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Hilton Garden Inn Boca del Rio Veracruz

3.5 star property

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Photo gallery for Hilton Garden Inn Boca del Rio Veracruz

Outdoor pool, sun loungers
Lobby sitting area
Front of property
Front of property - evening/night
Lobby sitting area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Gym
  • Room service
  • Laundry
$87
includes taxes & fees
Nov 10 - Nov 11

Explore the area

View in a map
Boulevard Manuel Avila Camacho s/n, Boca del Río, VER, 94299
  • Place, Plaza Las Americas Shopping Mall
    ‪3 min drive‬
  • Place, World Trade Center Veracruz
    ‪3 min drive‬
  • Place, Mocambo Beach
    ‪5 min drive‬
  • Airport, Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 2 Queen Beds, City View

Premium bedding, in-room safe, desk, free WiFi

Room, 2 Queen Beds, City View

8.4 out of 10
Very good
(31 reviews)
  • 215 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Ocean View

Premium bedding, in-room safe, desk, free WiFi

Room, 2 Queen Beds, Ocean View

8.0 out of 10
Very good
(38 reviews)
  • 215 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, free WiFi

Room, 1 King Bed, City View

  • 215 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

Premium bedding, in-room safe, desk, free WiFi

Room, 1 King Bed, Ocean View

8.0 out of 10
Very good
(22 reviews)
  • 215 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, City View

Suite, 1 King Bed, Balcony, City View | Premium bedding, in-room safe, desk, free WiFi

Suite, 1 King Bed, Balcony, City View

  • 215 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Ocean View (Master)

Suite, 1 King Bed, Balcony, Ocean View (Master) | Premium bedding, in-room safe, desk, free WiFi

Suite, 1 King Bed, Balcony, Ocean View (Master)

8.0 out of 10
Very good
(2 reviews)
  • 215 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View

Premium bedding, in-room safe, desk, free WiFi

Junior Suite, 1 King Bed, Balcony, Ocean View

  • 215 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Accessible

Room, Accessible | Premium bedding, in-room safe, desk, free WiFi

Room, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard with Sea View

Premium bedding, in-room safe, desk, free WiFi

Room Standard with Sea View

  • 269 sq ft
  • Sleeps 2

View all photos for Room Standard with Sea View

Premium bedding, in-room safe, desk, free WiFi

Room Standard with Sea View

  • 269 sq ft
  • Sleeps 4

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About this property

Hilton Garden Inn Boca del Rio Veracruz

3.5-star Boca del Río hotel close to Plaza Las Americas Shopping Mall
Guests of this beach hotel will appreciate convenient onsite amenities such as a fitness center and a children's pool.
Hilton Garden Inn Boca del Rio Veracruz offers 108 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

This Boca del Río hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
In addition to a children's pool, Hilton Garden Inn Boca del Rio Veracruz provides an outdoor pool and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 3.5-star property consist of a business center and a meeting room. Event facilities measuring 3165 square feet (294 square meters) include conference space. This beach hotel also offers a vending machine, multilingual staff, and tour/ticket assistance. Onsite self parking is complimentary.

Hilton Garden Inn Boca del Rio Veracruz is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and noon.
The Garden Grill - This restaurant specializes in international cuisine.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 299 for adults and MXN 199 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Garden Grill

Things to do

  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 3,165 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Built in 2014
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with premium channels
  • MP3 dock

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 299 for adults and MXN 199 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Boca Del Rio Veracruz
Hilton Garden Inn Hotel Boca Del Rio Veracruz
Hilton Garden Inn Boca Rio Veracruz Hotel Boca del Rio
Hilton Garden Inn Boca Rio Veracruz Hotel
Hilton Garden Inn Boca Rio Veracruz Boca del Rio
Hilton Garden Inn Boca Rio Veracruz
Hilton Garden Inn Boca Del Rio Veracruz Mexico
Hilton Garn Boca l Veracruz M
Hilton Boca Veracruz Boca
Hilton Garden Inn Boca del Rio Veracruz Hotel
Hilton Garden Inn Boca del Rio Veracruz Boca del Río
Hilton Garden Inn Boca del Rio Veracruz Hotel Boca del Río

Hilton Garden Inn Boca del Rio Veracruz Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 469 out of 1008 reviews
Rating 8 - Good. 262 out of 1008 reviews
Rating 6 - Okay. 143 out of 1008 reviews
Rating 4 - Poor. 79 out of 1008 reviews
Rating 2 - Terrible. 55 out of 1008 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jesus, Bellflower

We've reserved a double bed and they were overbooked and we end up sleeping in a single bed with a not so confortable extra bed!
Stayed 1 night in Jul 2025

10/10 Excellent

Christopher

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Gracias
Stayed 10 nights in Jun 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place with friendly and helpful staff
Stayed 1 night in Jul 2025

