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Hotel Playa Caracol

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Playa Caracol

Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Room, 1 King Bed | Premium bedding, in-room safe, desk, blackout drapes
Staircase
Lobby sitting area

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • Bar
  • Spa
  • Room service
  • Air conditioning
  • Housekeeping

Explore the area

Map
Av. Mocambo #526, Col. Collado y Boticaria, Boca del Río, VER, 94293
  • Mocambo Beach
    9 min walk
  • Andamar Lifestyle Center
    13 min walk
  • Plaza Las Americas Shopping Mall
    14 min walk
  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    21 min drive

Room options

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Premium bedding, in-room safe, desk, blackout drapes

Double Room, 2 Double Beds

  • 172 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed

  • 172 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Hilton Garden Inn Boca del Rio Veracruz

Pool
Kids pool
Parking included
Free WiFi
4.1 out of 5, Very Good, (1062)
The price is $58
per night
$68 total
includes taxes & fees
Dec 11 - Dec 12
Hilton Garden Inn Boca del Rio Veracruz

About this property

Hotel Playa Caracol

4-star hotel in Mocambo
Spend the day relaxing on the beach or pampering yourself at Hotel Playa Caracol's full-service spa.
Hotel Playa Caracol offers 39 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. Beds feature premium bedding. 32-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Boca del Río hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body treatments, and manicures and pedicures.
Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hotel Playa Caracol like an outdoor pool and a children's pool.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This beach hotel also offers a fitness center, a garden, and a terrace. Complimentary self parking and valet parking are available on site.

Hotel Playa Caracol has designated areas for smoking.

La Villa del Pescador - This family restaurant specializes in Regional cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Villa del Pescador

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Crib (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • Elevator

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 350.00 per night
Cribs (infant beds) are available for MXN 350.00 per night

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: MXN 350.00 per night
  • Rollaway bed fee: MXN 350.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Property is also known as

Hotel Playa Caracol Boca del Rio
Hotel Playa Caracol
Playa Caracol Boca del Rio
Playa Caracol
Hotel Playa Caracol Hotel
Hotel Playa Caracol Boca del Río
Hotel Playa Caracol Hotel Boca del Río

Hotel Playa Caracol Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 175 out of 410 reviews" "
Rating 8 - Good. 136 out of 410 reviews" "
Rating 6 - Okay. 57 out of 410 reviews" "
Rating 4 - Poor. 23 out of 410 reviews" "
Rating 2 - Terrible. 19 out of 410 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Miguel

Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Moises

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Beach access, friendly staff, close to many places to shop and eat. Great stay, would recommend.
Stayed 1 night in Apr 2024

6/10 Okay

ROSA

Liked: Cleanliness, staff & service
Needs an exterminator!
Stayed 7 nights in Dec 2023

6/10 Okay

arturo

Traveled with group
I asked for two glasses of Ice and I was old that i had to purchases some thing in order to get the Ice. Pool was a little green could use a little maintaince
Stayed 8 nights in Jul 2023

4/10 Poor

Jacqueline

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
They need to work on customer service. The lady at the front desk was not very attentive, they were some extra charges for no reason. Different price of what we agreed at booking. When told that the beds were extremely hard, she seemed uncaring, and bothered by the questions if all the rooms have the same beds. We regret having to stayed two nights. None of us were able to sleep. We’ve got bedbugs bites. Terrible experience. It’s a shame because it has a great location, and great views.
Stayed 2 nights in Jun 2023

8/10 Good

Eva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families.
The beach access of this hotel is perfect. It’s very close to multiple restaurants and stores. Perfect for a family trip.
Stayed 6 nights in Jul 2023

6/10 Okay

Alonso

Business traveler
Disliked: Cleanliness, property conditions & facilities
Dirty with hairs allover the bathroom and the walls of the room ehere all dirty and chipped
Stayed 1 night in Jun 2023

10/10 Excellent

Linz

Stayed 2 nights in May 2023

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

2/10 Terrible

Ralph

Stayed 2 nights in Apr 2023

2/10 Terrible

erik

Stayed 3 nights in Apr 2023

10/10 Excellent

scott

Stayed 1 night in Feb 2023

10/10 Excellent

Wendy I, Belvidere

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel bastante limpio, la comida excelente y los empleados muy amables.
Stayed 7 nights in Jan 2023

8/10 Good

jesus j

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
mosquitoes in the room

10/10 Excellent

yexika

Stayed 1 night in Dec 2022

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Oct 2022

10/10 Excellent

Abbigail

Stayed 1 night in Aug 2022

10/10 Excellent

Silverio

Stayed 2 nights in Jul 2022

6/10 Okay

Refugio Elizabeth

Stayed 1 night in Jun 2022

10/10 Excellent

Gerardo

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The location and the close to the beach
Stayed 2 nights in Jun 2022

10/10 Excellent

Diana

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel. Great views of the beach!
Stayed 1 night in Apr 2022

2/10 Terrible

Anthony, Littleton

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff are not very nice. The hotel is run down.
Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tiene acceso a playa
Excelente lugar para pasarla en familia, tiene acceso a la playa y todo es muy tranquilo
Stayed 2 nights in Mar 2022

6/10 Okay

Rafael Gonzalez

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It’s a nice hotel but very outdated. Our room had peels of humidity on the wall. Wi-Fi was very slow when functioning because it was hard to get connection. There were also ants in our room. Hospitality was very friendly.
Stayed 4 nights in Mar 2022

6/10 Okay

Ricardo

Traveled with family
Liked: Cleanliness, property conditions & facilities
The hotel is in a great location, room was pretty decent and clean. Service in general was okay. The pool water was cloudy and dirty. We didn’t even go in the water. The wifi was not good in many areas of the hotel. The mattress and pillows were hard and not comfortable at all, woke up with back and neck pains. The waiters in the pool area were not very friendly. Could be a really great hotel if things were taken better care of.
Stayed 3 nights in Mar 2022