2/10 Terrible
Anirudha
Traveled with family
Oct 11, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1.They would not accept credit card for payment of city tax (cash only). It was not mentioned in the email I received the day before from the hotel. We stayed in hotel in Rome, Florence and didn’t have problem paying city tax by card. This was a big inconvenience since I carried very little cash. I had to make a separate trip to ATM and call my bank in the USA because of an issue while withdrawing from the machine.
2. The room smelled like having mold and very stuffy.
3. There were pieces falling off from inside the roof and wall (paint peel and wood crumbs) which deposited on towels and our bags.
4. There was no standing shower. There was no shower screen in the bathtub, so we had to take shower squatting/sitting down so as not to splash water outside the tub.
5. The lady was clearly not up to date with technology. Our room was in their annex which was about 0.5 km away. I asked her to put the address into google map so we could navigate. But she said google map would not work. So, we followed the paper direction she gave. It was not very easy with that paper direction. Later on we figured out how to reach our room (say from Venice train station) using google map. It does work in Venice
4. The lady said it is very hard to manage without cash in Venice. Now I am out of Venice, and I could do everything in Venice with card except for the Gandola (for which I was already carrying cash).
5. Will never recommend this place to anyone. The worst stay of our entire Italy trip.
Anirudha
Stayed 2 nights in Oct 2024