2/10 Terrible
Carolyn
Traveled with family
Oct 21, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived in this property and the lobby door was closed and dark as if the hotel is permanently closed. There were small signs for “entrance” which lead to the back entrance of the rooms. Yes, they were undergoing renovations, but on the courtesy call the day before asking if we were arriving, they did not say they were renovating.
So let’s get past the registration (which happened in a make shift office in one of the hotel rooms). When we got to our room, our sink was clogged and there are no countertop space in the bathroom. They told us that the plumber cannot come at that time (7pm) and will arrive tomorrow. We have a wedding rehearsal that night and a wedding to go to the following day, and there’s no way we were going to share a bathroom between the 3 of us with a clogged sink.
I feel bad for the workers that night as they were trying so hard to answer questions from all of the disappointed customers coming in.
Glad we were able to book another hotel and Expedia customer service help the following day, assisted me to get my money back!
If it weren’t for that- this wedding weekend would have been tagged as a nightmare.
Saying no to Uncomfort Inn Suites next time.
Carolyn
Stayed 2 nights in Oct 2024
