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Vezzi Portio Vacation Packages

Good central location. No

The room had no windows and no way to ventilate the room. Breakfast was very good.

A must stay for anyone visiting Genova! Class all around.

Not at all as advertised. It shows up as a 4 star hotel. Instead imagine an old short-term rental studio with a confusing check-in and zero assistance. No front desk, no person to help. We got in and there were 4 packets with 4 different room keys sitting on a desk. Which room was ours? No clue. There were no names on the packets. I tried calling the number listed multiple times but no answer. So we picked a random room. Our family who arrived several hours before us had the same experience. Did we get rooms we paid for? Who knows. The room is really old. Door to the hallway doesn't close all the way with a single questionable lock. Doors to the windows and bathroom also don't close all the way. Only shampoo in the shower (no soap), two single towels. The daytime high was only 70 but without AC the room was really warm and too warm for us to sleep well. Had I booked a short-term rental half the price I would have been OK with all of this. But I booked what I thought was a 4 start hotel. Really disappointed and wishing I had spent half the amount I paid.

We had a wonderful stay - our only criticism would be that the bar/restaurant for the hotel is closed on Sunday and Monday and so you cannot order room service even for a bottle of wine for two days if you are here for a long weekend.

Amazing hotel. All the staff are very welcoming but we have to give a special thanks to Simone, who truly went above and beyond