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Artisan Family Hotels And Resorts Playa Esmeralda

3.5 star property

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Photo gallery for Artisan Family Hotels And Resorts Playa Esmeralda

Indoor pool, outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas
Junior Suite, Garden View | Garden view
Couples treatment rooms, sauna, hot tub, steam room, body treatments
Deluxe Double Room Single Use | View from room
On the beach, beach umbrellas, beach towels, beach massages

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Pool
  • Breakfast available
  • Gym
  • Room service

Explore the area

Map
Saenz de la Pena S/N Zona El Cocal, Úrsulo Galván, VER, 91666
  • Chachalacas Beach
    ‪18 min walk‬
  • Chachalacas Dunes
    ‪22 min drive‬
  • Playa Juan Ángel
    ‪45 min drive‬
  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    ‪42 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, individually furnished, laptop workspace, blackout drapes

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, Ocean View

Grand Suite, Ocean View | In-room safe, individually furnished, laptop workspace, blackout drapes

Grand Suite, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Double Room

Junior Double Room | In-room safe, individually furnished, laptop workspace, blackout drapes

Junior Double Room

  • 624 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | In-room safe, individually furnished, laptop workspace, blackout drapes

Standard Room

  • 431 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | In-room safe, individually furnished, laptop workspace, blackout drapes

Deluxe Double Room

  • 517 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Suite

Premium Suite | In-room safe, individually furnished, laptop workspace, blackout drapes

Premium Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Senior Suite

Senior Suite | In-room safe, individually furnished, laptop workspace, blackout drapes

Senior Suite

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room Single Use

Deluxe Double Room Single Use | In-room safe, individually furnished, laptop workspace, blackout drapes

Deluxe Double Room Single Use

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room

In-room safe, individually furnished, laptop workspace, blackout drapes

Standard Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Garden View

Junior Suite, Garden View | Garden view

Junior Suite, Garden View

  • 624 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Elite Suite

In-room safe, individually furnished, laptop workspace, blackout drapes

Elite Suite

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Ocean View

In-room safe, individually furnished, laptop workspace, blackout drapes

Junior Suite, Ocean View

  • 624 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

In-room safe, individually furnished, laptop workspace, blackout drapes

Suite Junior

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

In-room safe, individually furnished, laptop workspace, blackout drapes

Room Standard

  • Sleeps 2
  • 1 Double Bed

View all photos for Room Deluxe

In-room safe, individually furnished, laptop workspace, blackout drapes

Room Deluxe

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

In-room safe, individually furnished, laptop workspace, blackout drapes

Suite Junior

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Master

In-room safe, individually furnished, laptop workspace, blackout drapes

Suite Master

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Standard

In-room safe, individually furnished, laptop workspace, blackout drapes

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

In-room safe, individually furnished, laptop workspace, blackout drapes

Room Standard

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Master With Sea View

In-room safe, individually furnished, laptop workspace, blackout drapes

Suite Master With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Deluxe

In-room safe, individually furnished, laptop workspace, blackout drapes

Double Room Deluxe

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Master

In-room safe, individually furnished, laptop workspace, blackout drapes

Suite Master

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Master With Sea View

In-room safe, individually furnished, laptop workspace, blackout drapes

Suite Master With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior With Sea View

In-room safe, individually furnished, laptop workspace, blackout drapes

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Front of property

Riverside Hotel Chachalacas

  • Pool
  • Breakfast included
  • Kids pool
  • Parking included
4.0 out of 5, Very Good, (22)
The price is $63
per night
$75 total
includes taxes & fees
Apr 9 - Apr 10
Riverside Hotel Chachalacas

About this property

Artisan Family Hotels And Resorts Playa Esmeralda

3.5-star Úrsulo Galván resort close to Chachalacas Beach
Catch some rays at the beach or spend the day relaxing at Artisan Family Hotels And Resorts Playa Esmeralda's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants.
Artisan Family Hotels And Resorts Playa Esmeralda offers 50 air-conditioned accommodations with DVD players and safes. Each accommodation is individually furnished. 40-inch LCD televisions come with digital channels.

