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Gran Hotel Diligencias

4.0 star property

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Photo gallery for Gran Hotel Diligencias

Outdoor pool
View from property
Lobby sitting area
View from room
Master Suite | Premium bedding, down comforters, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Bar
  • Spa
  • Gym

Explore the area

Map
1115 Independence Avenue Downtown, Veracruz, VER, 91700
  • Veracruz Cathedral
    ‪1 min walk‬
  • Veracruz Harbour
    ‪4 min walk‬
  • San Juan de Ulua Castle
    ‪11 min drive‬
  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Premium bedding, down comforters, in-room safe, desk

Standard Double Room

  • 333 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Master Suite

Master Suite | Premium bedding, down comforters, in-room safe, desk

Master Suite

  • 684 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite

  • 684 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Single Room

Standard Single Room | Premium bedding, down comforters, in-room safe, desk

Standard Single Room

  • 333 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property - evening/night

Veracruz Centro Histórico

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, (1001)
The price is $55
per night
$65 total
includes taxes & fees
Apr 8 - Apr 9
Veracruz Centro Histórico

About this property

Gran Hotel Diligencias

4-star hotel in Malecon
A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a 24-hour health club, a bar/lounge, and a snack bar/deli are onsite.
Gran Hotel Diligencias offers 121 accommodations with laptop-compatible safes and complimentary bottled water. Beds feature down comforters and premium bedding. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

This Veracruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, SPA TRIDOSHA. Services include hot stone massages, Swedish massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open select days.
In addition to a full-service spa, Gran Hotel Diligencias features an outdoor pool and a 24-hour health club. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. This business-friendly hotel also offers a hot tub, a sauna, and spa services. Complimentary self parking and valet parking are available on site.

Gran Hotel Diligencias is a smoke-free property.

Mariscos Villarica - This rooftop bar specializes in Spanish cuisine and serves lunch only.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Mariscos Villarica

Things to do

  • 24-hour health club
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Spa open select days
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 200.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: MXN 200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Gran Diligencias
Gran Diligencias Veracruz
Gran Hotel Diligencias
Gran Hotel Diligencias Veracruz
Gran Hotel Veracruz
Gran Hotel Diligencias Hotel
Gran Hotel Diligencias Veracruz
Gran Hotel Diligencias Hotel Veracruz

Gran Hotel Diligencias Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 559 out of 1003 reviews
Rating 8 - Good. 247 out of 1003 reviews
Rating 6 - Okay. 118 out of 1003 reviews
Rating 4 - Poor. 41 out of 1003 reviews
Rating 2 - Terrible. 38 out of 1003 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Carlos, Austin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Isabel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La estancia fue maravillosa, las habitaciones, las amenidades y el personal es para destacarse, se nota que si es un hotel antiguo y tiene sus detallitos pero nada que afecte la comodidad del hotel, eso sí, aunque en general toda la habitación estaba limpia, la rejilla del aire acondicionado estaba sucia, ese punto al parecer olvidan limpiarlo, por lo mismo no lo usamos pero no nos hizo falta porque el clima estaba agradable
Stayed 4 nights in Nov 2024

2/10 Terrible

JORGE

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
PICTURES ARE DECEIVING We checked in Dec 8 2024 The young man at the front desk was not friendly at all The rooms are old and the tiles are old and warping off . In some areas the gap between tiles is about ¼ inch Bathroom fixtures were rusted Towels were old and thin from the wear and tear Sheets on the bed were old The rooms had an ugly urine-like smell. AC was too loud and the vents were rusty and dirty. We ended up moving to another hotel
Stayed 1 night in Dec 2024

10/10 Excellent

sonia

Liked: Staff & service, property conditions & facilities
Very nice staff
Stayed 1 night in Dec 2024

10/10 Excellent

jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the place. Staff was amazing.
Stayed 4 nights in Dec 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The Hotel smelled very clean. I had a nice view of the plaza and church near by. One has to walk 1 to 2 blocks from the hotel to get a cab or public trans. The staff was very efficient, quick check in and out. Overall very nice.
Stayed 1 night in Nov 2024

