A 24-hour front desk, a front-desk safe, and free WiFi in public areas are available at this smoke-free hotel. Other amenities include multilingual staff.
Hotel Castello offers 26 air-conditioned accommodations with minibars and safes. Beds feature down comforters. Televisions come with digital channels.
Bathrooms include showers, bidets, complimentary toiletries, and hair dryers. Business-friendly amenities include desk chairs, complimentary newspapers, and phones. Housekeeping is provided daily.
Hotel Castello features multilingual staff and a front-desk safe. Wireless Internet access is complimentary.
Hotel Castello is a smoke-free property.
Languages
English, French, Italian, Portuguese, Spanish
Property amenities
Internet
Available in all rooms: Internet access
Available in some public areas: Free WiFi
Parking and transportation
No onsite parking available
Family friendly
Crib (surcharge)
Rollaway/extra bed (surcharge)
Conveniences
24-hour front desk
Luggage storage
Safe at front desk
Guest services
Housekeeping (daily)
Multilingual staff
Accessibility
No elevator
More
1 building
3 floors
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Crib (surcharge)
Down comforter
Rollaway/extra bed (surcharge)
Bathroom
Bidet
Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided
Entertainment
15-inch TV with digital channels
Food and drink
Minibar
More
Air conditioning
Desk chair
Free daily newspapers
Laptop workspace
Phone
Safe
Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age: 18
Check-out
Check-out before 11 AM
Special check-in instructions
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.
On certain dates of the year, visitors must pay an access fee of EUR 5 per person per day to enter Venice. Those with accommodation in Venice are exempt from paying this. Guests must however request an exemption voucher in advance and present it with an identity document on arrival. To check affected dates and request an exemption, visit cda.comune.venezia.it.
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 40 per night
Cribs (infant beds) are available for EUR 20 per night
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 percent reduction applies from January 1-31.
A tax is imposed by the city: From 1 January - 31 January, EUR 2.40 per person, per night for adults; EUR 1.20 per night for guests aged 10-16 years old.
A tax is imposed by the city: From 1 February - 31 December, EUR 3.50 per person, per night for adults; EUR 1.70 per night for guests aged 10-16 years old.
We have included all charges provided to us by the property.
Optional extras
Crib (infant bed) fee: EUR 20 per night
Rollaway bed fee: EUR 40 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number IT027042A1WD2RXRV5
We should mention
This property does not have elevators
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
National rating
This property has received its official star rating from the local rating authority.
Property is also known as
Castello
Hotel Castello
Castello Hotel Venice
Hotel Castello Hotel
Hotel Castello Venice
Hotel Castello Hotel Venice
Hotel Castello Reviews
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 227 out of 633 reviews" "
10 - Excellent
227
Rating 8 - Good. 247 out of 633 reviews" "
8 - Good
247
Rating 6 - Okay. 102 out of 633 reviews" "
6 - Okay
102
Rating 4 - Poor. 36 out of 633 reviews" "
4 - Poor
36
Rating 2 - Terrible. 21 out of 633 reviews" "
2 - Terrible
21
8.4/10
Cleanliness
8.6/10
Staff & service
8.0/10
Amenities
7.8/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
6/10 Okay
Einat
Sep 21, 2024
Einat
Stayed 3 nights in Aug 2024
4/10 Poor
Raj
Traveled with partner
Sep 21, 2024
Disliked: Cleanliness, amenities
This place looks ok
It is not expected in photos.
Room are very small and not enough space.
Hotel staff very friendly and attentive. Breakfast room was so nice and comfortable, breakfast and coffee were , price very reasonable. Room and hotel reflected the era with venetian style. Room was a good size and bathroom very updated. Grazie Mille Hotel Castello!
Marianne
Stayed 2 nights in Sep 2024
6/10 Okay
Kandell
Sep 15, 2024
Liked: Cleanliness
Location was good but room left much to be desired.
Kandell
Stayed 3 nights in Sep 2024
8/10 Good
Trystain, Broomfield
Traveled with partner
Sep 14, 2024
Although common for many of the places we stayed in Europe, hard mattress and 4th floor without an elevator was difficult. Small but clean room. Bathroom updated. Breakfast for 10€/ea was cereals, breads, yogurt and coffee, tea and juices. Location was about 1-2 minutes walk to the harbor and St Mark’s.
Trystain
Stayed 2 nights in Sep 2024
6/10 Okay
Elizabeth
Traveled with partner
Sep 14, 2024
Liked: Cleanliness, staff & service
It was close to Marco square. Staff were friendly and helpful. Location was good (in the hub but just off the really busy. Had character though a little dated.
Hotel Castello is full of old world charm from the heavy brass century entry doors to the ornate Venitian glass chandeliers and old Italian style furnishings and room decor. I LOVED the roof deck for grabbing a glass of wine and relax from the busyness of the day. Hotel Castello is exactly what I needed in Venice. I also felt perfectly safe as a female solo traveller. There is only a restyfor breakfast but that isn’t a problem in a city like Venice. I wouldn’t advise Castello to people who can’t walk stairs though as stairs are involved in navigating the property.
