.20 per night for guests aged 10-16 years old.
A tax is imposed by the city: From 1 February - 31 December, EUR 3.50 per person, per night for adults; EUR 1.70 per night for guests aged 10-16 years old.
We have included all charges provided to us by the property.
Optional extras
Crib (infant bed) fee: EUR 20 per night
Rollaway bed fee: EUR 40 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number IT027042A1WD2RXRV5
We should mention
This property does not have elevators
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
National rating
This property has received its official star rating from the local rating authority.
Property is also known as
Castello
Hotel Castello
Castello Hotel Venice
Hotel Castello Hotel
Hotel Castello Venice
Hotel Castello Hotel Venice
Hotel Castello Reviews
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
the staff was very nice and helpful. the hotel is beautiful. there are A LOT of stairs, but dont let it deter you unless you are unable to climb multiple flights. The beds are VERY firm, but it seems like all of them in Italy are. The only thing that I would change was the breakfast. It's not included and its minimal. We chose to eat breakfast other places for variety and cost comparison.
Robin
Stayed 4 nights in Sep 2025
6/10 Okay
Jeffrey
Traveled with partner
Sep 30, 2025
Liked: Staff & service
Disliked: Amenities
The room looked absolutely nothing like the picture provided. Our window overlooked the storage area outside for chairs etc. the location is very good near St Mark Square, unfortunately that was the only saving grace. The bed was rough. For the price, I would look elsewhere, 2 nights in Sept with the city tax and all said and done was nearly $650 USD.
Jeffrey
Stayed 2 nights in Sep 2025
10/10 Excellent
Dayani
Traveled with family
Sep 28, 2025
Liked: Cleanliness, staff & service, amenities
The small but new bathroom, good position in ka zone, the habitation should be modernize, the plugs in poor states little light. The sleeping blanket should not cover it and has a bad sensation to the body.
The staff very professional.
The hotel has a good location, very close to restaurants and important sites. The decor is frightening. From the moment you walk in, the bad smell is very strong. The smell of damp inside the room is overwhelming. It's very noisy inside the hotel. There's no elevator. And something very strange is that you have to leave your room keys at reception; you have no privacy
It was a great stay, super convenient location. Place is outdated but just to sleep, it’s perfect.
The AC worked really well, specially in the warm nights and after long day of walking, it felt refreshing.
The staff were incredibly warm and friendly.
The staff was nice and the room was big and clean. The hotel is quite dated but somehow still charming. The hotel is in a good location and breakfast was decent. We enjoyed our time here.
Loved our 3 night stay at Hotel Castello.
Our positive experience staying at this hotel definitely contributed to our fabulous vacation.
I would stay again!
Average. Old. No oven, no fridge, no iron in the room. Just walkable to nearby areas and split works fine. Old rooms, old carpets.
Staff is helpful and humble.
The staff are great! Super close to San Marco Able to leave my bags safely after checkout. Decor dated but the price is good. Have been happy with our stay.