Bathrooms include complimentary toiletries and hair dryers. This Úrsulo Galván resort provides complimentary wired and wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

An outdoor tennis court and a marina are featured at the resort. An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wellness Spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.
In addition to a full-service spa, Artisan Family Hotels And Resorts Playa Esmeralda features a marina and an outdoor tennis court. Dining is available at one of the resort's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a grocery/convenience store. Guests can unwind with a drink at one of the resort's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This 3.5-star property offers access to a business center and a meeting room. Event facilities measuring 2153 square feet (200 square meters) include a conference center. This beach resort also offers an outdoor pool, an indoor pool, and a nightclub. Guests can use the outdoor pool at a partner property.

Artisan Family Hotels And Resorts Playa Esmeralda is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
Alava - Overlooking the ocean and pool, this fine-dining restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Fish Market - This restaurant overlooks the ocean and garden and specializes in seafood.
Late night fare is available from room service (during limited hours).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: MXN 65 to 200 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Alava
  • Fish Market
  • Skybar

Things to do

  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Mini golf
  • Nightclub
  • Outdoor pool
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • TV in common areas
  • Water skiing

Family friendly

  • Arcade/game room
  • DVD player
  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (2,153 square feet of space)
  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • Marina
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LCD TV with digital channels
  • DVD player

Food and drink

  • Late-night room service
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
10 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 65 to 200 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Punta Real
Artisan Family Hotels Resorts Playa Esmeralda Ursulo Galván
Punta Real Resort Spa Chachalacas
Punta Real Spa
Punta Real Spa Chachalacas
Artisan Family Hotels Resorts Playa Esmeralda
Artisan Family Resorts Playa Esmeralda Ursulo Galván
Artisan Family Resorts Playa Esmeralda
Artisan Family Resorts Playa Esmeralda Úrsulo Galván
Resort Artisan Family Hotels And Resorts Playa Esmeralda
Artisan Family Hotels Resorts Playa Esmeralda Úrsulo Galván
Artisan Family Hotels Resorts Playa Esmeralda
Artisan Family Resorts Playa Esmeralda
Artisan Family Hotels And Resorts Playa Esmeralda Úrsulo Galván
Artisan Hotels Resorts Collection Playa Esmeralda
Punta Real Resort Spa
Artisan Family Hotels Resorts Playa Esmeralda
Artisan Family Hotels And Resorts Playa Esmeralda Resort
Artisan Family Hotels And Resorts Playa Esmeralda Úrsulo Galván

Artisan Family Hotels And Resorts Playa Esmeralda Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 238 out of 572 reviews
Rating 8 - Good. 180 out of 572 reviews
Rating 6 - Okay. 77 out of 572 reviews
Rating 4 - Poor. 46 out of 572 reviews
Rating 2 - Terrible. 31 out of 572 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Tomas

Traveled with family
Disliked: Staff & service, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Alan

Liked: Staff & service, amenities, property conditions & facilities
It was a nice area on the beach. The facilities were dated a bit run down, but overall good
Stayed 1 night in Sep 2024

8/10 Good

roman

Traveled with family
Stayed 2 nights in Aug 2024

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena experiencia!!!
El personal muy amable tanto en el área de recepción, maleteros, meseros y seguridad. El único inconveniente el aire acondicionado del lado de la sala de nuestra habitación no servía. Esos detalles hay q mejorarlos, como comentario constructivo la luminaria de la playa Artisan fundida creo q deberían de arreglarla junto con focos decorativos de los tipis y en ciertas zonas pintura.
Stayed 1 night in Jun 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
Lame operations, decent location
The worst experience, this property needs an operations manager ASAP. The hotel is located in the beach and the entire time the restaurant did not have fish, sea food or local traditional cuisine, as advertised. Waiters were clueless of missing items and wasted valuable time to tell me they did not have food. Could not even make a salad or club sandwich. There wasn't a bar at the sky bar, wait times were insane. The room did not have towels and had to wait 3 hours and chase the staff to get some clean towels. I asked to talk to the manager and that person is absent. No one paid attention to my situation. The worst: door key did not work and doorknob had to be replaced by slow maintenance personnel. The spa was dirty. Simply horrible from beginning to wnd
Stayed 2 nights in May 2024

