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Elephant Hills Resort

4.0 star property

Choose dates to view prices

Photo gallery for Elephant Hills Resort

Exterior
Terrace/patio
Exterior
3 outdoor pools
Lobby sitting area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Gym
  • Bar
  • Spa
  • Room service
  • 24/7 front desk

Explore the area

Map
328 Parkway Drive, Victoria Falls
  • Victoria Falls National Park
    ‪7 min walk‬
  • Zambezi National Park
    ‪6 min drive‬
  • Devil's Pool
    ‪9 min drive‬
  • Livingstone (LVI)
    ‪41 min drive‬

Room options

Standard Twin Room

  • Golf view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Presidential Room

Presidential Room | Minibar, in-room safe, individually decorated, individually furnished

Presidential Room

  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, Resort View

Executive Room, Resort View | Minibar, in-room safe, individually decorated, individually furnished

Executive Room, Resort View

  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Golf View

Minibar, in-room safe, individually decorated, individually furnished

Standard Double Room, Golf View

  • Golf view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, River View

Minibar, in-room safe, individually decorated, individually furnished

Standard Double Room, River View

  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room, River View

Minibar, in-room safe, individually decorated, individually furnished

Standard Twin Room, River View

  • River view
  • Sleeps 2
  • 2 Twin Beds OR 1 Large Twin Bed

Standard Double Room, River View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room, Golf View

Minibar, in-room safe, individually decorated, individually furnished

Standard Twin Room, Golf View

  • Golf view
  • Sleeps 2
  • 2 Twin Beds

Standard Twin Room, River View

  • Sleeps 2
  • 2 Twin Beds OR 1 Large Twin Bed

Standard Double Room, Golf View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room

Minibar, in-room safe, individually decorated, individually furnished

Double Room

  • River view
  • Sleeps 2
  • 1 Queen Bed

Standard Twin Room, Golf View

  • Sleeps 2
  • 2 Twin Beds

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About this property

Elephant Hills Resort

4-star Victoria Falls hotel with private balconies
3 restaurants, 3 outdoor pools, and a full-service spa are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a golf course, a casino, and a fitness center are onsite. Change of towels is available on request.
Elephant Hills Resort offers 276 accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Satellite television is provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including an outdoor tennis court. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include hot stone massages, Swedish massages, facials, and body treatments. The spa is equipped with a hot tub. The spa is open daily.
Elephant Hills Resort features a full-service spa, a golf course, and 3 outdoor swimming pools. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a business center and meeting rooms. This family-friendly hotel also offers a casino, a children's pool, and a fitness center. For a surcharge, the property provides an airport shuttle (available on request) and an area shuttle. Onsite self parking is complimentary.

Elephant Hills Resort is a smoke-free property.

Mapopoma Lounge - This restaurant serves lunch and dinner.
Samukele-Carvery - Overlooking the golf course and pool, this restaurant serves lunch and dinner. Open daily.
Kasibi Terrace - This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 8:00 PM on request
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Kasibi Terrace
  • Mapopoma Lounge
  • Samukele-Carvery

Things to do

  • 18-hole golf course
  • 3 outdoor pools
  • Billiards/pool table
  • Bowling alley
  • Casino
  • Children's pool
  • Ecotours
  • Full-service spa
  • Golf
  • Golf clubhouse
  • Gym
  • Outdoor tennis court
  • Playground
  • Pro golf shop
  • Racquetball/squash
  • Volleyball

Family friendly

  • 3 outdoor pools
  • Bowling alley
  • Children's pool
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Spa tub
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Phone accessibility kit
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests are kindly requested to provide resort with arrival details in advance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • An effective city/local tax rate of 2.00 percent will be charged

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 15.00 per person (one-way)
  • Airport shuttle fee per child: USD 8 (one-way), (from 3 to 11 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 5642/2005

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Elephant Hills
Elephant Hills Resort
Elephant Hills Resort Victoria Falls
Elephant Hills Victoria Falls
Elephant Hills Hotel
Elephant Hills Victoria Falls
Elephant Hills Resort Hotel
Elephant Hills Resort Victoria Falls
Elephant Hills Resort Hotel Victoria Falls