Great overall. Provides everything you need necessary. Double bed was 2 twins together, and room is little dusty and small due to the age of area, but overall very friendly, helpful and clean.
Samiya
Stayed 2 nights in Sep 2024
10/10 Excellent
Karina
Traveled with family
Aug 21, 2024
Employees were very respectful and attentive. It definitely isn’t a modern hotel but I had everything I needed and was able to rest. They do ask you to leave your room key at the front desk. I was a little uncomfortable with it. But if you think about it, other hotels have master keys for housekeepers to get in. There are no elevators but they did help us with our luggage. I would go stay there again for sure.
Very good location - you could walk to/reach St Mark's Square within minutes. It was a stay for one night. The room was clean. The staff were friendly and helpful. Air conditioning in rooms could be much better especially as we stayed at the hotel in August, or perhaps a fan could be provided. Thank you.
Verified traveler
Stayed 1 night in Aug 2024
8/10 Good
Bono
Traveled with group
Aug 21, 2024
No elevator
There was no elevator. We had to take 62 steps to our room on the third floor. The aisle on the way to the hotel looked shady. Nevertheless, Saad was most helpful.
It seems to be one of the most cost-effective and accessible hotels around Piazza San Marco. The staff were all friendly and the breakfast buffet was good quality for the price. The bathroom was renovated and felt like a 5-star hotel, and the room was clean. The air conditioning was a little weak so it was a little stuffy, but it was enough to endure the summer nights in Venice. Highly recommended
Buen hotel, cómodo, buen desayuno, y personal amable.
Daniel
Stayed 2 nights in Aug 2024
6/10 Okay
Juan
Traveled with family
Aug 6, 2024
Liked: Cleanliness, staff & service
Didn’t like that they kept your room key every time you left the hotel. Didn’t feel safe to leave my belongings in there without knowing if someone will enter the room.
Great stay! Very nice for the price offered and in a great location. The patio was wonderful. One issue is there was no elevator and we had to trek three flights of stairs.... but there was an AMAZING bellhop (I believe his name was Assan!) who was very helpful with our bags. The decor was dated but cute and the room could've used a dusting, but the facilities were clean and updated so its silly to complain.
Christine
Stayed 2 nights in Aug 2024
6/10 Okay
Janelle
Traveled with partner
Aug 4, 2024
Disliked: Amenities
Rooms need to be cleaned better, lots of stairs so be prepared to take your luggage up. Was weird because I have never been asked what time I am checking out at any hotels ever! Location was a plus ..4 mins from the water bus stop San Zaccaria, close, no iron in room, you have to go to lobby to iron your clothes if not there is a lady there that irons for you and you have to pay her.
This property really needs some renovation. Smells like an old damaged property. The room size and cleanliness is not great at all. Bathroom is clean and renovated. No blankets were provided. There was a blanket in the closet which is used by every guest that stays there as there is no cover on the blanket. It does not fit a hospitality industry standard. They don’t even offer a complimentary water bottle. There is no elevator and if you have luggages with you good luck. Specially if you get your room on the 3rd floor then you’re definitely gonna feel it. Very very old property and the rooms have weird smell. We found a crawling bug on my bed. I forgot to take a picture of it as I was panicking. If it was first floor it would’ve made a bit more sense but I was on the 3rd floor so really didn’t make any sense. Definitely would not recommend it. Not too friendly staff. Some were okay but the rest were not so helpful. The mirror in the room has rusts all over it. It was so old you can’t even see your face properly. I was not going write anything honestly but then the review popped up so I had to. I did read about the no elevator on one of the review but I did not think it’s gonna be this bad. Not sure how this property has such a high rating honestly. Maybe because it’s right by the tourist area where the church is. The tourist area. Very much walkable a lot of shopping center but that’s anywhere you stay in this area as I realized. Good luck!
Really nice clean old style hotel in the middle of everything in San Marco area. Would come back for short stay
ps : no elevators :-)
Joao Paulo
Stayed 3 nights in Jul 2024
10/10 Excellent
Steph
Traveled with family
Jul 30, 2024
Really enjoyed our stay at Hotel Castello, very central, short walk to San Marco. All the staff were so lovely, always smiling when they greeted you and extremely helpful. the cleaners were all so friendly and polite.
The rooms were very clean, small but comfortable. Only thing I would have liked was a small kettle in the room, I don’t know if this was available in other rooms that weren’t just ‘bed’ option. But it would have been lovely for a cuppa in the morning. We did however have a small mini bar where would could fit a couple bits to keep them cold.
Some beautiful restaurants in the square 2 seconds from the hotel, delicious food and gracious waiters.
We loved this property! It was safe, secure and in a very walkable part of Florence. We checked in with Samuel who was very knowledgeable about the city and provided us with a map of personal recommendations on where to eat, shop, visit and enjoy the views. We everything about this place was 10/10!