2/10 Terrible

Davis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived in the evening and the first thing they did when we arrived was charge us another 2300 pesos for the same exact room that we already booked and paid for. Due to the late hour, there was no choice but to pay it so we could go to sleep. For that reason alone, the review is 1 star, but it doesn’t end there. The description of the room said partial ocean view but if we opened the curtains all we could see was people at the pool looking INTO OUR ROOM because they put us on the ground level. As for the restaurant, I waited over 40 minutes for food that was unremarkable. It was half as good and double the price compared with the other local restaurants in the area. Go literally anywhere else for food. The beach was nice and there were other nice amenities and events, but it was not enough to compensate for the feeling that they were just making up rules and policies to ask us for more money.
Stayed 2 nights in Apr 2024

8/10 Good

marisol

Stayed 1 night in Apr 2024

8/10 Good

adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Dulce María

Stayed 3 nights in Mar 2024

8/10 Good

RAFAEL

Stayed 1 night in Mar 2024

4/10 Poor

Patricia, Hacienda heights

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room #1000 was ok in cleanliness but it was very noisy. Room check-in is strictly enforce at 15:00 no exceptions I notice everyone was asked ro wait. I extended an extra night and did reservation with orbitz app. The hotel moved me from previous room because they said it wasnt the same category? Despite hotel was empty on a Monday. When We arrived on Friday the hotel was very busy on all the amenities (beach, pool, hammock & paybeds) due to overselling day passes. Pool towels need to be checkout with official ID. The staff was not very helpful and even had attitudes. Restaurant food was good. I would come back
Stayed 1 night in Feb 2024

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Hi 👋 the waiter Francesco was great . He spoke very good English and helped us a lot .
Stayed 3 nights in Jan 2024

4/10 Poor

adan

Stayed 3 nights in Dec 2023

8/10 Good

Samantha

Stayed 1 night in Dec 2023

10/10 Excellent

Isaul

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Annette

Traveled with family
Stayed 1 night in Oct 2023

6/10 Okay

Erick

Stayed 3 nights in Sep 2023

4/10 Poor

ANTONIO

Stayed 2 nights in Sep 2023

6/10 Okay

Charles

Traveled with partner
Liked: Cleanliness, property conditions & facilities
If this hotel is going to insist that you cannot check in early then they should be ready for you to check in at the appointed time. We were told at 2pm that we could not check in until 3pm so we went on a excursion and came back after 4pm to a crowded front desk on people trying to check in. We were told our room was not ready and was offered a late check out, which we did not need as compensation. After being persistent we were offered a couple of free drinks, that the server tried to charge us for, while we waited. When we initially arrived we did not have a ocean view room which I thought we had requested. The room we were going to have was $95 USD to upgrade to a ocean view room we were charged an addition $73 USD. That is a total of $168 USD for a room that is listed on the website for $119 USD. The room we were given included a living room separated by a door to the bed room. We had to keep the door separating the rooms closed because the air conditioning in the living room did not work and they never showed up to fix it. Except for the above issues the stay was pretty good. If you go and are looking for dining options, walk north up the beach to the restaurant next door.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

Juan Manuel

Traveled with group, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Cleanliness can improve Mattress are very old and uncomfortable even renting the master suite and the junior suite, I was expecting a comfortable bed as it was 4 years ago, they need to keep up the quality of the furniture or the hotel soon will be going to a 2 star hotel
Stayed 2 nights in Aug 2023

10/10 Excellent

Eugenia

Stayed 3 nights in Aug 2023

8/10 Good

Sergio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno
Los camastros deben de están en otra zona… al estar en pasto genera lodo y ensucian la alberca (quizás colocar concreto o madera). Debe de existir un lugar para salidas y llegadas de lancheros ya que pueden golpear a las personas en el mar.
Stayed 3 nights in Aug 2023

6/10 Okay

Jorge

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I found 2 cockroach in the Jacuzzi . They never took the water to my room and the hallways was a dirty dishes stinks I believe it was several hours in there.
Stayed 1 night in Jul 2023

8/10 Good

silvia gabriela

Stayed 1 night in Jul 2023