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SureStay Plus Hotel by Best Western Hesperia

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Hesperia

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, desk, laptop workspace, soundproofing
Reception
Lobby
Outdoor spa tub
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Laundry
  • Housekeeping
  • Pet friendly
  • Air conditioning

Explore the area

Map
12033 Oakwood Ave, Hesperia, CA, 92345
  • The Mall of Victor Valley
    ‪17 min walk‬
  • Desert Valley Hospital
    ‪4 min drive‬
  • Victorville City Hall
    ‪5 min drive‬
  • San Bernardino, CA (SBD-San Bernardino Intl.)
    ‪58 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

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About this property

SureStay Plus Hotel by Best Western Hesperia

Hesperia hotel with outdoor pool
Along with an outdoor pool, this hotel has laundry facilities and a 24-hour front desk. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include express check-out. Housekeeping is available on request.
SureStay Plus Hotel by Best Western Hesperia offers 68 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Beds feature premium bedding. 43-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers an outdoor pool, laundry facilities, and express check-out. Complimentary self parking is available on site. A total renovation of this property was completed in December 2020.

SureStay Plus Hotel by Best Western Hesperia has designated areas for smoking.

A complimentary continental breakfast is served each morning between 6:30 AM and 9:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:00 AM

Things to do

  • Outdoor pool
  • Shopping mall

Family friendly

  • Fenced pool
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Outdoors

  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom

More

  • Designated smoking areas
  • Renovated entire property - December 2020

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 9:00 PM

Property is also known as

TRICITY INN
Surestay Plus By Best Hesperia
SureStay Plus Hotel by Best Western Hesperia Hotel
SureStay Plus Hotel by Best Western Hesperia Hesperia
SureStay Plus Hotel by Best Western Hesperia Hotel Hesperia

SureStay Plus Hotel by Best Western Hesperia Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 219 out of 569 reviews
Rating 8 - Good. 159 out of 569 reviews
Rating 6 - Okay. 81 out of 569 reviews
Rating 4 - Poor. 41 out of 569 reviews
Rating 2 - Terrible. 69 out of 569 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Brooke

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Talulah

Traveled with partner
Disliked: Cleanliness, amenities
Room was not as clean as I would have hoped..
Stayed 2 nights in Dec 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was great for the late hour i checked in at.
Stayed 1 night in Nov 2024

8/10 Good

Brooke

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Cole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

6/10 Okay

Bianca, Rialto

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff service was amazing the property looks run down and the rooms need to be upgraded and panted let’s just say it definitely needs a makeover!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Cole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Brandon

Business traveler
Stayed 1 night in Sep 2024

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Mike

Stayed 3 nights in Oct 2024

10/10 Excellent

Aynalem

Stayed 1 night in Oct 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Outdated but clean rooms
Stayed 4 nights in Nov 2024

4/10 Poor

Michael

I WILL NEVER STAY HERE AGAIN!! Stayed three previous times here. All of them solo with my Service Dog. Arrive, relax, sleep, shower, and then leave. Never any issues. This fourth time was essentially the exact same scenario EXCEPT this time i noticed that $30 was taken from my refundable $100 deposit. I stopped by today to inquire. I was told that the charge was for "excessive dog hair on the sheets and that they had to throw them away" Mind you this stay was quite literally the exact same scenario as my previous three visits. ALL FOUR TIMES THE ROOMS WERE LEFT ALMOST AS CLEAN AS THE WAY I FOUND THEM!!! The front desk person attempted to show me a very inconclusive short phone video of a bed. Couldn't see anything wrong. Was it even the bed from MY room?!! I disputed their claim, but she stood firm and I was denied a refund on my $30 deposit charge. I WILL NOT BE BACK TO THIS RIPOFF VENUE!!! I SUGGEST YOU STAY AS FAR AWAY FROM THESE CROOKS AS POSSIBLE. PERHAPS STAY AT THE ECONO-LODGE ONE STREET OVER. (Speaking from first hand experience, it is much better managed)
Stayed 1 night in Oct 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

2/10 Terrible

Paris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very bad experience
Me and my partner had a horrible experience. When we checked in there drug addicts hanging out in the parking lots and out of some rooms. The sheets had stains on them. The staff is not considerate and do not care about their customers because they are very rude.
Stayed 1 night in Oct 2024

2/10 Terrible

Nancy

Traveled with family
Disliked: Staff & service, property conditions & facilities
The room was filthy. Very dilapidated condition. The staff was friendly, but they didn’t clean our room or replace towels. I think this motel should be taken off your website.
Stayed 2 nights in Oct 2024

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was peaceful and relaxing
Stayed 1 night in Oct 2024

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and clean just sketchy being outside, area seems a little ghetto
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Stayed 1 night in Sep 2024

10/10 Excellent

arnoldo

Traveled with family
Liked: Cleanliness, amenities
Stayed 1 night in Oct 2024

8/10 Good

Molly

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Inside the room it always smells odd. There is an odor of smoke. I've stressed her multiple times and every room smells this way. I'd suggest clanking all carpets with shampoo and replacing the drapes. Curtains hold onto cigarette smells for a long time. So does the paint on the walls.
Stayed 1 night in Sep 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

8/10 Good

Brooke

Love the friendly
Stayed 1 night in Oct 2024

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Brooke

Stayed 2 nights in Oct 2024