Elephant Hills Resort Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 119 out of 294 reviews
Rating 8 - Good. 113 out of 294 reviews
Rating 6 - Okay. 42 out of 294 reviews
Rating 4 - Poor. 12 out of 294 reviews
Rating 2 - Terrible. 8 out of 294 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Sophia

Stayed 5 nights in Aug 2024

8/10 Good

Leroy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked room, view and friendlyness of staff.
Stayed 1 night in Aug 2024

8/10 Good

Felistas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with warm staff and close to touristic attractions.
Stayed 2 nights in Aug 2024

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good accommodations and the Safari was good.
Stayed 2 nights in Aug 2024

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

patrick Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a world class 5 star resort with guest services second to none. They are very accommodating and will go above and beyond for you. The resort and grounds are immaculate. Magnificent views of Zambezi and can see the spray from the falls. We stayed here for three weeks and I would highly recommend it. Sharon and her whole team at guest services were spectacular and always went the extra mile to ensure we had a comfortable stay. Trinity and his team at the front desk are very accommodating. Peter and his team in the restaurant and kitchen provide amazing service.You can truly immerse yourself in the African culture here if you desire
Stayed 18 nights in May 2024

10/10 Excellent

Mark

Traveled with group
Great place to stay. Facilities were top notch, staff helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the most modern, but more than makes up for that with full guest services, cleanlines, and friendly and helpful staff! Going back.
Stayed 6 nights in Mar 2024

10/10 Excellent

Kim

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Rory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff. Has everything you need except airport thansfers ($30 pp each way !) Golf course requires more attention but still playable.Probably try another of many available hotels in Vic Falls, next time.
Stayed 4 nights in Dec 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Patrick

Liked: Property conditions & facilities
I had a bad room experience.. lights didn’t work, water everywhere with shower and it didn’t drain, toilet kept running, air conditioner very noisy, connecting room noisy at 6:15 am and the connecting door banged. At around 11:00 pm I thought someone was breaking into the room Difficulty getting room change and your machines wouldn’t accept my credit card … it was fine the night before
Stayed 1 night in Nov 2023

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service by reception Witness is outstanding. We booked two twin beds room but not available when we checked in. He offered to add one bed to our room and then changed to another room next day. Customer relation manager also sent a fruit basket and a bottle of wine next day. Service is outstanding.
Stayed 3 nights in Aug 2023

10/10 Excellent

sekhar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

2/10 Terrible

Dr N K Kirimi

Stayed 2 nights in Feb 2023

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service
bayhtubs extremely slippery need safrty treadsin tubs to prevent falling during shower. My husband was taking a shower and slipped bruising his backside
Stayed 2 nights in Apr 2023

8/10 Good

Willem JS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Langton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable festive season in Victoria Falls
It was a perfect stay, good value for money. The staff were cautious and always available.
Stayed 3 nights in Dec 2022

4/10 Poor

Robertson

Liked: Cleanliness
Disliked: Staff & service
I liked the golf course although the hotel is not doing much to advertise the golf course to the tourist , out of the hundreds of the people booked at hotel on the 24th only 2 people from the hotel played , the rest were locals 2) the hotel could have organized better entertainment that does not affect those who don’t like loud music , however loud music was played on the 24th and 25th Dec disturbing those who needed to rest . Considering the hotel talks a lot abt preserving nature and the animals I feel the animal kingdom was invaded and disturbed by such loud music and the hotel compromising on their own values . 3) parking was poorly oganised and visitors ended up parking way far from the hotel risking being attacked by roaming animals at nite as the lighting in the garden is dull and poor. 4) most members of the staff were not aware of certain processes and procedures and ended up saying the wrong things or misleading customers , training to deal with crowds and knowing what to say or refer upwards when in doubt wld help 5) too many trainees and hired waiters who did understand the operations and how to serve the customers was a big challenge tonthe customer experience, again this could have avoided by preparing and equping the waiters

10/10 Excellent

Cleopas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

4/10 Poor

Verified traveler

Stayed 3 nights in Sep 2019

10/10 Excellent

Mike, Florida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and good location in Victoria Falls, not very far cab ride from town. Nice spacious room. We only stayed overnight and can't comment on the amenities though.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely comfortable and very large suite. Excellent breakfast with great choice. Very efficient and friendly work force. Great grounds with plenty of widelife. Free shuttle to and from town centre. Highly recommended and good value.
Stayed 4 nights in Aug 2019