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
You can walk to pretty much everything!
Stayed 6 nights in Sep 2024

6/10 Okay

Patricia E

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The hotel needs updating; some parts are lovely, others need revamping. Our room itself was lovely. On three sides of the hotel, the streets were under massive construction so it was very noisy and at times unsafe: open manholes nearby difficult to manuever around at times. That would have been helpful to know ahead of time. Housekeeping staff were lovely & helpful.
Stayed 2 nights in Nov 2024

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location and there is a lot activities around the area, hotel excellent service very nice people
Stayed 5 nights in Nov 2024

10/10 Excellent

flor

Stayed 6 nights in Nov 2024

8/10 Good

Adam

Liked: Staff & service
Stayed 5 nights in Nov 2024

8/10 Good

German

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

6/10 Okay

Jorge

Traveled with family
Liked: Cleanliness
Stayed 1 night in Nov 2024

6/10 Okay

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware - in the middle of construction zone
Nice historical hotel in the center of downtown. Getting there tired at night form the airport and trying to check in before grabbing a bite to eat was a total frustrating point. The area around the hotel has been closed off to traffic due to major renovations of the underground utilities, etc. that have been going on for over a year and look like they will take another year, this is Nov 2024. The room has nice firm beds. The noise from the construction is very audible from the jackhammers etc so definitely bring ear plugs. The front desk is not necessarily rude but a bit unmotivated. The parking staff is very nice, I tipped them 20 pesos per valet collection. The pool is not remarkable, not bad but not outstanding, has no jacuzzi.
Stayed 1 night in Nov 2024

6/10 Okay

Nancy

Location is great but construction out side road will go on for a while
Stayed 2 nights in Nov 2024

6/10 Okay

Raymond

Business traveler
The property listed a full size refrigerator and coffee maker in the room and there were none. When I asked about this they put a mini fridge in my room andnno coffee maker. No ice available. Staff weren't very responsive.
Stayed 8 nights in Oct 2024

4/10 Poor

ALBERTO

Old the gym doesn't work
Stayed 1 night in Oct 2024

2/10 Terrible

Katharine

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Black mold, stains, draw a finger through the dust
I am urging hotels.com to remove this property from their site. This "4-star hotel" was not acceptable at any star level or standard. The photos here are only a slice. Black mold throughout my room, dust in the room I could draw a line through with my finger. Stains on the chairs. Hair on the shower floor. Black mold on the bathmat. The HVAC unit in the room was falling from the ceiling and incredibly loud. When I went to seek another room, I was told it was the only one left in the hotel. The "airport shuttle" they promoted on their website doesn't exist. There were broken doors in the hallway and the elevator was in need of repair. Please, don't stay here.
Writing a line through the dust on my mirror
Black mold on the curtains
Black mold on the ceiling
Writing a line in the dust on the hairdryer
Stayed 1 night in Oct 2024

8/10 Good

Leticia B

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La propiedad está en muy buena área, la música está toda la noche asta las 3am el hotel si huele a mucha humedad, y no proveen las botellas de agua.
Stayed 7 nights in Oct 2024

6/10 Okay

Felix

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Noise A/C and toilet seat lid broken never fixed after complaint about it. Bed mattress real stif. Room and hotel very nice. Personel well customer friendly. Hotel is in needed of TLC
Stayed 3 nights in Sep 2024

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Never again
Very old colonial hotel that smells terrible, probably due in large part to all the construction. Breakfast is a buffet and not included in room. The area around the hotel is fantastic for convenience (dining/shopping), but if I ever return to Veracruz, I would never stay here again. Bed is not comfortable, sheets not soft, but at least there was a working air conditioner in room. Service was very good as staff were helpful.
Stayed 2 nights in Sep 2024

2/10 Terrible

Maritza

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

2/10 Terrible

Liliana

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Sep 2024

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice properties
Stayed 6 nights in Sep 2024

6/10 Okay

Monica

Liked: Cleanliness
Great location in the heart of the city, but the plaza is noisy until the early hours of the day (1:00 AM).
Stayed 2 nights in Sep 2024