The owners and family are very nice and helpful people. The reason for 3 stars on area: Victorville has become a lousy place; gang ridden with lots of boom cars and crime. I lived close to there for over 60 years and was grateful upon escaping from the area. I gave staff 4 stars instead of 5 because the morning front desk redneck, with a long and dirty beard belongs back in the backwoods of Missouri or Mississippi from whence he seems to have crawled out of. I had an issue connecting to the internet, and when I explained how I had followed the instructions but it wouldn't connect, he gave me the same exact instructions. When I told him that I had followed those same instructions precisely several times, he quipped, "Well, that's your problem." He then began to get argumentative, and at that point, having no interest in dealing with a snotty redneck, I told him that I was not going to argue and walked out. Later that day, I explained it to the new front desk person, who was very nice, and a short time after that, I asked the owner's daughter about my internet issue, and she troubleshot and rectified the problem instantly. When I told her about my experience with redneck from the Deliverance movie, both she and the other front desk person were aghast and extremely apologetic. Based on their understanding, I just added back the 5th star since it is unfair to ding the family that strives to give guests their best. A great family that makes a miserable town less miserable!