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SureStay Plus Hotel by Best Western Vero Beach

2.5 star property

Choose dates to view prices

Photo gallery for SureStay Plus Hotel by Best Western Vero Beach

Outdoor pool, pool umbrellas, sun loungers
Reception
1 bedroom, premium bedding, in-room safe, desk
Exterior
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Gym
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
9330 19th Ln, Vero Beach, FL, 32966
  • Vero Beach Outlets
    ‪6 min walk‬
  • Vista Plantation Golf Club
    ‪7 min drive‬
  • Indian River County wetlands
    ‪9 min drive‬
  • Vero Beach, FL (VRB-Vero Beach Municipal)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking (Larger Room)

Standard Room, 1 King Bed, Non Smoking (Larger Room) | 1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking (Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(25 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(12 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

Vero Beach Inn & Suites I-95

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.2 out of 5, Very Good, (1157)
$121 nightly
The price is $121 total
includes taxes & fees
Vero Beach Inn & Suites I-95

About this property

SureStay Plus Hotel by Best Western Vero Beach

Hotel in West Vero Corridor
An outdoor pool, a 24-hour fitness center, and a snack bar/deli are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, a microwave in a common area, and a meeting room. Housekeeping is available on request.
SureStay Plus Hotel by Best Western Vero Beach offers 65 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 45-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
SureStay Plus Hotel by Best Western Vero Beach features an outdoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and a meeting room. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Complimentary self parking is available on site.

SureStay Plus Hotel by Best Western Vero Beach is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 6:00 AM and 8:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 8:30 AM
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2006
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 45-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 30
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Property is also known as

Carlson Beach-I-95
Country Carlson Vero Beach-I-95 FL
Country Inn Carlson Vero Beach-I-95 FL
Inn Carlson Beach-I-95
Surestay Plus By Vero Vero
Country Inn Suites by Radisson Vero Beach I 95 FL
SureStay Plus Hotel by Best Western Vero Beach Hotel
SureStay Plus Hotel by Best Western Vero Beach Vero Beach
SureStay Plus Hotel by Best Western Vero Beach Hotel Vero Beach

SureStay Plus Hotel by Best Western Vero Beach Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 335 out of 1000 reviews
Rating 8 - Good. 307 out of 1000 reviews
Rating 6 - Okay. 157 out of 1000 reviews
Rating 4 - Poor. 104 out of 1000 reviews
Rating 2 - Terrible. 97 out of 1000 reviews

7.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Cassaundra

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a very good place, pictures are deceiving. First night was terrible. Had to pay an early check in fee. And then ended up having a toilet over flowing in the middle of the night. Toilet was not working properly to begin with. Went to the front desk and whoever was working that night was terrible. Had a terrible demeanor, didn’t apologize or try to rectify the situation. Just down right a terrible attitude. So I said to her, never mind I’ll go in the morning, because i did not appreciate her demeanor. The next morning went to the front desk, couldn’t sleep at all, but whoever was at the desk was super helpful, apologized for the inconvenience and did her job to rectify the situation and got us moved within 3 minutes of telling her, unlike the 3rd shift front desk attendant. Pretty disappointing other than that. Beds were terrible. Carpet felt disgusting. Breakfast was terrible. Only reason I didn’t leave was because I prepaid the booking. So do yourself a favor and don’t pre pay your booking. Look at the property first and don’t believe the pictures. Because this place is not renovated and does not live up to basic hotel standards.
Stayed 5 nights in Apr 2025

8/10 Good

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom floor was slick
Stayed 5 nights in Mar 2025

6/10 Okay

Stephanie

Liked: Cleanliness
Disliked: Room comfort

Pull area is bad.

