4/10 Poor
Michaela
Oct 24, 2024
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Disappointed
We were both very much looking forward to our last night of a very special trip around Europe. One gentleman at reception was very friendly and helpful. The other gentleman made no acknowledgment.
We were taken to our room by a helpful porter. But was disappointed that the walk to our room was via cupboards, with doors left open. There were also stairs leading to the room, which were not mentioned on the booking. Once inside the room which was beautiful, but incredibly small and the carpet was not clean.
Breakfast was exceedingly disappointing. The staff appeared overwhelmed. Whilst guests were having to eat in the entrance hall at coffee tables, due to the limited table space within the dining room.
The hot breakfast items had ran out by 8.45am and not replenished. Breakfast was due to finish at 10.00am.
We have stayed in many places in the city and this has been the most disappointing considering the high reviews.
Michaela
Stayed 1 night in Oct 2024