4/10 Poor

Miguel Armando

Liked: Cleanliness
Disliked: Staff & service
el hotel esta viejo y descuidado
Stayed 1 night in Jul 2025

10/10 Excellent

Amanuel

Stayed 8 nights in Jun 2025

6/10 Okay

pedro

No AC AT LOBBY
Stayed 1 night in Jun 2025

6/10 Okay

Roselyn

Traveled with family
Liked: Staff & service, room comfort
La habitación tiene muy poca iluminación lo que hace difícil trabajar o incluso como mujer maquillarse. Falta mantenimiento a los baños, en Veracruz hace mucho calor y en la regadera únicamente salía agua caliente, incluso teniendo la llave en la posición de fría, los muebles se ven desgastados.
Stayed 1 night in Jun 2025

10/10 Excellent

Lilia

Stayed 1 night in Feb 2025

8/10 Good

Lilia

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
El personal del hotel nos brindó una atención ejemplar, gente que sabe lo que significa servicio al cliente!
Stayed 1 night in Jun 2025

2/10 Terrible

Sandra

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Had no shampoo, hair dryer, iron, iron board nor water. Called to ask for the items and took two calls and over an 1hr to receive part of the items
Stayed 3 nights in May 2025

6/10 Okay

Leopoldo

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort

Great location but needs updating

Great location, however air conditioning needs to be upgraded. The city is a very hot ambient, people would at least love some good ac
Stayed 1 night in May 2025

6/10 Okay

marco antonio

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
No respetaron el precio
Stayed 2 nights in Apr 2025

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Maria

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that we had access to the beach. The pool needs a little cleaning. Our room wasn't ready when we arrived so it took like 45min for it to get cleaned. Felt like they were in a rush and left some dirty soap and used water bottles behind. So that made me feel like it wasn't disinfected properly. We had ocean view room but the windows are pretty dirty as well. But overall we still give it a 5 🌟.
Stayed 2 nights in Mar 2025

4/10 Poor

JAMES

Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk don’t know their own policies. I was informed that my wife was able to get a key of the room before I arrived to the hotel ( since my flight was delayed and she arrived before I did) with a copy of my ID but when she arrived they told her no They were painting the building and they splashed my car with paint. Shower enclosure leaks water all over the room Internet at room doesn’t work so I wasn’t able to use TV (Netflix, utube, etc). When I reported it they didn’t care I found a few roaches in the bathroom Ignacio (don’t know his role at the hotel) has no education whatsoever interrupts conversations and has very poor customer service skills I can keep going but I don’t think it’s going to make a difference. I stayed at your hotel twice a year (I visit from US) but it’s time for me to start looking for a new place to stay next time I’ll visit Boca del Rio Kudos to the bellboys. They are the only ones with great customer service skills!
Stayed 5 nights in Mar 2025

6/10 Okay

Pedro

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We liked pool and beach, overall areas clean. Restaurant service. We received room without window view and faucet not working, however it was fixed after some time. Good location friendly personnel, lack supervisory
Stayed 2 nights in Mar 2025

8/10 Good

Ryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Strictly Business

Overall good but the hotel was under repair / construction with no access to the ocean or pool/hot tub. Friendly staff
Stayed 4 nights in Feb 2025

10/10 Excellent

Guillermo, San Antonio

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent Service
Stayed 1 night in Feb 2025

8/10 Good

Gabriel

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
En general robó muy bien. Pero el A/C de la habitación que nos toco era muy ruidoso.
Stayed 2 nights in Feb 2025

8/10 Good

Noelia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The supervisor’s professionalism to solve problems.
Stayed 3 nights in Jan 2025

8/10 Good

Isaac

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Stayed 3 nights in Dec 2024

6/10 Okay

Juan

Traveled with family
Disliked: Property conditions & facilities
Lack of building maintenance, small nothing major , but for example paint in balcony area of my suite was pelting off , big time , walls where falling off , I got videos , windows where not clean in that area . I got the most expensive room . And I was disappointed. Talk to front desk . We know is all we can do …….
Stayed 2 nights in Jan 2025

4/10 Poor

Carlos

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
El mantenimiento en el hotel es pobre. La habitación se ve gastada, sucia, y olía feo. Muy mal que la cadena no haga un mejor trabajo en mantener sus hoteles en mejores condiciones.
Stayed 2 nights in Dec 2024

8/10 Good

Roberto S.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was great. Angel and Minerva are excellent employees. Beach is not easily accessible but the hotel does have a nice area with grass to kick back and watch the gulf waves. The hotel ran out of hot water one night.
Stayed 6 nights in Dec 2024

2/10 Terrible

luis carlos

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Falta mantenimiento y cucarachas

Falta de mantenimiento al edificio y habitaciones, 2 cucarachas en nuestro baño es una pena que la marca permita esto
Stayed 1 night in Dec 2024