Bed was hard as a rock and very uncomfortable. Four pillows on our king size bed were completely worn out and flat smaller than a throw pillow. Pool area was not as advertised no lounge chairs and water was disgusting. Look like it had not been cleaned in a long time. Breakfast options were limited and eggs were runny every single day we stayed for seven nights hotel was clean enough and staff was friendly. Very disappointed in the pool situation as we plan to spend our days lounging by the pool, but we’re unable to even sit around the pool at all due to lack of chairs and pool water conditions.
Stayed 7 nights in Mar 2025

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities

Terrible television selection

The room itself was excellent. But I was terribly disappointed in the tv. I had only 9 available channels and 5 of them were sports channels. I am not interested in sports. I was also disappointed that there weren't any chaise lounge chairs at the pool. There were only table chairs.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jean

Stayed 1 night in Mar 2025

6/10 Okay

Sara

Traveled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Carol

Traveled with partner
Liked: Cleanliness, staff & service
It was decent for the price. Staff were nice and helpful. It has some upside but needs to be updated.
Stayed 3 nights in Mar 2025

10/10 Excellent

James

Stayed 1 night in Mar 2025

6/10 Okay

Iva

Liked: Property conditions & facilities
It was an OK property-but we got there early and asked if the room was ready - the reply basically was the room is ready now for $25.00 extra. If you don't pay the extra, we won't give you the room until after 3:00 check-in. We have never had any hotel charge us extra if the room was ready for us. That left a bad impression.
Stayed 1 night in Mar 2025

10/10 Excellent

christine

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

6/10 Okay

Diane

Traveled with family
Liked: Staff & service
First of all just trying to find the property was difficult. You go in the entrance to another hotel in order to get to Sure Stay. Secondly, the hotel was dated and needs renovating. Blinds in the room did not work properly. No safe in the room. No clock in the room. Thirdly, the breakfast was very basic. Unappetizing pastries. No meat. No yogurt.
Stayed 3 nights in Mar 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly
Stayed 2 nights in Mar 2025

4/10 Poor

Cheryl

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Front desk staff and housekeeping staff was always rude and seemed like they didn’t want to help guests at all. One morning after 7 mornings of getting breakfast and bringing to our room we were told that all food had to stay in the breakfast area. There is no signage stating this and no one said anything the whole week.
Stayed 8 nights in Mar 2025

4/10 Poor

Marc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

2/10 Terrible

Lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
2 fans in bathroom no way to turn on. Couldnt use the shower due to black mold, hinges on door were rusted. I took pictures. Run down in need of updating. Maintenance of room terrible. Not recommeneded.
Stayed 2 nights in Mar 2025

6/10 Okay

Jennifer

Business traveler
Liked: Room comfort

Good location, nice room

The hotel was comfortable enough. I've stayed here several times. The room was very spacious, especially for the price. My only real complaint was the person who checked me in. Very disinterested in her job. Acted like I was interrupting her smoke break. Only did the bare minimum. Other staff (day and 3rd shift) were super nice. I was there 2 nights.
Stayed 2 nights in Feb 2025

10/10 Excellent

Frances

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to visit and staff very helpful
Stayed 2 nights in Feb 2025

6/10 Okay

Gail

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Could not locate the hotel kept driving around the outlets area. Not well marked. Sign ok if coming from other direction. Next door hotel told us where us was.
Stayed 1 night in Feb 2025

8/10 Good

Yahaira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We come down to Vero and stay here everytime. We like that it is right off of 95, staff is nice and breakfast in the morning is good 👍
Stayed 1 night in Feb 2025

2/10 Terrible

Alessandra

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, old, bathroom broken, no soso or shampoo Bed made moise Carpet was smelly like mold Felt unsafe
Stayed 1 night in Feb 2025

10/10 Excellent

Patrick

Stayed 1 night in Feb 2025

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst in the business!!! 😔

I stayed in many hotels all over the state of Florida and I have to say that this particular sure stay by Best Western was the worst experience I've ever had. The staff was rude the rooms were shabby housekeeping was intrusive and management or untrained and very unprofessional
Stayed 6 nights in Jan 2025

4/10 Poor

Justin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I gave this property one more try and they failed No shampoo,no tissues, dirty,food skimpy. Thier way of cutting cost
Stayed 3 nights in Feb 2025

6/10 Okay

Greg

Very noisy, right beside interstate
Stayed 1 night in Jan 2025

10/10 Excellent

Loveline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience!

I was very pleased, and the staff was very nice. My room was clean, which is all I was looking for. Overall, I had a great experience.
Stayed 2 nights in Feb 2025